Xcel Collision Center

4.9 (2,319reviews)

100%

(408) 889-9235

1320 Oakland Rd., San Jose, CA 95112

100%

See Photos

1320 Oakland Rd.
San Jose, CA 95112

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Xcel Collision Center

See Photos

1320 Oakland Rd.
San Jose, CA 95112

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 13 years.

Xcel Collision is OEM Certified by Tesla, Subaru, Acura, Honda, Infiniti, Nissan, Hyundai, & KIA. Please visit xcelcollision.com or Yelp to learn more about us!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty

Payment Types

Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

Honda

Hyundai

I-Car

Infiniti

Kia

Nissan

Subaru

Tesla

Call

Website

Reviews (2,319)

Sort By:
Newest
Rating

2,194 Customers Rated

5 Stars

88.1% Complete

(2042)
4 Stars

5.7% Complete

(133)
3 Stars

0.4% Complete

(9)
2 Stars

0.2% Complete

(4)
1 Star

0% Complete

(1)
< 1 Star

0.2% Complete

(5)

Customers say

Overall Customer Satisfaction

Customers consistently praise Xcel Collision Center for outstanding service quality, with many noting their vehicles were returned looking brand new, often with complimentary interior detailing and cleaning. The repair work is frequently described as excellent, precise, and flawless, with strong recognition for paint matching and craftsmanship. Communication stands out as a major strength, with customers appreciating regular text and photo updates throughout the repair process. Timeliness is another highlight, as numerous customers report their vehicles were completed ahead of the estimated date. Returning customers frequently cite these consistently high standards as the reason they come back. A few customers noted minor areas for improvement, including occasional delays due to parts availability, and isolated concerns around interior cleanliness at pickup, though these were exceptions rather than the norm.

Select to learn more

Service Quality
Timeliness
Communication

"... professional, friendly, and knowledgeable. Most importantly, my repair came out great. Zero complaints. Customer service is top notch. The car went in dirty and came out looking like it ..." Read more

"Im extremely happy with the repair. The workmanship is excellent and the car looks like new. They took good care of everything and cleaned up ..." Read more

"... before we picked it up. They were very friendly and the repair job they did was probably the best from other cars I have had fixed in the past. They just did such ..." Read more

"... Collision did an amazing job repairing my Tesla Model S. They went above and beyond in both their craftsmanship and their customer service." Read more

"... the promised time without delay or complication. The paint matched perfectly, and the result looks as good as new." Read more

"... it in on a Monday I could get it back on Friday. I dropped it off on Tuesday and got it back on Thursday. Amazing! I am sending all of my friends there." Read more

"Repairs completed ahead of the date indicated."

"They were much earlier than expected!"

"The repairs were completed earlier than scheduled."

"... well informed throughout the entire repair process. The staff communicated clearly, answered my questions patiently, and updated me in a timely manner. I felt very comfortable ..." Read more

"Excellent communications and frequent updates with proof."

"Great communication. They answer my phone or text in no time, even send me the photos of the repair progress."

"They over communicate if anything and its very appreciated and they also send pictures to show you the progress ..." Read more

"The service manager provided daily updates."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Im extremely happy with the repair. The workmanship is excellent and the car looks like new. They took good care of everything and cleaned up ..." Read more

"... before we picked it up. They were very friendly and the repair job they did was probably the best from other cars I have had fixed in the past. They just did such ..." Read more

"... Collision did an amazing job repairing my Tesla Model S. They went above and beyond in both their craftsmanship and their customer service." Read more

"... the promised time without delay or complication. The paint matched perfectly, and the result looks as good as new." Read more

"... it in on a Monday I could get it back on Friday. I dropped it off on Tuesday and got it back on Thursday. Amazing! I am sending all of my friends there." Read more

"Repairs completed ahead of the date indicated."

"They were much earlier than expected!"

"The repairs were completed earlier than scheduled."

"... well informed throughout the entire repair process. The staff communicated clearly, answered my questions patiently, and updated me in a timely manner. I felt very comfortable ..." Read more

"Excellent communications and frequent updates with proof."

"Great communication. They answer my phone or text in no time, even send me the photos of the repair progress."

"They over communicate if anything and its very appreciated and they also send pictures to show you the progress ..." Read more

"The service manager provided daily updates."

Dao (Toyota owner) reviewed 9/22/26

Excellent communications from Jose. Amazing crew at Xcel cleaned my exterior and interior when I picked up the car post repair work. They touched up my headlights. Extremely fast work within less than ten days. Thank you again for helping!

Jessica (Lexus owner) reviewed 9/21/26

Lennon (Tesla owner) reviewed 9/21/26

Dai was very friendly and professional. He had my car fixed to new condition within a couple days. Very satisfied with my experience

Doris (Subaru owner) reviewed 9/21/26

Jose and the team at Xcel collision was a pleasure to work with. They were always on top of everything and frequently followed up on insurance on our behalf in order to speed up the approvals

Dolores (Tesla owner) reviewed 9/21/26

Excellent!! communication and timing. Thank you so much!! Highly appreciate 🙏🤗

Peng (Tesla owner) reviewed 9/21/26

Great service, and communication

Devi Sukanya (Honda owner) reviewed 9/16/26

I am extremely happy that I choose xcel collision center for my car repairs as you guys truly stand up for the meaning of your company name …Jose you are incredible and in the first few minutes of meeting you made me to feel that I can trust these people with my car and you repaired my car in such a way that I felt I came for a new car pickup and perfection and details are next level ….great job you guys and I am glad that you for existing

Adrian (Tesla owner) reviewed 9/16/26

Brilliant service

Jeremy (Tesla owner) reviewed 9/14/26

Paresh (Tesla owner) reviewed 9/14/26

Denise (Volkswagen owner) reviewed 9/10/26

Excellent service and repair experience…

Christopher (Honda owner) reviewed 9/9/26

Juan Antonio (Toyota owner) reviewed 9/7/26

Translated from Spanish by Carwise

Translate review to English

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Por el trabajo excelente que brindan

Si todo muy profesional

Muy buen trabajando excelente servicio al cliente muy puntual

Trinh (Honda owner) reviewed 9/7/26

Lynn (Nissan owner) reviewed 9/3/26

Bayanjargal (Tesla owner) reviewed 9/3/26

1. repair looks very clean, very satisfied, 2. Dai was awesome to work with, proactively shared updates & answered all our questions, 3. work finished sooner than the estimated time

very easy to work with Dai

Bill (Subaru owner) reviewed 8/31/26

Najat (Tesla owner) reviewed 8/28/26

Edmund (Lexus owner) reviewed 8/27/26

Vani (Tesla owner) reviewed 8/24/26

Excellent customer service

Excellent

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Xcel Collision Center

Take photos and get an online estimate

Schedule an estimate appointment

About Xcel Collision Center

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (2,319)

2,194 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?