Caliber - Helotes Express

4.9 (7,237reviews)

98%

(210) 372-0031

11247 West Loop 1604 North, San Antonio, TX 78023

98%

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11247 West Loop 1604 North
San Antonio, TX 78023

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Instant Estimate

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About Caliber - Helotes Express

See Photos

11247 West Loop 1604 North
San Antonio, TX 78023

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (7,237)

Sort By:
Newest
Rating

6,455 Customers Rated

5 Stars

79% Complete

(5720)
4 Stars

6.3% Complete

(455)
3 Stars

1.5% Complete

(108)
2 Stars

1% Complete

(75)
1 Star

0.4% Complete

(26)
< 1 Star

1% Complete

(71)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new or better than before the accident. Timeliness was another strong point, as many repairs were completed ahead of schedule, which customers greatly appreciated. Staff professionalism, friendliness, and attentiveness were repeatedly commended, contributing to a stress-free experience. A few customers noted areas for improvement directly from their feedback, including occasional communication gaps, minor repair oversights requiring return visits, and some delays beyond original estimated timelines.

Select to learn more

Service Quality
Timeliness
Communication

"... Caliber Collision delivered excellent repair quality — my vehicle looks better than ever. The workmanship was thorough, the finish looks flawless, and they paid ..." Read more

"They did an excellent job on my TSX wagon. It was completely restored and completed in less time than I expected. I appreciate the extra care they ..." Read more

"... information. Finally, able to pick up car and inspect the near perfect factory color and condition, very satisfied with final outcome." Read more

"My car is still not fixed. I am riding on a busted tire and noises coming from my wheels"

"We were very impressed with: - the quality of the repair just like it came off the showroom floor, - the timeliness of the repair and - the up-to-date ..." Read more

"7 days earlier than what was estimated."

"... job on my TSX wagon. It was completely restored and completed in less time than I expected. I appreciate the extra care they gave me and my car!" Read more

"It's still not complete"

"... repair just like it came off the showroom floor, - the timeliness of the repair and - the up-to-date communication during the process. Also the seamless teamwork between ..." Read more

"Delays were disappointing"

"... throughout the entire process. I appreciated the consistent updates and clear communication at every step." Read more

"... were professional, knowledgeable and respectful. The consistent communication keeping me informed throughout the repair process was very helpful. The detailed work on my ..." Read more

"Not getting texts like I was told I would. They say they are calling but it is not coming thru my phone so I have ..." Read more

"Poor communication"

"... customer service I receive with Caliber is unmatched. The communication, working with enterprise and my insurer for me, and the friendliness of everyone I spoke with is ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... Caliber Collision delivered excellent repair quality — my vehicle looks better than ever. The workmanship was thorough, the finish looks flawless, and they paid ..." Read more

"They did an excellent job on my TSX wagon. It was completely restored and completed in less time than I expected. I appreciate the extra care they ..." Read more

"... information. Finally, able to pick up car and inspect the near perfect factory color and condition, very satisfied with final outcome." Read more

"My car is still not fixed. I am riding on a busted tire and noises coming from my wheels"

"We were very impressed with: - the quality of the repair just like it came off the showroom floor, - the timeliness of the repair and - the up-to-date ..." Read more

"7 days earlier than what was estimated."

"... job on my TSX wagon. It was completely restored and completed in less time than I expected. I appreciate the extra care they gave me and my car!" Read more

"It's still not complete"

"... repair just like it came off the showroom floor, - the timeliness of the repair and - the up-to-date communication during the process. Also the seamless teamwork between ..." Read more

"Delays were disappointing"

"... throughout the entire process. I appreciated the consistent updates and clear communication at every step." Read more

"... were professional, knowledgeable and respectful. The consistent communication keeping me informed throughout the repair process was very helpful. The detailed work on my ..." Read more

"Not getting texts like I was told I would. They say they are calling but it is not coming thru my phone so I have ..." Read more

"Poor communication"

"... customer service I receive with Caliber is unmatched. The communication, working with enterprise and my insurer for me, and the friendliness of everyone I spoke with is ..." Read more

Mo (Honda owner) reviewed 10/30/26

Nolen (Chevrolet owner) reviewed 10/30/26

This was my second time using your service. As with the first time it was great. The staff was professional and on point. If I knew someone that was in need of repair I will not hesitate to recommend your location.

Robert (Dodge owner) reviewed 10/30/26

Colleen Bonilla (Ford owner) reviewed 10/30/26

Quick and efficient

Laura (Toyota owner) reviewed 10/30/26

Bobby was great at diagnosing the issue and setting a reasonable expectation. The work looks great!

Elia (Buick owner) reviewed 10/30/26

Harley (Toyota owner) reviewed 10/30/26

Steven (Honda owner) reviewed 10/29/26

We were very pleased with the results for our car and would choose caliber again. Mr. Valdez and the entire crew that we dealt with were spectacular, professional, respectful, and helpful. We were sent there through US AA. Thank you so very much. It is great to have the car back and running and running so well thank you for your good work.

Pattabiraman (Honda owner) reviewed 10/29/26

Allie (Toyota owner) reviewed 10/26/26

Javier Castillo, (Lexus owner) reviewed 10/26/26

Roger (Lexus owner) reviewed 10/26/26

Sangat (Honda owner) reviewed 10/22/26

Very enjoyable I was taking care of.

Jacqueline (Toyota owner) reviewed 10/22/26

Tyan (Kia owner) reviewed 10/21/26

I appreciate the clear process and quick fix on my car. The continuous updates provided peace.

Janice (Toyota owner) reviewed 10/21/26

Jeremiah was very thoughtful and considerate. Kept me informed on everything.

Steven (Ford owner) reviewed 10/19/26

The 2 times my truck has been at your shop have been awesome experiences.

Ashlie (Ford owner) reviewed 10/19/26

Daniella (Volvo owner) reviewed 10/19/26

Brandi (Ford owner) reviewed 10/19/26

M car looks beautiful you can’t even tell it was wrecked.

Kept me informed the whole time.

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There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Caliber - Helotes Express

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Helotes Express

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (7,237)

6,455 Customers Rated

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?