CARSTAR Hamlin Collision Center

4.9 (1,730reviews)
98%
1527 W Hamlin Rd,  Rochester,  MI  48309
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Shop AssistantSparkles

In operation 14 years.

Carstar Hamlin Collision Center specializes in high-quality collision repairs, excellent customer service, and satisfaction in Rochester, MI. Our location is locally owned and operated and committed to delivering top-notch collision repair services, ensuring a seamless experience to get you back on the road swiftly after a collision. Relax; we will take it from here.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,730)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, clear and proactive communication, and timely repairs. Many highlight the daily text updates as a standout feature, keeping them informed throughout the entire repair process. The quality of repairs is frequently described as flawless, with vehicles returned looking brand new. A recurring pleasant surprise noted by customers is the complimentary interior and exterior detailing, which exceeded expectations. A small number of customers mentioned minor concerns such as paint color mismatches, parts delays, and occasional calibration issues, reflecting opportunities for continued refinement as noted directly in their feedback.
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"... process felt smooth, professional, and stress-free! Communication is top notch! My car came back amazing and fully cleaned inside and out! I would recommend ..." Read more
"... my vehicles to CARSTAR Hamlin for many years, and they consistently do great work. The team is always professional, knowledgeable, and easy to work with. Their attention ..." Read more
"The work was done to absolute perfection. The customer service was amazing—friendly, professional, and attentive. I was updated ..." Read more
"... amazing job communicating every step of the way and our repairs were done quickly and with excellent craftsmanship! They even detailed inside our truck and it looked ..." Read more
"... communication has a level of personal touch to it! The job was done professionally, timely and flawlessly, highly recommend CARSTAR to anyone who wants the ..." Read more
"Everyday sent a text what actions were taking place that day. Unbelievable communication with me. Never ..." Read more
"... and even cleaned the interior as well unexpected. They kept my continually updated on progress. Very helpful." Read more
"Great communication with up front transparency. The best collision experience especially the end ..." Read more
"Excellent communication throughout the process! Really appreciate the text messages."
"... work on my car, the entre process was incredible. Communication was outstanding, got updates daily, quick turnaround time also" Read more

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Repair Quality

Customer Service

Returned Clean

My Experience

All looks good. Thank you!

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They are my new go to for any body repairs

Repair Quality

They did a great job of communicating throughout the entire process. My car looks great

Customer Service

Lydia was amazing

Returned Clean

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Repair Quality

All good

Customer Service

Returned Clean

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100% no brainer!

Repair Quality

Extremely satisfied with the whole process. I really appreciate the constant communication. Thank you for a job well done!

Customer Service

Everyone is friendly, professional, and knowledgeable

Returned Clean

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Repair Quality

Customer Service

Great communication. Friemdly and helpful staff

Returned Clean

My Experience

The service at CARSTAR was excellent. Staff is friendly and helpful. I really liked how they kept me informed of the status of my car. They did an excellent job on the repairs.

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Repair Quality

CarStar did an excellent job repairing my car.

Customer Service

The staff is also very helpful and friendly.

Returned Clean

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My Experience

Exceeded expectations. What more can we say.

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My Experience

Chris, you and your team always do an excellent job! Always kind and very professional! I have never been disappointed in your service. Thank you so much !!!

Likely to Recommend

I always recommend Hamlin collision

Repair Quality

Excellent

Customer Service

Excellent

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My Experience

Very satisfied. Quick and friendly service. Thank you

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Repair Quality

Everyone was very nice and Chris the owner was very straightforward and competent when answering my questions. They also kept me very informed on the stages of repairing my car.

Customer Service

Returned Clean

My Experience

Everyone there was so accommodating and an absolute professional. I am beyond impressed. Thank you for making it all so easy.

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Repair Quality

Great job on the repairs. Communication while the repair was taking place was excellent as well with regular updates. The repairs were completed on time and the staff was very friendly, helpful, and knowledgeable and the vehicle was cleaned prior to releasing it.

Customer Service

Returned Clean

My Experience

Great customer service and job well done.

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Do it!

Repair Quality

CARSTAR took very good care of me this time, and every other time I gave used them. Great price, outstanding service, detailed vehicle. Wow! A+

Customer Service

A+ service. Lydia is a gem

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean