Xclusive Collision
In operation 18 years.
Mill Ave Auto Works is a family owned business serving Conroe since 2004. Our goals are to provide excellent customer service and to assure that the repairs to your vehicle are done right the first time. We accept any and all insurance claims and offer a discounted rate on non-insurance work. We work for the client giving them a limited lifetime warranty on the materials and making sure that all expectations for their repair are met. We are an I-Car Gold Certified Facility.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:30 am - 3:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding work
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have already recommended many friends and colleagues with Xclusive Collision.
Repair Quality - 5.0/5.0 -
I have received the best customer service from them. They make each process simple and easy.
Customer Service - 5.0/5.0 -
No One can top their customer service. I get updates on the status of my car. If I call with any quesitons they always answer politely and truthfully. You can tell they care about their customers.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Communication can be better. I had to call to check on the repairs each time. The staff is very friendly however communication is key. The repairs were incomplete with a follow up to a few important issues like the windshield fluid not working, alignment was missed during the repair and the hood was not aligned properly. Honestly I probably won’t bring a vehicle back. The staff needs clear direction and follow up procedure to assure things are not missed I. The future with clients.
Customer Service - 1.5/5.0 -
Should be a lot better than it is. Regular updates to clients is something that should happen.
My Experience - 5.0/5.0 -
Thank you all for the super nice work and attention to detail! Couldn't have been more happy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and quality work!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Muy buen servicio
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I prefer to be polite and not rude about anyone else’s business therefore I decline to give an explanation of my personal opinion.
My Experience - 5.0/5.0 -
This is my second time using your services and I am completely happy with the result you guys deliver. My car looks beyond good. Your staff were wonderful and pleasant to work with. Robert provided me with a ride to Enterprise to get my rental car so I did have to stay and wait for them. Robert called me once a week to provide me updates on the progress of the repairs to my vehicle, which was great. The office manager is wonderful she's very knowledgeable about the repair business and insurance progress. I will use you guys again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0 -
Worst experience as a customer of my entire life. Lied to about deadlines, never followed up with, had my car for almost two months for standard repair. No accountability or credit for shortcomings they admitted to in writing and on camera. Plan on reporting to the better business bureau.
Likely to Recommend - 4.5/5.0 -
Do very good work
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
Some Phone calls not returned in timely manner
My Experience - 5.0/5.0 -
1. All procedures were done in good time, esp. the repair itself! 2. All personnel, esp. Robert, were polite, professional and personable. 3. The repair on the car doors was exceptional! 4. The cost was very reasonable. My only complaint is with the payment method. I can understand not accepting checks but a 3% processing fee for using plastic seems excessive for being the only alternative other than cash.
Likely to Recommend - 4.0/5.0 -
Yes I would recommend.. The work was excellent and Professional
Repair Quality - 4.5/5.0 -
Friendly and professional, they worked with my Insurance for a timely and seamless repair. The work was excellent and I’m extremely satisfied with the results.
Customer Service - 4.0/5.0 -
Not the best on updates or contact. However the repair was completed in a timely manner and the transaction was easy an painless.
My Experience - 0.0/5.0 -
No contact/updates. Called to see if was ready then got there and seemed like it’s been ready and wasn’t qc correctly. Was not washed or cleaned good.