Winners Circle Collision - Russell

4.8 (469reviews)
97%
4120 RUSSELL ROAD,  Las Vegas,  NV  89118

In operation 31 years, 4 years at this location.

Winners Circle Collision Centers operate modern , customer service focused facilities in Las Vegas and the surrounding areas. We practice cutting edge LEAN Production methods and pride ourselves on rapid repairs and efficient production methods.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (469)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop's exceptional customer service, with staff being described as professional, friendly, and courteous. Many highlight the quality of repairs, noting that vehicles look amazing after service and workmanship is outstanding. The shop excels at keeping customers informed through regular text and email updates throughout the repair process. Timeliness is frequently commended, with many repairs completed ahead of schedule. Additional services like vehicle cleaning and going above and beyond customer expectations are regularly mentioned. However, some customers noted communication could be improved, with a few having to call for updates rather than receiving proactive communication. A small number experienced quality issues requiring return visits or noticed incomplete work.
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"... take a good look at it before I left. Sure enough, there was alot of scratches on the rear hatch when I picked it up that were not there before, also one of the bumper clips looks used and faded ..." Read more
"... cant imagine what difference that would have made. These guys did a great job." Read more
"... was not repaired and put back together properly. Overall I am livid that my car was returned to me so quickly with subpar work rather than taking a little extra time to do the ..." Read more
"Winners circle did an amazing job I b on my car. It looks amazing."
"The stuff was very friendly and our car looks beautiful! Like nothing ever happened."
"6 days total for repair. Awesome!"
"Vehicle was ready 2 days before promised."
"I drop my car on May 23 and my car supposed to be ready by June 4 and it was returned to me on June 24"
"... could have been taken care of timely but instead caused a 19 day delay from the original quoted time. Unfortunately, I will never be taking my vehicles ..." Read more
"... sent regular updates with the status of my car and it was done actually ahead of schedule." Read more

Likely to Recommend

yes i have already have my daughter in for repairs

Repair Quality

Sydney was very pleasant to deal with and her attention to detail was exceptional.

Customer Service

Sydney was great

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Vehicle steering pulls to the right. Other than that, great experience

Customer Service

Same

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Repair Quality

Customer Service

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Repair Quality

Excellent JOB! Reading online comments about Tesla collision repairs, I was worried and wondered if I should take it to the Tesla dealer. I can’t imagine what difference that would have made. These guys did a great job.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The manager was very nice and the shop went above and beyond to help me get my car repaired at a reasonable cost

Customer Service

They had someone drive me home and called to update me on the status the same day I dropped my car off

My Experience

I had a positive experience overall thanks to Murphy and his excellent service!

Likely to Recommend

I would recommend this shop to others.

Repair Quality

Murphy and his team were very knowledgeable and professional though the repair took longer than expected during the Thanksgiving holiday.

Customer Service

Murphy and his team gave excellent customer service.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great customer service! They really worked hard to get our car ready in time for our departure. Clean work.

Customer Service

My Experience

The detail afterwards was everything!! It almost made me forget about the $500 deductible that “could’ve” been added into the repair cost😐🫤

Likely to Recommend

Repair Quality

Sydney was amazing and easy to work with. Great communication and very professional. I will call her if I ever need auto body work again. Thanks Sydney.

Customer Service

Returned Clean

Likely to Recommend

This is dependent on how well it looks once it’s done and how much concerns are addressed from a customer service standpoint.

Repair Quality

It was done fast except not perfect due to a rainstorm I couldn’t take a good look at it before I left. Sure enough, there was alot of scratches on the rear hatch when I picked it up that were not there before, also one of the bumper clips looks used and faded and the new bumper itself has some rough spots where it looks like it was rushed either with prep or paint. It was a very fast turnaround which is great but I’d rather it take longer than need to bring it back. Also the light I asked them to look at was clearly not looked at. I took the hatch apart and found that it had become unclipped from the accident impact. I simply reconnected it and they both started working again.

Customer Service

I did not get any communication without reaching out on my end for updates.

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Repair Quality

Customer Service

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Customer Service

My Experience

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Repair Quality

Great job done in less than 2 weeks.

Customer Service

Everyone was nice

Returned Clean

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Repair Quality

Customer Service

My Experience

Thank you Sydney n Murphy for great service. To top it off, you were both very kind and compassionate by granting my requests , making sure my car is in perfect condition . Again , thank you from the bottom of my heart.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Winners Circle was excellent. Sydney was sweet and informative as well as attentive to our questions and needs. My car looks great!

My Experience

Winners circle did an amazing job I b on my car. It looks amazing.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean