West Herr Collision Center Rochester
In operation 76 years, 12 years at this location.
Collision repair center certified in BMW repairs, Certified Mercedes-Benz Collision Center, Certified Toyota Collision Center, Certified Ford F150 aluminum repairs, Nissan repairs, Hyundai repairs, Fiat-Chrysler repairs. I-CAR Gold certified facility, I-CAR Platinum certified technicians, Lifetime warranty offered.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I cannot say enough good things about Denise… she made this stressful event so simple and easy! Zero issues and my car looks and drives PERFECT! She was so quick and efficient and kept me up to date on everything going on. Thank you so much Denise!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car looks like.it just came out.of.the.showroom! Very pleased. Thank you..
My Experience - 5.0/5.0 -
Everything from start ( with Tyler at the dealership in Canandaigua ) to the repairs was great. Brain kept me in the lope at all times and I am great full that you guys took care of my care. over all the whole transaction from start to finish was great. i defiantly give a 15 out of 10 rating.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
GREAT CUSTOMER SERVICE from all the folks The repair was on time and beautiful job Very happy. Gary
My Experience - 5.0/5.0 -
Fantastic process from beginning to end. The most professional experience we have ever had with a collision shop.
My Experience - 5.0/5.0 -
Denise and Rene were being really helpful through my Jeep repair process. They were very nice, kind, communicating clearly and efficiently. I trusted West Herr because of them. All the team members at the reception were great as well, very professional and detail oriented. Helped me contact with car rental with smooth transition while my Jeep was getting repaired. I personally highly recommended this respectful place to provide service for my car. Thank you all!
My Experience - 5.0/5.0 -
Amazing staff !! Zack and everyone was Fantastic!!
My Experience - 5.0/5.0 -
Everyone I came into contact with was welcoming, friendly, engaging and very competent. What a great team of employees! The replacement of my side view mirror looks and works great. The treatment of my paint touch job was excellent and is much appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Perfect
Repair Quality - 5.0/5.0 -
Like new that's all i can say It's was a perfect job thank you so much
Customer Service - 5.0/5.0 -
Perfect
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
West Herr team was professional, communicative and great to deal with
My Experience - 5.0/5.0 -
I appreciate the good service and the finished work looks good so far.
My Experience - 5.0/5.0 -
Very pleased with the repairs! A#1
My Experience - 5.0/5.0 -
Outstanding job start to finish!!! Thank you John and Zach!!!