ABRA - Asheville

4.8 (3,736reviews)
96%
611 Brevard Road,  Asheville,  NC  28806
See Photos
Instant Estimate
Book Appointment
Bot
Shop AssistantSparkles

In operation 13 years.

From a single repair center back in 1984 to hundreds of locations across the country, ABRA has become a leader in the collision repair and auto glass repair industry. It is an unwavering commitment to doing things Right the First Time, On Time® and exceptional customer service that sets ABRA Auto Body & Glass apart. When you choose ABRA for your auto body repair or auto glass repair, you’ll experience a convenient, hassle free process designed to get you quickly and safely back on the road. ABRA takes care of the details including arranging your rental, coordinating insurance work, and keeping you updated along the way. ABRA’s I-CAR certified repair centers are equipped with the latest collision repair technology and staffed by highly trained technicians, so you can be confident your repair has met the most rigid quality and safety standards. And for added peace of mind, every auto body repair comes with a written limited lifetime warranty, valid at an ABRA location across the country.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 9:00 am - 4:00 pm
Tue 9:00 am - 4:00 pm
Wed 9:00 am - 4:00 pm
Thu 9:00 am - 4:00 pm
Fri 9:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Subaru
Tesla
Call
Email

Reviews (3,736)

Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for exceptional service quality, with many noting that their vehicles look brand new after repairs. Communication stands out as a major strength, with customers appreciating regular text and phone updates throughout the repair process. The staff receives high marks for professionalism, friendliness, and going above and beyond expectations. Timeliness is another key positive, with many repairs completed ahead of schedule. Customers frequently mention the thorough cleaning of vehicles upon return and the seamless coordination with insurance companies. While most experiences are overwhelmingly positive, a few customers noted minor issues requiring return visits or communication gaps with insurance coordination.
AI-Generated from reviews written in the last 12 months
Select to learn more
"One of the best experiences I have ever had with a repair shop in my lifetime"
"The vehicle was returned to me in better shape than when I bought it. Not a hint that there had ever been a collision."
"The job these guys did was impeccable, you can't tell the difference from the old part of the car to the new part of the car."
"It's like my car was never damaged!"
"I disliked having to bring it back four times to get it fixed correctly."
"... us an estimated repair time of four to six weeks! Abra repaired it just over one week. Thank you!" Read more
"... very professional. Updated me Tuesday and Thursday. Set the expectation that it would take 8 days to complete, it was ready in 5 days." Read more
"Almost 3 weeks ahead of their estimate"
"... team. And they under promised and over delivered by getting our car repaired several days earlier than expected. Will recommend to others!!" Read more
"... claim, got me into the shop a week after that, and finished my repairs within 3 days! Really appreciate the quickness and thoroughness ..." Read more
"The communication was WELL beyond expectations"
"Abra Asheville is extremely professional and does great work! Extremely good communication!!!"
"I received text communication almost daily through each stage of the repair."
"... but with the level & frequency of communication. The consistent updates via text & email were so helpful." Read more
"Very poor communication Little to no information"

Likely to Recommend

Repair Quality

Very courteous and professional

Customer Service

Very prompt

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very impressed with the effort extended for customer satisfaction and for exceptional and conscientious workmanship. The service and detail departments went above and beyond in professionally repairing/removing damage and replacing parts for a brand-new finish on my Tesla. Extremely pleased with the personal care and attention to detail given by Daniel and the Tesla repair technician for perfection and quality outcome

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent job. Exceeded my expectations.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very satisfied with Abra. Alex did an exceptional job communicating along the way and the work was completed in 1/2 the estimated time. The woman that works at the front desk was also professional and very accommodating.

Likely to Recommend

Repair Quality

Cody did and excellent job and was very informative about the repair . He communicated well and made my interaction almost seamless.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional and friendly service. Excellent communication throughout the process. The repair was completed ahead of schedule. The pickup process was easy and complete. Thanks Ed

My Experience

I’m completely satisfied.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

I always go to Abba for body work. They do the best job in all of Asheville. After they do a repair, you can't ever tell that the car had a ṛepair. You can get body work cheaper but it's never the same. Abba's repair people are like fine artist. So go Abba.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Cody was great keeping me informed of progress and setting realistic expectations.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good communication, met deadlines. Hassle free.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 3,736

Auto body shops nearby

view more shops in: Asheville  |  28806