West Herr Collision Center Rochester
In operation 76 years, 12 years at this location.
Collision repair center certified in BMW repairs, Certified Mercedes-Benz Collision Center, Certified Toyota Collision Center, Certified Ford F150 aluminum repairs, Nissan repairs, Hyundai repairs, Fiat-Chrysler repairs. I-CAR Gold certified facility, I-CAR Platinum certified technicians, Lifetime warranty offered.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
.excellent work and paint match
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
ZAC and his team did a great job on repairing the damage to my 2022 Dodge charger. I would recommend them to anybody.
My Experience - 5.0/5.0 -
The people at the repair shop did a great job repairing my car. It looks good as new! Thank you so much!
My Experience - 5.0/5.0 -
When you make the date for the vehicle to be brought to the shop, it should mean that you can start it on that day. Not have it sit for a week untouched and once started tarring apart have all the parts list necessary to fix the vehicle to turn into the insurance company. Having to turn in another list 4 days later is unexceptionable and the text messages on the progress are very vague, need to include a time frame when the vehicle will be ready for pickup.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Made a date of Dec22 dropped it off at 1pm. It sat untouched for a week. Then was disassembled on the following Monday? Have a second list of more damages, why weren’t they found on Monday, Tuesday or Wednesday. Turned in to insurance co and it took a week for GEICO to ok it. (BS). The end result was amazing but it shouldn’t have been 3 weeks.
Customer Service - 2.5/5.0 -
No straight answers when I called or when I stopped in. To see my truck sit outside and tell me it’s going to be another day or 2. BS
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
John, Zack, Brit, Sam and the rest of the team provide exemplary service!
Customer Service - 5.0/5.0 -
Collision repair by definition starts out as a total bummer- you have been in a collision! WestHerr staff make every effort to put the downer in the past and make everything easy!
My Experience - 5.0/5.0 -
Very good nice lady’s that work there
My Experience - 5.0/5.0 -
Very satisfied with the end product , price and the expirence
My Experience - 5.0/5.0 -
Excellent work…excellent facility. Highly recommended.
My Experience - 5.0/5.0 -
Wonderful repair, great communication, very convenient to return the rental there
My Experience - 5.0/5.0 -
Everyone was wonderful to work with. Zac, Dawn and Renee could not have done a better job. The body shop did great work also
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work!
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Zach was great!
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Happy with service and follow up but took too long, a month
Returned Clean
My Experience - 5.0/5.0 -
The communications were clear and the team made the transaction seamless with the insurance company. Brittany was responsive with questions I had. Overall, extremely pleasant experience.
My Experience - 5.0/5.0 -
The West Herr team was phenomenal. My truck was handled with TLC and when we picked it up it looked amazing inside & out. This is our first Ford and let’s just say it will not be our last. Outstanding service from purchase to repair.
My Experience - 5.0/5.0 -
I really missed my vehicle. It looks brand new now. I wish my lease wasn’t up in March. Thanks for a job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m so glad to have my vehicle back and looking great!
Customer Service - 5.0/5.0 -
The personnel were extremely helpful and very considerate.
Likely to Recommend - 4.5/5.0 -
I would likely recommend
Repair Quality - 4.0/5.0 -
She looks beautiful.
Customer Service - 4.5/5.0 -
It took a lot longer because it was around the holidays, but they did a great job and my baby was looking like brand new when I picked her up.