Caliber - West Bloomington

4.8 (1,689reviews)
97%
7101 W. Old Shakopee Road,  Bloomington,  MN  55438

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,689)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs receives high marks, with numerous customers noting their vehicles looked brand new upon return. Many appreciated the seamless coordination with insurance companies and rental car arrangements. While a few customers noted delays in completion times and occasional minor issues with parts or finishing details, these were largely offset by the team's responsiveness in resolving problems promptly. The welcoming, professional, and knowledgeable staff were frequently commended for making stressful situations more manageable. Overall, customers express strong satisfaction and a high likelihood of returning and recommending the shop to others.
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"There was a problem, but they stood behind it at great expense to them. For this reason I am giving them a 10."
"Always outstanding repair quality at this location. No complaints!"
"... kept me informed as the work on my car progressed. The work on my car was completed in a timely matter, and it works and looks like new. I highly recommed ..." Read more
"great customer care, and their work backed this up."
"The best! Service is truly amazing and you guys do the best work out of anybody. Thank you so much Caliber Team!"
"Customer service is phenomenal. Love the staff and daily text updates on progress!"
"I appreciated the regular updates and process for coordinating with insurance and car rental was extremely smooth."
"Great communication throughout -- both in terms of updates and in response to my questions."
"... updates continuously were so helpful and appreciated. I never had to wonder what was happening with my car because I was always being informed. Great staff ..." Read more
"Communications about the car was great. The insurance claim seemed seamless. One part on ..." Read more

My Experience

This is the second time I’ve had my card repaired at your business. Once somebody ran a red light and hit me and recently somebody backed into me the process both times was wonderful. I was kept in touch with what was going on and the second time my car was dropped off to me since I wasn’t driving at the time. I would definitely recommend Caliber collision other people. Thank you.

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My Experience

Likely to Recommend

I would recommend everyone to use the West Bloomington location.

Repair Quality

Always outstanding repair quality at this location. No complaints!

Customer Service

Customer service is 100%. They have the perfect team in the office.

Returned Clean

My Experience

I was happy with the service but it took a lot longer than I expected. They did keep me updated. Thanks. Kim

My Experience

Great job! Repaired my car back to the way it was! Always kept me informed. Thank you!

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My Experience

My Experience

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Returned Clean

My Experience

My car looks great! Thanks

My Experience

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Returned Clean

My Experience

You have an excellent system. I made 1 phone call & everything was handled for me. I was notified almost daily as to progress. My car looks beautiful & it even came back clean - inside & out. I can’t imagine taking my car anywhere else.

My Experience

My Experience

Aaron did a great job of what would happen, how he would communicate and saw to it that added extra’s were done. It was truly a wonderful experience. If I have need to use Caliber Collision’s I will go to them every time.

My Experience

Very informative and helpful. Thank you very much!

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My Experience

Job was done faster than expected. Everyone was friendly and explained things well.

My Experience

Friendly service with proactive commutation.

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Returned Clean

My Experience

Everybody was pleasant and help ful. Great customer service

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Customer Service

Very happy with the repair timing and everything was great

My Experience

Aaron from West Bloomington Mn Caliber & I have already discussed the disappointment And will be looking closely at it on Monday after 4 th of July Thank you!

My Experience

I appreciated the constant communication with progress, Aaron did an excellent job keeping me informed. The shops guys did excellent work as well. Totally satisfied with the work!

My Experience

Likely to Recommend

Repair Quality

Aaron was great to work with. He was professional, friendly, and communicated well throughout the entire process.

Customer Service

Returned Clean