A Auto Point Collision
AAuto Point is a full service collision and mechanical repair facility servicing all makes and models. Come see us before you make an insurance claim, we will give you our professional opinion on what to do with your vehicle. We have free loaner vehicle for those who don't have rental car coverage on their insurance policy. This business is family owned and has been in business for over 30 years!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They finished much faster than they estimated
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good work
Repair Quality - 5.0/5.0 -
Excellent beautiful job
Customer Service - 5.0/5.0 -
Friendly and professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing. Personable fast fair
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
In fact, I will actively make sure I recommend people do not go to this shop. I have been to several other body shops over the past 15 years and have never had an experience that even remotely compares to this shop.
Repair Quality - 2.5/5.0 -
There is a loose part that was never fixed inside the car that was not broken before I turned the car in. It's by the steering wheel.
Customer Service - 0.5/5.0 -
The customer service was absolutely the worst customer service I have experienced. The receptionist was often rude and unable to answer basic questions such as when I should approximately expect my car to be finished or approximately when parts would be coming in. She would often not return my calls or would tell me she would call me back and then never would. At one point, she told me that she had told my husband "what percentage" of the car had been completed - which she never communicated with him - she had forgotten to call him back with that information. When I called back that same day to get the information she forgot to provide, she spoke with a clearly disgruntled tone to me that I was wrong for calling because she notified him of this.My husband and I were in the same room when these phone calls were made. Until the very last week of service, I was unable to get in contact with anyone who was actually working on the car to update me. During the last half week, I got regular updates with I appreciated. When I finally was able to pick the car up, I was almost charged 750 dollars that should have been waived because the receptionist didn't check the paperwork carefully. The mistake was only caught because I questioned why I would need to pay a 750 dollar deductible and a fellow colleague came up behind her and signaled to her where the waiver was stated on the forms. She said "Oops, I usually highlight that part." That to me, is bigger than just an "oops." The timeline of repairs was absolutely unexplainable. After turning in my car in December, after a week and a half I got a phone call saying I needed to come pick up the car again because they couldn't get the parts in for over a month because of COVID delays. This to me is perfectly understandable and no problem - I get that COVID has caused challenges in lots of different ways. Then two and a half months later the parts finally arrived and I was told all the parts were in - throughout that time there was no update. When I came to once again bring back in my car, it took OVER a month to fix the car to replace a door and some side paneling of the car. I was told "it should be a quick job" originally when I dropped off the car again. I ended up running out of days covered by my rental and was told the car should be done early that next week. It was not. I ended up having to come get the A Autopoint rental. I felt the receptionist was completely dismissive of what an inconvenience it was for me to be in a THIRD rental for this repair. She told me "See! We will have you out the door in no time." The rental itself was in poor condition and dirty feeling. Overall, I felt communication was poor in tone, clarity, and the amount of communication. To be honest, I really don't require much communication, I don't need regular updates but what I do need is some kind of estimate of when I could expect work to be completed and then if that estimate looks like it is not going to be met, I need to be updated in some way. Hertz looked at me like I had four heads when I told them that my repair shop could not give me an estimate of how long the car would take to repair. I also feel that I should not be treated like I am an inconvenience to the staff just. because I am asking these questions. Responses were often abrasive sounding -- a short "we can't give you that answer" Overall, due to the customer service, I would tell anyone to never use this business nor would I ever return myself.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Unable to tell the vehicle has been repaired. Perfect paint match to the original bright blue metallic
Customer Service - 3.5/5.0 -
Communication on status of parts availability could have been better.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
A line on the paint had to be buffed out when I inspected the car at pick up.
Customer Service - 3.0/5.0 -
One of the tabs on my floor mats was missing at pick up. Did not offer to replace.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Completely satisfied and really appreciate the free rental car!
Repair Quality - 4.5/5.0 -
Great job on the collision repair and the added touches! I only gave a 9 because it took a while but I understand that's just a sign of the times...
Customer Service - 4.0/5.0 -
Overall very satisfied. There were a few hiccups with a miscommunication about the availability of a rental car and when my vehicle would be ready...but, all-in-all, a really good experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A Auto Pointe collision was awesome. The process was very easy , the car is repaired beautifully , i would recommend them to my family and friends.! Very satisfied customer.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Have recommended in the past with no regrets
Repair Quality - 5.0/5.0 -
AAuto Point always has done an excellent job on repairing our vehicles!
Customer Service - 5.0/5.0 -
Provided sound repair recommendations and included a loaner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was great, friendly, and informative
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great job as always but it took a long time (a month). Course I can't really blame them considering the times we live in.
Customer Service - 5.0/5.0 -
Always polite and couteous
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They were supposed to touch up small nick with paint and didn’t either time
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great team at A Autopoint Collision. Took a stressful situation and made it feel effortless. Quick fix and amazing work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Leonard went over and above what I was expecting. I appreciate the extra care and attention to details.
Customer Service - 5.0/5.0 -
Everyone is friendly and you get a "family kinda vibe" comfort/experience there.