Xcel Collision Center

4.9 (2,281reviews)

100%

(408) 889-9235

1320 Oakland Rd., San Jose, CA 95112

100%

See Photos

1320 Oakland Rd.
San Jose, CA 95112

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Xcel Collision Center

See Photos

1320 Oakland Rd.
San Jose, CA 95112

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 13 years.

Xcel Collision is OEM Certified by Tesla, Subaru, Acura, Honda, Infiniti, Nissan, Hyundai, & KIA. Please visit xcelcollision.com or Yelp to learn more about us!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty

Payment Types

Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

Honda

Hyundai

I-Car

Infiniti

Kia

Nissan

Subaru

Tesla

Call

Website

Reviews (2,281)

Sort By:
Newest
Rating

2,156 Customers Rated

5 Stars

87.9% Complete

(2006)
4 Stars

5.8% Complete

(132)
3 Stars

0.4% Complete

(8)
2 Stars

0.2% Complete

(4)
1 Star

0% Complete

(1)
< 1 Star

0.2% Complete

(5)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles were returned looking brand new or even better than before. The team is widely recognized for its professionalism, friendliness, and attentiveness. Communication stands out as a major strength, with customers appreciating frequent text updates, photo progress reports, and prompt responses throughout the repair process. Timeliness is another highlight, as repairs were frequently completed ahead of schedule. A few customers noted minor areas for improvement, such as occasional delays due to parts availability, minor cleanliness concerns upon vehicle return, and isolated instances where communication could have been slightly more consistent. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"... just met but significantly exceeded. In this case, my car actually looked better than it did when it was delivered brand new from Tesla." Read more

"... professional, friendly, and knowledgeable. Most importantly, my repair came out great. Zero complaints. Customer service is top notch. The car went in dirty and came out looking like it ..." Read more

"Im extremely happy with the repair. The workmanship is excellent and the car looks like new. They took good care of everything and cleaned up ..." Read more

"Completely satisfied. They did the best job. The car looks beautiful."

"... the promised time without delay or complication. The paint matched perfectly, and the result looks as good as new." Read more

"... it in on a Monday I could get it back on Friday. I dropped it off on Tuesday and got it back on Thursday. Amazing! I am sending all of my friends there." Read more

"... shop. They were extremely respectful and courteous. They finished a day earlier than expected. The work was outstanding. A special shout out to ..." Read more

"They were much earlier than expected!"

"The repairs were completed earlier than scheduled."

"Excellent communications and frequent updates with proof."

"... well informed throughout the entire repair process. The staff communicated clearly, answered my questions patiently, and updated me in a timely manner. I felt very comfortable ..." Read more

"I appriciated getting daily text updates along with photos on the repair progress"

"Great communication. They answer my phone or text in no time, even send me the photos of the repair progress."

"I can't speak to their prices, but their quality of work and communication were excellent!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... just met but significantly exceeded. In this case, my car actually looked better than it did when it was delivered brand new from Tesla." Read more

"Im extremely happy with the repair. The workmanship is excellent and the car looks like new. They took good care of everything and cleaned up ..." Read more

"Completely satisfied. They did the best job. The car looks beautiful."

"... the promised time without delay or complication. The paint matched perfectly, and the result looks as good as new." Read more

"... it in on a Monday I could get it back on Friday. I dropped it off on Tuesday and got it back on Thursday. Amazing! I am sending all of my friends there." Read more

"... shop. They were extremely respectful and courteous. They finished a day earlier than expected. The work was outstanding. A special shout out to ..." Read more

"They were much earlier than expected!"

"The repairs were completed earlier than scheduled."

"Excellent communications and frequent updates with proof."

"... well informed throughout the entire repair process. The staff communicated clearly, answered my questions patiently, and updated me in a timely manner. I felt very comfortable ..." Read more

"I appriciated getting daily text updates along with photos on the repair progress"

"Great communication. They answer my phone or text in no time, even send me the photos of the repair progress."

"I can't speak to their prices, but their quality of work and communication were excellent!"

Lexa (Subaru owner) reviewed 7/30/26

This is my 2nd collision repair service at Xcel. I went back this time because of the fine service and repair I received last time, and I was not disappointed. Jose Castillo explained everything to me and kept me informed of progress. I was especially pleased that repairs were completed several days before the initial completion date. I send thanks to all the staff who worked on my car.

Russell (Tesla owner) reviewed 7/29/26

Highly recommended for Tesla.

Car was cleaned thoroughly before return.

Excellent communication and excellent work.

Marvin (Tesla owner) reviewed 7/27/26

I would highly recommend to friends and family. I would go back for any body work on a car.

The quality was a great. It was like brand new.

I am very satisfied with the service I received at Xcel body. It was easy to schedule the repairs. The repairs were completed on time. And the shop went the extra mile by detailing the car. I am very pleased.

Rashid (Toyota owner) reviewed 7/27/26

totally satisfied

Munween (Tesla owner) reviewed 7/27/26

Dai was amazing and kept us updated.

Emmir (Honda owner) reviewed 7/22/26

Mai (Tesla owner) reviewed 7/22/26

Highly recommend.

The amazing customer service and good quality work! Professional, friendly, courtesy. Completed the repair as promised.

Excellent work, and I am beyond satisfied.

Tribadin (Tesla owner) reviewed 7/21/26

Great repair quality and excellent communication throughout the process. Thank you!

Excellent repair quality and outstanding customer service. Linda kept me informed throughout the process and made everything easy. Thank you!

Excellent customer service. Linda was professional, responsive, and kept me updated throughout the entire process. Thank you!

Alexis (Tesla owner) reviewed 7/18/26

Xcel did an amazing job! They always were responsive and kept updating me through the process. Whole repair took about week and the Tesla looks good as new! Thank you!’

Shekhar (Tesla owner) reviewed 7/16/26

Extremely helpful.. very courteous.. and customer service oriented.. transparent and open communications about reapir progress. Dai at Xcel Collision was excellent in all his dealings. Would certainly revisit for any other repairs in the future.

Chau (Tesla owner) reviewed 7/16/26

Darren (Tesla owner) reviewed 7/16/26

Jose (Ford owner) reviewed 7/10/26

Gracias por reparar mi camioneta, quedó muy bien. Los voy a recomendar

Margaret (Tesla owner) reviewed 7/10/26

They were the best.

Extremely satisfied.

I cannot say enough good things about this auto shop. They were extremely respectful and courteous. They finished a day earlier than expected. The work was outstanding. A special shout out to the gentleman that helped us. I would recommend this auto body shop to anyone.

Chen (Tesla owner) reviewed 7/9/26

Matthew (Tesla owner) reviewed 7/9/26

Thuy (Toyota owner) reviewed 7/6/26

Puya (Tesla owner) reviewed 7/6/26

Exceptional work and communication. Fast turnaround and friendly staff

Dylan (Honda owner) reviewed 7/3/26

Jiaqi (Tesla owner) reviewed 7/2/26

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I-CAR and ASE are the two most recognized auto collision repair training and certification bodies in the auto body industry.

Xcel Collision Center

Take photos and get an online estimate

Schedule an estimate appointment

About Xcel Collision Center

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (2,281)

2,156 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0