Western Auto Crafters

5.0 (848reviews)

100%

(323) 466-4500

811 N. Western Ave, Los Angeles, CA 90029

100%

811 N. Western Ave
Los Angeles, CA 90029

Get Directions Website Email

Schedule an appointment at Western Auto Crafters

Book Appointment

About Western Auto Crafters

811 N. Western Ave
Los Angeles, CA 90029

Get Directions Website Email

Schedule an appointment at Western Auto Crafters

Book Appointment

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Alfa Romeo

Chrysler

Dodge

Fiat

Ford

GM Basic

Honda

Hyundai

I-Car

Infiniti

Jeep

Kia

Mercedes-Benz

Mercedes-Benz Elite

Mercedes-Benz Elite + EV

Nissan

Ram

Call

Website

Reviews (848)

Sort By:
Newest
Rating

797 Customers Rated

5 Stars

93.2% Complete

(790)
4 Stars

0.7% Complete

(6)
3 Stars

0.1% Complete

(1)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for excellent customer service, professionalism, and a friendly, approachable demeanor. Timely and often early completions are frequently highlighted, along with seamless insurance coordination. Customers appreciate being kept informed throughout the repair process with regular updates. Several long-term, repeat customers express deep trust in the shop, and many enthusiastically recommend it to friends and family. A few customers noted minor delays, likely weather-related per their own comments, but overall satisfaction remains exceptionally high across all feedback.

Select to learn more

Service Quality
Timeliness
Communication

"... turnaround time was exactly what they promised, and the quality of their work was top-tier. My car came back looking better than ever! You can tell they ..." Read more

"... progress, and made sure I was happy with the end result. Their work is impeccable and their customer service is always caring and friendly. I would recommend Western ..." Read more

"I was very impressed with the quality of their work on our car. Also, they provided superb customer service to us."

"I am speechless. They made my car brand new. Looks like it just came out from the showroom. Their front desk team, they are ..." Read more

"... beyond and made additional repairs at no extra cost. Their attention to detail is incredible. They also got the job done sooner than expected. Thank you Western ..." Read more

"My car was repaired five days sooner than expected! I was out of town on a work trip so it was extra ..." Read more

"... extra cost. Their attention to detail is incredible. They also got the job done sooner than expected. Thank you Western Auto Crafters!" Read more

"Done way before the due date !! Thank you!!"

"My car was ready before it was even scheduled to be"

"Took a little longer probabky due to the rain."

"... incredible care of my vehicle from start to finish. The communication was clear, the turnaround time was exactly what they promised, and the quality of their ..." Read more

"... trusted auto shop, I cant explain how great they are. I get constant updates on the progress of my car. They also work seamlessly with my insurance company. ..." Read more

"... car, because the team at Auto Crafters are amazing, kept me updated on the cars progress, and made sure I was happy with the end result. Their work is impeccable ..." Read more

"... like new. Everyone was very pleasant and helpful. I appreciated the updates and that is was finished when promised." Read more

"I got notifications and updates"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... turnaround time was exactly what they promised, and the quality of their work was top-tier. My car came back looking better than ever! You can tell they ..." Read more

"... progress, and made sure I was happy with the end result. Their work is impeccable and their customer service is always caring and friendly. I would recommend Western ..." Read more

"I was very impressed with the quality of their work on our car. Also, they provided superb customer service to us."

"I am speechless. They made my car brand new. Looks like it just came out from the showroom. Their front desk team, they are ..." Read more

"... beyond and made additional repairs at no extra cost. Their attention to detail is incredible. They also got the job done sooner than expected. Thank you Western ..." Read more

"My car was repaired five days sooner than expected! I was out of town on a work trip so it was extra ..." Read more

"... extra cost. Their attention to detail is incredible. They also got the job done sooner than expected. Thank you Western Auto Crafters!" Read more

"Done way before the due date !! Thank you!!"

"My car was ready before it was even scheduled to be"

"Took a little longer probabky due to the rain."

"... incredible care of my vehicle from start to finish. The communication was clear, the turnaround time was exactly what they promised, and the quality of their ..." Read more

"... trusted auto shop, I cant explain how great they are. I get constant updates on the progress of my car. They also work seamlessly with my insurance company. ..." Read more

"... car, because the team at Auto Crafters are amazing, kept me updated on the cars progress, and made sure I was happy with the end result. Their work is impeccable ..." Read more

"... like new. Everyone was very pleasant and helpful. I appreciated the updates and that is was finished when promised." Read more

"I got notifications and updates"

Calvo (Chevrolet owner) reviewed 9/17/26

Smooth process, car looks perfectly, excellent customer service, beyond my expectations.

Russell (Nissan owner) reviewed 9/14/26

Amazing staff and incredible work!

Myles (Honda owner) reviewed 9/14/26

Michael (Hyundai owner) reviewed 9/7/26

Clinton (Mercedes-Benz owner) reviewed 9/7/26

Peter (Toyota owner) reviewed 9/7/26

I can't say enough about Marco and his team! They made everything so easy, and the workmanship was of the highest quality! I have used this shop 3 times now, and would never go anywhere else!

Maria (Subaru owner) reviewed 9/3/26

The team did an excellent job repairing my Subaru and bringing it to its original condition. There’s no one else I trust with my car, because the team at Auto Crafters are amazing, kept me updated on the car’s progress, and made sure I was happy with the end result. Their work is impeccable and their customer service is always caring and friendly. I would recommend Western Auto Crafters to anyone looking for top notch services.

Mario (BMW owner) reviewed 8/24/26

Jennifer (Lexus owner) reviewed 8/20/26

My car was repaired five days sooner than expected! I was out of town on a work trip so it was extra convenient that my car became back available sooner than planned. They were so easy to work with and so knowledgeable and professional. The shop is the most beautiful shop I have ever walked into highly recommended and so grateful my insurance company sent me here after getting my catalytic converter stolen off my car.

Haylee (Alfa Romeo owner) reviewed 7/27/26

Very likely to recommend

One of the best auto shops i’ve ever taken my car to.

Everyone who works there are super nice and super helpful

Jad (Lexus owner) reviewed 7/8/26

They went above and beyond! Very happy with the work done.

Sandra (Ford owner) reviewed 7/6/26

Great service

Adrian (Mercedes-Benz owner) reviewed 7/3/26

Sandra, Marko and Daisy were amazing. I strongly recommend.

Mario (BMW owner) reviewed 7/3/26

Amazing work.

Very satisfying,

Tigerlily (Ford owner) reviewed 6/29/26

Thank you so much for your work on my car!! It looks and feels better than ever :D

Dwayne (Hyundai owner) reviewed 6/22/26

I was very impressed with the quality of their work on our car. Also, they provided superb customer service to us.

Casandra (Kia owner) reviewed 6/18/26

Western Auto Crafters did a spectacular job on my damaged car. Customer service is TOP NOTCH!

Great customer service and high quality work.

Preston (Mercedes-Benz owner) reviewed 6/2/26

C Bradford (Kia owner) reviewed 6/1/26

Russell (Nissan owner) reviewed 5/28/26

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You should always ask your auto body shop if they offer a warranty on their repairs.

Western Auto Crafters

Schedule an appointment at Western Auto Crafters

About Western Auto Crafters

Schedule an appointment at Western Auto Crafters

Reviews (848)

797 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0