York Road Autobody

Likely to Recommend - 5.0/5.0 -

York Road Autobody is the only place I recommend when it comes to repairs, detailing and after market upgrades.

Repair Quality - 5.0/5.0 -

The staff at York Road consistently goes above and beyond to complete their work impeccably and provide top tier customer service and accommodations. I wouldn't trust my vehicle's needs with anyone else.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Confident in their work

Repair Quality - 5.0/5.0 -

I'm very pleased and satisfied with the quality of work performed on my Mustang GT. I was at first concerned because of the new ownership of the business but now I can see this is a top notch repair facility. York Road Auto Body is very professional and talented in the work they perform.

Customer Service - 5.0/5.0 -

Prompt and courteous

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Can I give this a zero? NEVER RECOMMENDING AGAIN.

Repair Quality - 1.0/5.0 -

My car was at the body shop for 5 weeks. I had to call them to see what was going on with the repair, nobody from the shop called me with an update. I was never given an estimated delivery date until the end of the fourth week when they told me it would be another week. I picked it up at the end of the week about 45 minutes before closing. The receptionist ask if I saw the car, I told her I did see it in the parking lot. I paid my share of the bill, I was handed an envelope with the receipt, and was wished a good day. I went to the car, looked at the exterior work and started the engine. I immediately noticed a warning light, shut off the car and returned inside. One of the customer service agents came out and said he would grab a technician to read the codes. The tech got the codes, talked quietly to the rep, and they both went into the shop. The rep came back shortly and said the problem wasn’t related to the repairs, it was an old “permanent” code that must have been there before, and a Honda dealership would need to clear it. The rep said it would be fine to drive the car and I would just need to get the code cleared before emissions tests (license plates renewal). I didn’t believe that to be the case but it was now 5 minutes before quitting time on a holiday weekend and I said I would look into it. 10 minutes later, at home, I looked at the repair work under the hood and noticed a coolant leak and a new oxygen sensor (up front and on top). I called the shop and told them that there were problems and they asked if I could bring it back on Tuesday. I agreed to that. After the phone call I noticed that they had scratched the new headlights when something was installed. All of this could have been avoided if the rep or the manager would have checked the work before they told me it was ready. I don’t work on cars for a living, I do it out of necessity. If I have to tell the repair person how to do their job, I shouldn’t have to pay for it. Really? Nobody noticed the problems? Nobody checked the work? Or did they and not bothered to tell the manager or me? After I returned the car I was given a slightly different story but not an apology for missing the mistakes. The rep said he would call before lunch with an update. At 2:00 I got a call saying the car was ready. I asked about some scratches on the headlights and I heard the rep say they forgot about them. I was told, again, that I would hear from the shop. Nothing. I called back at 4:00 and they said it would be at least 30 minutes more. I went at 4:45 to get my car and it was still inside. A few minutes later they brought it out and the manager was asked to take a look with me. The manager wasn’t unpleasant (he said sorry) but he didn’t seem to care that I wasn’t happy about the service. When I mentioned that my family and our company were customers for 40 years and this was the last vehicle we would bring in, he gave me an indifferent “sorry”. Not one more referral will be made for the repair shop. Not ever.

Customer Service - 0.5/5.0 -

See previous comments.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wonderful body work. Very pleased. Keep up the same quality of repairs of the previous owner Billy Schaffron. Hopefully I spelled his name correctly. Dealt with him previously for many years. Had 3 kids saw him often….

Customer Service - 5.0/5.0 -

Kari was very polite and great customer service….pleasure talking with her

Returned Clean

Likely to Recommend - 5.0/5.0 -

So far impressed with quality of work

Repair Quality - 4.5/5.0 -

So far all is good

Customer Service - 5.0/5.0 -

Tiffany and her co worker were awesome

Likely to Recommend - 5.0/5.0 -

without question

Repair Quality - 5.0/5.0 -

Friendly professional service

Customer Service - 5.0/5.0 -

did not directly deal with repair shop personnel

Likely to Recommend - 5.0/5.0 -

I tell everyone that I had wonderful service and that the girls went above and beyond for me

Repair Quality - 5.0/5.0 -

Trish and Carrie were wonderful. The car looks wonderful. Your service is superb.

Customer Service - 5.0/5.0 -

Amazing

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They went over and above my expectations!!! Thank you!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work, staff and quick.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were excellent. Their initial contact was very informative. And the job they did repairing my car was awesome. I wouldn’t hesitate one bit about going there

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Felt brushed under the rug when went back to shop to discuss my concerns. Was told door was dented after work was perfomed and shop employee eagle eye would have never missed ding when being fixed. Asked for picture of work after competion and only recived picture of before work which in my opionion shows ding prior to work being done. I asked for picture after work was done that was showed to me at shop and told it would be sent and never was. I called shop and they told me after work picture was deleted after the file was closed even after we looked at it at the shop and they told me they would send it to me. If anyone there really cares they can call me at 440 590-6525

Repair Quality - 0.5/5.0 -

Poor comunications answering emails regarding questions related to repair.

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I was blown away that you detailed my car. It was such a nice surprise! Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0