911 Auto Centers

4.9 (1,097reviews)
97%
8527 Bandera Rd.,  San Antonio,  TX  78250

In operation 28 years.

911 Auto Centers, LLC., is a family owned business with customer satisfaction as our primary goal. We strive for top quality workmanship. Our Production Manager, who has 25 plus years experience, closely monitors the repair of your vehicle from finish to start to ensure that level of workmanship is met. Our office manager will ensure that each customer is kept informed of progress so that the customer is aware of when they can expect to get their vehicle returned.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,097)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new after service. The team received high marks for proactive communication, including daily texts and calls keeping customers informed throughout the repair process. Timeliness was a recurring highlight, with numerous vehicles completed ahead of schedule. Staff friendliness and professionalism were widely appreciated. A small number of customers noted isolated concerns such as incomplete repairs or paint overspray, and one customer mentioned a dent discovered at pickup, reflecting areas customers feel could be strengthened.
AI-Generated from reviews written in the last 12 months
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"... car accident, theyve gone above and beyond. Their professionalism, timeliness, and excellent communication make the process so smooth. I always get consistent updates, and their customer ..." Read more
"Cannot give enough praise to 911 Auto Center. They are extremely friendly and efficient. I would definitely recommend to anyone I know needing ..." Read more
"The quality of the repair and service exceeded my expectations!"
"The work completed was the best I have seen from past body shops."
"... days the other issue when I went to pick up my car there was a dent on my hood notify the people. They said it wasnt them but the picture that they took on the day of the ..." Read more
"... where the smiles and welcome started. To the service, I was given a two week completion date and my truck was ready in one week! Talking about surprise! I was, at first confused ..." Read more
"The work was done in a timely manner. I was updated daily on the progress being made."
"The quality of the work is outstanding! Plus the turnaround time was very impressive in comparison to other shops. Would definitely recommend 1010"
"Actually a business day ahead of estimated completion date."
"Very professional! Service was great! Repaired my vehicle three 3 days before due date!"
"Excellent work! The team communicated with me daily and work was completed on time as promised! I would definitely recommend!"
"... my truck and the service that was provided by the staff that kept me updated on the progress of the repair job." Read more
"... explained the process, and kept me updated throughout. Simple but very effective communication. Any questions I had were answered clearly." Read more
"Professional, courteous, and great to work with. They kept me informed throughout the entire repair process, and the communication was excellent. My vehicle was repaired well, and they made the experience ..." Read more
"Thank you for the quality and timely repairs. The consistent communicationupdates throughout the process were extremely helpful."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service and communication

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Got my car back within days.friendly and good service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes very friendly

Repair Quality

Looks very good

Customer Service

I liked the daily updates and the finish time was on point

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work, fast and reliable

Likely to Recommend

Repair Quality

Great service

Customer Service

Great service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My experience here was absolutely wonderful. My car came back cleaner and more purdy than when I dropped it off! They were also super respectful and understanding of my concerns and questions regarding the repair. I would come back here just for a service!

Customer Service

The team was wonderful!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The kick sensor under the bumper is intermittent, it might or might not work after the car has been driven. Other than that, I have no problem with the car, and everything looks good.

Likely to Recommend

My wife has done just that.

Repair Quality

911 Auto Center did a great job on my car. My wife and I are satisfied

Customer Service

Nice and courteous

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service was fantastic, repairs were made at a reasonable speed, communication was good. The only straightforward and non-stressful part of the process.

Likely to Recommend

Very good and professional team

Repair Quality

Very good and professional team and good communication with client and nice friendly staff

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very nice job

Customer Service

Very nice job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job!!!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My review already posted on Google: I had some insurance-paid bodywork done, and 911 Auto Center on Bandera was a fabulous experience. Braden did the intake on my job, but everyone there gave stellar customer service. Amazingly short turn-around. Also, I was surprised at how affordable they were. I highly recommend them. Also, very convenient to Enterprise car rental next door.

Likely to Recommend

I had some insurance-paid bodywork done, and 911 Auto Center on Bandera was a fabulous experience. Braden did the intake on my job, but everyone there gave stellar customer service. Amazingly short turn-around. Also, I was surprised at how affordable they were. I highly recommend them. Also, very convenient to Enterprise car rental next door.

Repair Quality

As ii wrote in my Google review: “I had some insurance-paid bodywork done, and 911 Auto Center on Bandera was a fabulous experience. Braden did the intake on my job, but everyone there gave stellar customer service. Amazingly short turn-around. Also, I was surprised at how affordable they were. I highly recommend them. Also, very convenient to Enterprise car rental next door.”

Customer Service

I had some insurance-paid bodywork done, and 911 Auto Center on Bandera was a fabulous experience. Braden did the intake on my job, but everyone there gave stellar customer service. Amazingly short turn-around. Also, I was surprised at how affordable they were. I highly recommend them. Also, very convenient to Enterprise car rental next door.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I've had three different vehicles at your shop and your staff did excellent work on all three. Would recommend 100%.

My Experience

The car looks great thank you

Likely to Recommend

Repair Quality

Great job

Customer Service

Great communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything looks fantastic! Thank you so much for the great work and also the car wash and detail that really sent it over for me!

My Experience

Great job. No hassles once insurance company finally gave authorization. Very pleasant staff.

Likely to Recommend

Repair Quality

Great experience

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional, courteous, and great to work with. They kept me informed throughout the entire repair process, and the communication was excellent. My vehicle was repaired well, and they made the experience as stress-free as possible. Highly recommend!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience the people there were amazing friendly so helpful when I saw that there was something wrong with the vehicle. There was no questions asked. He took it back in within 30 minutes. It was fixed. The entire project only took about four days and they were telling me it was gonna take five. I can’t remember their names. I wish they did. If not, I would drop them here, but the whole team was amazing.

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