CARSTAR Hamlin Collision Center

4.9 (1,692reviews)
98%
1527 W Hamlin Rd,  Rochester,  MI  48309
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In operation 14 years.

Carstar Hamlin Collision Center specializes in high-quality collision repairs, excellent customer service, and satisfaction in Rochester, MI. Our location is locally owned and operated and committed to delivering top-notch collision repair services, ensuring a seamless experience to get you back on the road swiftly after a collision. Relax; we will take it from here.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,692)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, clear and proactive communication, and timely repairs. Many highlight the daily text updates as a standout feature that kept them informed and confident throughout the repair process. The quality of repairs is frequently described as flawless, with vehicles returned looking brand new. A recurring and pleasant surprise for customers is the complimentary interior and exterior detailing, which many describe as exceeding expectations. A small number of customers noted minor concerns such as paint color mismatches, longer-than-expected completion times, and occasional issues with parts availability or vehicle readiness, as shared directly in their feedback. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... process felt smooth, professional, and stress-free! Communication is top notch! My car came back amazing and fully cleaned inside and out! I would recommend ..." Read more
"... my vehicles to CARSTAR Hamlin for many years, and they consistently do great work. The team is always professional, knowledgeable, and easy to work with. Their attention ..." Read more
"... communication has a level of personal touch to it! The job was done professionally, timely and flawlessly, highly recommend CARSTAR to anyone who wants the ..." Read more
"... amazing job communicating every step of the way and our repairs were done quickly and with excellent craftsmanship! They even detailed inside our truck and it looked ..." Read more
"Amazing communication, amazing work, amazing staff. Would only come back here if needing this type of ..." Read more
"They beat the original completion date by a day!"
"Exact day they said it would be completed."
"A day earlier than expected"
"... was ready to be picked up was greatly appreciated. The only issue was it took way too long to complete ." Read more
"... communication and timely status updates I received. Car was done well within promised timeframe and work looks amazing like it never happened. Couldnt ask for anything ..." Read more
"Everyday sent a text what actions were taking place that day. Unbelievable communication with me. Never seen before"
"... the professionalism was evident at every step. The frequent text updates were especially appreciated—they kept me informed and confident throughout." Read more
"... work on my car, the entre process was incredible. Communication was outstanding, got updates daily, quick turnaround time also" Read more
"I was very satisfied with Carstar! They were on time, kept in communication with each step, the workmanship was great, and I felt the price was reasonable."
"I appreciated the consistent communication throughout the process and the excellent work with completing the project."

My Experience

Likely to Recommend

Repair Quality

Excellent work. Good communication! We were pleased with the quality of the work and pleased with the outcome. They were helpful and friendly!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Super communicative. Get me informed throughout the process

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Out of 1-10 it was a 12. From the beginning to end it was a great experience. Lydia was fantastic with the communication and keeping me in the loop on timing. Everybody involved helped make this an easy stress-free process, being flexible with timing and very accommodating. I will gladly use this location again in the future.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was very satisfied with Carstar! They were on time, kept in communication with each step, the workmanship was great, and I felt the price was reasonable.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The experience was very good, quick and easy, the work was excellent and the staff were very helpful and knowledgeable, I would recommend Carstar for friends who need any car repairs.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work and great service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing communication, amazing work, amazing staff. Would only come back here if needing this type of service. Outstanding

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job, less time than initially expected, thanks for cleaning up my car too!

My Experience

It's great.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience. Good communication,

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service with daily text updates on status of repair. Repair job was excellent and with the detailing they did it looked brand new!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

You did an Awesome job 👏 on my car. It looks beautiful. And the car details are wonderful. You cannot even tell it had damage in the rear. My car is still polished and shining! I would most definitely recommend you to others.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did a great job

My Experience

Great quality work and on-time, as promised. Kept me in the loop the entire time. A more friendly and caring staff would be very hard to find!

Likely to Recommend

Definitely recommend!

Repair Quality

Very friendly and caring staff. We were kept in the loop for the entire repair process and were able to ask any questions along the way with a quick answer. I will definitely come back if I ever have further repair needs. Highly recommended!

Customer Service

Very friendly and caring staff.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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