Wayzata Auto Center Collision Repair

Likely to Recommend - 1.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 1.0/5.0 -

I was told the repair would take 2 days. My car sat in the parking lot where I left it on the first day for at least 6 days. 17 days from when I dropped it off, I was able to pick up my car. This kind of service is totally unacceptable. My insurance company had to pay for a rental car for all that time. The manager, Dylan, made it right by paying my portion of the rental car, but, he shouldn't have had to do that.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 2.5/5.0 -

Not sure

Repair Quality - 3.0/5.0 -

The work looks good. The estimated time of retrieval was disappointing. Original estimate was 1 1/2 to 2 weeks. After 1 1/2, I called and was told another week. After that week, I called again and was told a couple of more days. After 3 1/2 weeks, I finally got my car.

Customer Service - 3.5/5.0 -

Customer service was great except for the time estimate!

Returned Clean

My Experience - 5.0/5.0 -

Satisfy with the quality of work done. But the time frame to repair took two and half weeks, which was not normal. Parently, I was informed for only one week. Everyone blamed each other for the process of approval from the insurance for supplemental work and/or otherwise short technicians. Ron was initially took the case to repair. He didn't do a good job of what I asked him about the repair process and he was not nice at all. Then, Mark took over the case. He was nice a person to work with. Due to the delay process from one week to almost three weeks, I have to spend more money for car rental that was out of my pocket instead of one week. It's ridiculous.

My Experience - 0.0/5.0 -

It took 1 month longer to repair than quoted. Didn’t work well with my insurance company

My Experience - 5.0/5.0 -

Job well done

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Satisfied with the repair. Sorry it took 3 weeks due to waiting for parts. Staff were very nice.

My Experience - 5.0/5.0 -

Excellent job and friendly service

My Experience - 0.0/5.0 -

5 days turned into 22 days

Likely to Recommend - 0.5/5.0 -

Not likely

Repair Quality - 0.5/5.0 -

5 day repair took 22 days and no real reason other one part ordered at a time and or delay after delay

Customer Service - 1.0/5.0 -

Tried to be nice about the issues but don’t tell me next day or tomorrow should be fixed and not deliver. Had a nightmare of a time planning life and reorganize when vehicle wasn’t ready

My Experience - 0.0/5.0 -

The truck was absolutely filthy inside filled with dust on everything and all over the seats and carpets. I had to pick up my two you kids with the truck like this. It was absolutely disgusting and an awful experience overall from the 2.5 weeks it took to complete a small repair to having the truck returned with dust all over and on everything.

My Experience - 0.0/5.0 -

It took 3 weeks to finish It was a simple work Very I happy with your service

My Experience - 0.0/5.0

My Experience - 5.0/5.0 -

Excellent service! Highly recommend!

My Experience - 0.0/5.0

My Experience - 0.0/5.0 -

Found damage done on passenger side of the vehicle that wasn’t there when I brought it in, also found random part storage containers in the truck as well as someone going through my truck and removing my sunglasses from the holder in the ceiling only to leaving them on the dash. Had tie downs in bed of the truck that were taken.

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

The hail repair was great. The damage tot he passenger rear quarter was unexpected

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 1.5/5.0 -

The original invoice showed repairs at either $2100 or 2600. They had it for three weeks, totally unexpected. They did say that the repairs might exceed $3000 but they quit contacting me after my husband stopped in to check the progress and dealt only with him (cell phone number and email). After 3 weeks I left them a message that I was coming in on Friday afternoon weather it was done or not. After they found out that I was going to pay the $1000 deductible from my insurance company they found more things wrong. The so called accident occurred in a BP parking lot when I drove to the other side to use a different pump. I hit a post that was not visible from my higher site line ( I drive a Chevy Blazer). The BP gas station in Wayzata put in a higher post sometime in the last six months. The accident was in late fall, I was out of state for two weeks in December and all of early January to late May. Chubb Insurance said it would cover a car for me but they don’t have any rental cars and surprised the agent didn’t know that. I’m very concerned that my insurance rate may go up at renewal time. I should have paid the first estimate and not involve Chubb Insurance. Martha 612-710-3751

Customer Service - 3.5/5.0 -

I just wrote a long answer involving the work done at the body shop. Did you receive it or not?

My Experience - 0.0/5.0 -

You painted my truck the wrong color. All you had to do was paint it the right color. You chose to go the cheap route! In my business mistakes are made but I fix them!

My Experience - 0.0/5.0 -

Unacceptable service

Likely to Recommend - 0.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 0.5/5.0

My Experience - 0.0/5.0 -

After picking up the my car I noticed areas in the front, back, and sides (chips and scratches) that were not prepped and painted to match the rest of the car.