Caliber - San Antonio- IH- 10

4.8 (13,222reviews)
97%
13649 Frontage Rd,  San Antonio,  TX  78249
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In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (13,222)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and timely repairs. Many highlighted that staff kept them informed every step of the way through texts and calls, making stressful situations feel manageable. Repair quality was frequently described as flawless, with vehicles returned looking brand new, often ahead of schedule. The welcoming and professional front desk staff also received strong recognition. A few customers noted areas for improvement directly from their experiences, including occasional gaps in communication, vehicles needing to be returned for minor fixes, and interior cleanliness upon pickup. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... well cared for and my vehicle was in good hands. The end results of the repairs are top notch and all calibrations performed make the vehicle operate ..." Read more
"... fantastic job. He kept me informed of every step. The new paint matches the original perfectly. He deserves a 10 out of 10 rating. The receptionist ..." Read more
"... expected there to be and cleaned myself after too. I am satisfied purely with the body work however the rest of the work was done wrong occasionally. ..." Read more
"... I was kept informed every step of the way. Also, my car was ready three days ahead of schedule!" Read more
"... call about it. The rest were text messages We were happy about the experience except the time it took to get it completed. ! I like the fact that they ..." Read more
"... went into paint and then 3 weeks later for pick up. I was told it would be ready by the end of November. It was ready for pick up the end of December. the ..." Read more
"Very pleased on the quick turnaround especially with a major holiday weekend. The in house recalibration of my vehicle's ..." Read more
"... still very pleased with the work and everything else. Great communication, beautiful repair." Read more
"Not only was the job done well but the communication between the us was well beyond exceptional! Updates and time car was going to be completed was ..." Read more
"I would have liked texts with the status of my car and not have had to call to find out it was already ..." Read more
"... communication. The quality of the work was great the timeline and communication needs work" Read more

My Experience

Entire team was great. I believe Bobby was who I worked with? Promote ahead of peers

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From the time I dropped off my car to the time I picked up my car Enrique was there for me. He handled every thing with the kind of professionalism I’ve come to expect from Caliber. Thank you Enrique keep up the excellent work.

Likely to Recommend

Excellent customer service with keeping me informed.

Repair Quality

Enrique did an excellent job of helping throughout the entire process.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Bobby did a wonderful job keeping me informed and walking me through the process. I was so surprised my car only took a couple days. The staff was so pleasant and easy to work with I will recommend this place to anyone in need of auto repairs!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Customer Service exceeded my expectations at Caliber Collision on San Pedro, San Antonio. I was kept informed on the repairs status and they answered all of concerns. Thank you to the staff, the quick turnaround time, and the repairs has my vehicle looking “good to go”,

My Experience

Bobby did a fantastic job! He kept me informed about the process and vehicle status throughout the repair. He was very respectful and courteous.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dari was amazing with keeping up communication, process was smooth and fast, really satisfied with the process.

Likely to Recommend

Repair Quality

Dari was really helpful, she kept communication at all times and the repair was done quickly.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have used this shop a few times. Very efficient, very satisfied with the quality of work done. Staff were very pleasant, helpful, and answered my questions. Enrique did a great job! I have referred this shop to family and friends. So glad I found a great repair shop.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

When my car was hit I was very distraught and it looked terrible. I took it to Caliber and was given immediate professional assistance. We did not have an appointment but were taken care of promptly and professionally. We were given an estimate and a timeframe. They stayed in contact with my husband and I several times a day just to keep us informed. You couldn’t tell it had been hit. It looked brand new. Professionalism and courtesy. I hope to never have an accident again but if I do , I know exactly where I will take my car and exactly where I will refer family, friends and strangers for excellent results. Thank you so much Caliber Collision from the bottom of my heart.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Bobby Castro was my service advisor & once again he did a tremendous job keeping me informed about the status of my vehicle. Bobby provided excellent customer service & I believe he is definitely an asset to your staff!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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