Winter Haven Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

100% recommended

Repair Quality - 5.0/5.0 -

Excellent service 100% recommended.

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

People her are very nice and my car looks like new now. Very friendly to deal with! So if you want your car to look like new take it here!

Customer Service - 5.0/5.0 -

Love it

Returned Clean

Likely to Recommend - 2.5/5.0 -

Not sure until the work is finished

Repair Quality - 2.5/5.0 -

Still waiting on parts, so job is not complete

Customer Service - 3.5/5.0 -

Polite but still not finished with the repairs

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I understand that it can at times be difficult to receive parts. But it took just about 2 months for my car to be repaired. An when I finally received my car back, there were problems with my car that I didn't have before. Even with all of that, I was very patient. But the communication with this company in regards to the status of my car, was very sparse and hard to come by.

Customer Service - 1.5/5.0 -

At times I was promised a phone call in to status. Although I occasionally received a call, for the most part those promises were not fulfilled....

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I bought my 2018 Alfa Romeo Guilia Ti from there brand new Van sold it to us. Experience was GREAT! I was in a rear end hit January 29, 2024. The only reason I brought my car back to the place I bought it from is because I was thinking it would be done right because I bought my car at the Alfa dealership. I originally spoke with Alex not knowing that they were selling the dealership so the ball fell through the cracks of me getting it there. We call leave messages finally we got Jason. I bring my car in the greeting was very different from when I originally went to the dealership to buy my car not inviting. They have my car for about a month and a half. I would have to follow up with Jason weekly because he wouldn't call when he said he was to give me an up date. I get my car back and there's a scratch on the bumper the letters Guila are missing (he said they lost them) and the cup holder door that closes he said he'd work that into getting it from the insurance company (because he forgot) and putting the ceramic coating on the trunk area next time I came in for the items to be fixed that weren't this time. He said he would call me at the end of July so we said that's fine because we understand getting parts and being busy. They washed the outside body of the car so it looked nice the tires and rims were still dirty the inside was dirty meaning they wiped nothing down vacuumed the drivers side but that's it bare minimal. I keep my Guila nice it still looks brand new overall. I couldn't wash it because of the trunk being alittle damages and the cracks in the I think it's called quarter panel and we didn't want water to damage any electronics but my car wasn't bad. I was very disappointed but I left thinking ok I can wait a few more weeks and see how it goes. That's why I waited to do this survey. I get home theres overspray everywhere on my vehicle, you can even see where tape was at it was on my hood, on the top sides back of my car! I couldn't believe it because I take pride in my vehicle EVERYWHERE I go I get complimented on my vehicle! July passes no word from Jason so I call him about 2 weeks into August and he says the same thing oh I had your file I was about to call you let's get you scheduled to come in, we discussed what needs to be completed, I mentioned him about the overspray on my vehicle and my detail guy was surprised that they would even return it to me in that condition. We discussed the letters being put back on my car the deep scratch being fixed the cup holder, overspray & xylon. I'm scheduled in for August 19th and a loaner vehicle which I really appreciated that courtesy. He calls me Wednesday the 20th says the car is looking good the cup holder will be in tomorrow so I should be able to pick it up around this time Thursday. Friday he calls and says I can pick my car up they sent the wrong piece for the cup holder door so we'll get that fixed at a later date when the piece comes in. I get there my car is sitting there she looks pretty high shine on her tires were done but I go to theback and the letters were still missing. He says he forgot all about that was very nonchalant about it saying he has to order it don't know when it'll be in. I still feel little bumps across my paint my paint use to be smooth. We have bought 2 vehicles from the car group and I am very disappointed with the service I have received regarding my car. There's still overspray on the car. Honestly I just want Guila put back on and

Customer Service - 0.5/5.0 -

Part 2 I'll get my cup holder door fixed somewhere else even though I think it was worked into the insurance paying for it. I will get a clay bar myself or pay my detailer to get the overspray off. I don't even know if he honored his word and put the xylon on it. My car already has a high gloss shine because i take care of it. Honestly I am at a loss of words. When I asked him about the Guila not being put on there he was clueless as to him having to do it. I have before picks and after. I am very displeased and frustrated at the service and work that was done on my vehicle that I take pride in. When I ask are you going to call when the parts come in he was so nonchalant and very indirect with an answer but the insurance company paid for my car to be fixed and it does not look like it did when I brought it in it looks very generic without the letters on it! They might not take pride in their cars but I do I'm paying for this vehicle we talked with Van for hours in 2018 red on Red Guilia Ti the only one on the lot. This experience has definitely put a sour taste in my mouth that I don't trust their words. We were looking to buy another vehicle soon and because we already bought 2 vehicles from this dealership umbrella a truck and this car my husband likes to stick with the same dealership and build relationship and honestly that was due to our experience with Van, but this REALLY has us second guessing

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The workers could.have left.some gas in the vehicle. I could.not get the car to go into drive to get across the street for gas. Only complaint I have. Repair was great.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a great job repairing my car and Jason was very kind and professional

Customer Service - 5.0/5.0 -

Customer service was great as was Jason!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They were great, and stayed in contact with me.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were great and kept in contact with me

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

The Repair took too long, no communication on the progress of the repair.

My Experience - 5.0/5.0 -

Made sure everything was repaired correctly and returned it looking brand new. Great Customer Service by Alex!!!!

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Work always done in a timely manner and done right! Staff goes above and beyond! Take care of them because they take care of your customers! Nick is wonderful y’all are truly lucky to have him working for you!

My Experience - 5.0/5.0 -

Nick you guys are the best. I love the way my ram came out. It looks beautiful.Thank You very much. Excellent job.