Caliber - Medina Valley

4.9 (68reviews)
98%
5920 Little Crown Road,  San Antonio,  TX  78245

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (68)

Customers say
Overall Customer Satisfaction
Customers consistently express high satisfaction with the shop's repair quality, frequently noting vehicles were returned in like-new or better-than-expected condition. The team's professionalism, friendliness, and expertise are widely praised. Communication stands out as a major strength, with many customers highlighting daily updates and transparency throughout the repair process. Timeliness is another recurring positive, with several customers noting their vehicles were completed ahead of schedule. A few customers noted minor areas for improvement, such as delivery timing and the need for managerial involvement to resolve concerns, as mentioned directly in their feedback.
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"Outstanding work Vehicle was reconditioned back to oem standards. Returned clean and all work explained in detail. ..." Read more
"... advisor was communicative and professional, and the technicians performed excellent work on my 2026 Lexus RX. Communication was transparent and I received frequent ..." Read more
"... was very friendly and knowledgeable in their work. The detailing done inside and out made my car brand new! Loved everything. Thank you all." Read more
"EXCELLENT service. EXCELLENT workmanship. AWESOME STAFF! 11 RATING OVERALL! THANK YOU!"
"... on parts and what they were doing to my car. Even got it back a day earlier than expected. I would highly recommended and I will definitely ..." Read more
"Car looks great and finished in a timely manner. Also appreciate all the updates."
"Ready in a timely manner"
"Before the initial date"
"... were able to work with the insurance company and get all the repairs completed in a timely manner. I never really had to ask questions because I was ..." Read more
"The communication was outstanding. For any and every change that may have occurred, it was relayed. Every ..." Read more
"The whole process was simple, and I received daily updates on my repairs."
"... manner. I never really had to ask questions because I was notified through the whole process." Read more
"Consistent communication throughout the process"

My Experience

Process was seamless and updates were constantly provided. No issues.

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Customer Service

My Experience

Bella is amazing

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Returned Clean

My Experience

Marbella L. was very professional and made me feel calm throughout the process, while answering all my questions. If anyone needs their car fixed, I’ll gladly give them her contact info.

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Customer Service

My Experience

Thank you for a job well done and for completing the repair in a timely manner. The staff and management were excellent—very helpful, professional, and informative throughout the entire repair process. I truly appreciate the great service and communication. Thank you once again!

My Experience

Great service by entire team

My Experience

Bella was great she called me to update me every step of the way. When I had concerns she took care of them and got back to right away. I had a good experience.

My Experience

Bella was amazing helping me get my car in and scheduled for repair. She made the whole process stress free and helped me figure everything out with my adjuster.

My Experience

Great service! Thank you!!

My Experience

The whole process was simple, and I received daily updates on my repairs.

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My Experience

Awesome job very helpful and thoughtfull of their customers I will recommend to my friends and family thanks for the help once again

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Repair Quality

Great customer service and great job fixing vehicle

Customer Service

Returned Clean

My Experience

Bella and Kayla were very nice, she kept me informed about my vehicle. And I was very surprised as to how quicky my vechical was serviced I got it back fairly quickly and I appreciate that. I would definitely recommend caliber collision to any one I know thank you.

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Returned Clean

My Experience

Great experience left everything back t9 normal

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Repair Quality

Marbella was excellent!! Very friendly & communicative!

Customer Service

Returned Clean

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Customer Service

My Experience

I want to commend the team at Caliber Collision for the exceptional service provided during the repair of our 2022 Honda Odyssey. Bella welcomed us with genuine hospitality and professionalism. She walked us through the initial visual estimate and clearly explained the possibility of additional findings once the bumper was removed. Her transparency helped set realistic expectations from the start. We appreciated the consistent text updates that kept us informed throughout the repair process. The communication was reliable, and we never felt uncertain about the vehicle’s status. The facility itself is clean, organized, and located conveniently. The technicians demonstrated skill, care, and professionalism in their work. The final result exceeded our expectations, and we would confidently recommend this Caliber Collision location to others.

My Experience

Excelente servicio. Marbella López fue muy amable y atenta desde que llegué. Muy buena atención. Me ayudo a resolver todas mis dudas con paciencia y una sonrisa. Da gusto ir a lugares así. Gracias por todo, mi camioneta quedó excelente 👍

My Experience

Bella was great and always kept me informed

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Repair Quality

I had the best customer service with Bella and Kayla Very accommodating and patient with me

Customer Service

Returned Clean

My Experience

I had a great experience with Caliber Collision! My vehicle was completed ahead of the scheduled date, which I really appreciated. Maribel was wonderful throughout the entire process. She was very responsive and kept me updated frequently, so I always knew what was going on with my vehicle. Everyone I interacted with was friendly, professional, and helpful. I’m extremely happy with the service and overall experience. A special thank you to Maribel and the entire team for making the repair process so easy and stress-free!

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Customer Service