Caliber - St. Louis Park

4.8 (3,152reviews)
97%
2230 S. Highway 100,  St. Louis Park,  MN  55416
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (3,152)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text updates and proactive outreach that kept them informed throughout the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new or better than before upon pickup. Timeliness was another strong point, as many customers reported their vehicles were completed ahead of the originally estimated date. The friendly, professional, and knowledgeable staff received high marks across the board. Several customers also appreciated the complimentary interior and exterior cleaning of their vehicles. A few customers noted areas for improvement, including occasional delays, inconsistencies in automated text updates versus actual repair status, and isolated concerns about missed repair items or cleanliness upon pickup.
AI-Generated from reviews written in the last 12 months
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"Customer service was exceptional, end-to-end."
"... Collision in St Louis Park was friendly and professional. The repair work is outstanding!! From start to finish, a 10 rating. Thank you." Read more
"... informed every step of the way very efficient. They were very responsible and high-quality work. I am extremely satisfied with the job they did and I would definitely use ..." Read more
"... for a repair and the process was very simple. The staff went above and beyond to ensure my vehicle was well taken care of. All the staff were very friendly and their work ..." Read more
"The service from the two consultants whats amazing. The timing of the repair was reasonable and the communication ..." Read more
"Great communication and finished ahead of schedule."
"It was actually 2 days early, got it on Wednesday instead of Friday!"
"... guarantee of the work done for the price quoted! Car was done a day ahead of the expected complete date, very happy all around." Read more
"Took longer than planned."
"my experience at caliber was an 11 out of 10 they kept me informed of everything they were doing via text updates on the status and were never behind. In fact, I would ..." Read more
"Extremely professional, good communication, finished ahead of schedule. 1010"
"Great experience overall, great communication, great work fixing it, looks brand new!"
"... professional. I liked getting updates in real time and the communication was clear. I would highly recommend your shop to anyone needing repairs. Thank you Caliber St. ..." Read more
"... first contacted you - to the day I picked up my car , you have been helpful in keeping me informed and also kind to answer my questions." Read more

My Experience

Thanks to Jackie and the entire team for helping me with the repairs of my car. Everything was completed within time and taken care of.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The absolute best, helped me out of a tight spot and I appreciated all the prompt communication and assistance. 10/10

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job communicating throughout the process and everyone was very kind in person.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Truck looked great and Jackie was a totals pro.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service, seamless drop off/pickup and coordination with the rental car company, and got our car fixed early and with high quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Went above and beyond to accommodate me

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car had some small damage on it and it took 2 full weeks to get fixed. That’s a pretty long turnaround time. Otherwise everything was great. Staff was very friendly.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional, from the front desk people to Jackie the estimator. Clean process, good text communication from automatic system and Jackie as well. Car looks great and clean! I was skeptical going in but not anymore. Kudos to them!

Likely to Recommend

Exceeded my expectations for sure

Repair Quality

Loved the people, the streamlined process and the car looked great! Couldn't recommend highly enough! Jackie and receptionists were great!

Customer Service

Jackie, Ella and the other receptionist were great!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My parking assist is malfunctioning/ does not work and on dash it indicates park assist needs service. This was not this way prior to the accident and repair. Hoping to get it fixed asap

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The replacement pieces were loose, and I have to go back again to get that fix and my car was full of dust and the steering wheel is very sticky, and I have not been able to remove it

My Experience

For the second time, the repairs were not completed. Nothing was done to one area of my automobile. I was assured the repair was taken care of. This is so disappointing.

Likely to Recommend

Repair Quality

Customer Service

Communication was excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Driver door doesn't quite shut as effortlessly as it did prior to repair – needs a little push, as though it's just slightly misaligned.

Customer Service

Paul was great – very clear and thorough.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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