Caliber - Helotes Express

4.9 (7,127reviews)
98%
11247 West Loop 1604 North,  San Antonio,  TX  78023
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (7,127)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as professional, friendly, and knowledgeable. Communication stands out as a major strength, with customers appreciating regular updates via text messages and phone calls throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look like new or better than before. Timeliness is another key positive, with numerous repairs completed ahead of schedule. Customers value the seamless coordination with insurance companies and rental car services. The cleanliness of returned vehicles, often detailed inside and out, adds to the positive experience. While most feedback is overwhelmingly positive, a few customers mentioned minor communication issues or delays, but these were typically resolved professionally.
AI-Generated from reviews written in the last 12 months
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"Very satisfied! Caliber Collision delivered excellent repair quality — my vehicle looks better than ever. The workmanship ..." Read more
"I picked up my car today and I am very pleased with the repair work that was done. It looks perfect. I appreciated the regular updates ..." Read more
"They did an excellent job on my TSX wagon. It was completely restored and completed in less time than ..." Read more
"We were very impressed with: - the quality of the repair just like it came off the showroom floor, - the timeliness of the repair and ..." Read more
"My car is still not fixed. I am riding on a busted tire and noises coming from my wheels"
"Yes — my vehicle was actually ready earlier than promised! I really appreciated the quick turnaround and the ..." Read more
"It was done quicker than expected"
"... job on my TSX wagon. It was completely restored and completed in less time than I expected. I appreciate the extra care they gave me and my ..." Read more
"looks great like new. done earlier than projected. thanks"
"It was ready a day early."
"Yes — Caliber Collision kept me informed throughout the entire process. I appreciated the consistent updates ..." Read more
"Every step of the way went smoothly. I love the attention to detail and the timely communications. Well done and thank you!"
"nothing but good things to say I was kept abreast of everything that was going on with my truck and that made me feel more secure that ..." Read more
"They provide excellent work. They keep you updated every step of the way. You always know where the work on your vehicle is. They ..." Read more
"Not getting texts like I was told I would. They say they are calling but it is not coming thru my phone ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

My Experience

you nice person . - look now their are very good thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did an awesome job, kept me informed, didn’t need to call for updates, thank you

My Experience

Bobby went that extra mile to explain the repair procedure. Manager took his time to say hello. Will always recommend that location to family and good friends always great service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Customer service was impeccable and you exceeded my expectations for completion

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone I dealt with at Caliber was super. The repairs came out perfectly and the communication along with way was top notch. Special thanks to Bobby and Irma for making sure my car and I were cared for.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision exceeded my expectations! Everyone was friendly, knowledgeable, and made the repair process easy. They kept me updated, answered all of my questions, and returned my vehicle in excellent condition. My car looks amazing, and I'm very happy with the quality of the work. Thank you all for taking such good care of my vehicle! Highly recommend! THANKS AGAIN BOBBY P.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication throughout.

My Experience

Very easy to coordinate and drop off vehicle for repair. Staff were very welcoming and ensured enterprise was aware I arrived at the body shop and to pick me up. Team was very quick and the quality of work is outstanding.

My Experience

Everyone was so accommodating. The front desk person is not very friendly. The service person who caters to the car owners was phenomenal and very attentive. Great job!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very satisfied with Bobbi and his team and getting my vehicle back.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service was exceptional and repair looks great. Thanks for everything :)

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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