Worcester Auto Center, Inc.
Worcester Auto Center, Inc has almost 35 years of experience in collision repair and turning stressed drivers into satisfied customers. We pay a high attention to detail on the work that we do to make sure that perfection is achieved on every job. So the next time you're in need of first-rate auto bodywork, come to the professionals.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
- Russian
| Sun | Closed |
| Mon | 9:00 am - 5:00 pm |
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 1.5/5.0 -
Not satisfy with the work in my car dirty inside of my cars new scratch in the paint the paint not matching with the original car and take so longuer time for finish the job
Customer Service - 1.5/5.0 -
My inside got a lot dirty and the paint not matching with the color original of the car additional they take more time and got a lot of details on the paint scratch in place before not got the car in my honesty opinion very not satisfy with the work
My Experience - 5.0/5.0 -
I appreciated their courtesy and professionalism.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was recommended this place by my brother's and y'all did not disappoint. I appreciate everything
My Experience - 5.0/5.0 -
Professional, helpful, punctual. Great people there. Would highly recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I was satisfied except for the deductible I had to pay . That hurt my pocket 😭
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
They did good work on my car.
My Experience - 5.0/5.0 -
I spent the day following the return of the vehicle going over the van, inch by inch. The work that Gene's crew did was flawless. I am happy to tell the team "Well done!" Dobry! Dzienkuje!
Likely to Recommend - 5.0/5.0 -
Although I can't guarantee that they would be treated exactly as I was, I believe that the chances are very good that my experience was typical.
Repair Quality - 5.0/5.0 -
The vehicle looks brand new. Granted that we did take care of it, but the repair restored the pride in the vehicle. No one could detect that the repair occurred, including a mechanic friend.
Customer Service - 5.0/5.0 -
I have had Worcester Auto Center repair this vehicle in the past. Both my late wife and I were always satisfied with the work done there, and this time was typical. I brought the vehicle to the shop, and was startled but pleased when the shop manager offered to take the van in the very next day. I had just spoken with a Liberty rep, who mentioned Worcester Auto as a shop with a good relationship with Liberty. I returned to my vehicle and in less than 30 minutes had arranged a rental and Liberty's okay for the shop. When I returned to the shop office, the manager had just printed out the insurance work authorization. I was astonished at the speed with which things progressed. I had never experienced that level of concern, eagerness to work or cooperation between an insurer and a shop. Nothing subsequent to that first day in any way damaged the positive impression created that afternoon. Bear in mind that I was in pain and at my age, not looking forward to a drawn out process of getting my vehicle repaired. It was all beautifully handled, and I am delighted with the work and the personnel involved.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Car was fixed. Staff was responsive, helpful, and kind. They even appeared to have vacuumed my front floor and seats! Only thing I wish is that I would have been able to sign paperwork online or give verbal consent before they worked on my car (or just sign paperwork when I went to pick car up) because I had to drive back separately during my work hours to sign a few sheets of paper.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I really like the service you gave me..thank you for cleaning my car inside and out
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good work
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job and on time I appreciate it.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Back right door window doesn’t go down and it did before the accident .
Customer Service - 5.0/5.0 -
Customer service was great but my back rear window doesn’t go down ( same door that got hit ) and it was at the shop for awhile … I work and I don’t have time to leave my car again there or even pass by Mon-fri … My days off are sat and sun and I also don’t want to spend it there … So that was the downside … I’ll leave it like that for now .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. Timely.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You guys always take care of us. I wouldn't go to anyone else!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
The work was good, except for my one complaint. I would also recommend using an air freshener in the cabin before returning the vehicle. It smelled strongly of spray paint and some other odor I couldn’t quite identify.
Repair Quality - 3.5/5.0 -
The hood and fenders look good. The new windshield has a long scratch in it. The most disturbing issue is the safety hood latch that failed causing the original incident was reused, not replaced. I don’t understand.