ABRA - Bismarck

4.9 (3,962reviews)
97%
1901 E. Bismarck Expressway,  Bismarck,  ND  58504
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Shop AssistantSparkles

In operation 31 years.

From a single repair center back in 1984 to hundreds of locations across the country, ABRA has become a leader in the collision repair and auto glass repair industry. It is an unwavering commitment to doing things Right the First Time, On Time® and exceptional customer service that sets ABRA Auto Body & Glass apart. When you choose ABRA for your auto body repair or auto glass repair, you’ll experience a convenient, hassle free process designed to get you quickly and safely back on the road. ABRA takes care of the details including arranging your rental, coordinating insurance work, and keeping you updated along the way. ABRA’s I-CAR certified repair centers are equipped with the latest collision repair technology and staffed by highly trained technicians, so you can be confident your repair has met the most rigid quality and safety standards. And for added peace of mind, every auto body repair comes with a written limited lifetime warranty, valid at an ABRA location across the country.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Rivian Passenger – R1T/R1S
Tesla

Reviews (3,962)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with many highlighting exceptional repair work that left vehicles looking brand new. The team receives high marks for professionalism, friendliness, and going above and beyond expectations. Communication stands out as a key strength, with customers appreciating regular text and call updates throughout the repair process. Timeliness is frequently commended, with numerous customers noting their vehicles were completed ahead of schedule. The complimentary interior and exterior detailing upon vehicle return is repeatedly cited as a delightful surprise. A few customers noted areas for improvement directly from their experiences, including occasional delays in part availability, inconsistent proactive communication when parts arrived, and isolated concerns about vehicle condition upon return. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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"Excellent service from the minute I walked through the door to picking up my vehicle. Very satisfied with the ..." Read more
"... of the progress and treated like we were important.The work was excellent and we are very satisfied." Read more
"Service was quick and beautifully done! Damage looks good as new, you'd never know someone hit me. Grateful for the friendly team and amazing service! ..." Read more
"Excellent paint match and detail with repair to my Camrys front bumper"
"Again. Car came back broken. Service engine light and pre collision not working"
"They were courteous and complete in my repair. It was done when they said it would be done. As far as I can tell, it was done perfectly."
"Everyone was friendly and my car was done ahead of schedule"
"My vehicle was completed on time, exactly as promised."
"Finished 2 days early. No surprises. Looks great inside and out. Ill always go to ABRA and highly recommend ..." Read more
"... I've received, you guys are beyond excellent, I'm shocked at how quickly it got done professionally, I thought I wasn't gonna have my car back for atleast ..." Read more
"... wonderful. Abra took care of everything for us and kept us updated all the way. We didnt have to worry about the back and forth with our insurance company." Read more
"Communication and professionalism was exceptional. I think window replacement is okay, I just got vehicle ..." Read more
"They didn't keep me updated like he said he would."
"Love the text updates"
"Rep was hard to reach and then not very friendly after we were able to connect. Rep was hard to reach. ..." Read more

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Returned Clean

My Experience

Soooo impressed with the customer service. From my initial estimate to inquiry calls to my vehicle pickup today … everyone I spoke to and/or interacted with was more than nice.

My Experience

Fast good work. Looks like new.

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They did a great job. Looks like new! They worked fast but meticulously. Personable and efficient.

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Returned Clean

My Experience

It was a great experience. The customer service was wonderful. There was a lot of communication on the progress which I really appreciated. Overall, a great experience!

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ABRA ruined the grill on my car and will not take responsibility for it.

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They are not willing to take accountability for it.

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My Experience

Your staff has always done great by me. Honestly, if you have an incentive for them, please give it to them. I forgot his name but one that ordered parts is great.

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Returned Clean

My Experience

You have fixed several of my cars and I have always been over the top satisfied. The workmanship and excellence is so appreciated. As I was in the Enterprise Rental returning my rented car, two other woman were using you auto body shop, one on Bismarck and one in Mandan. That told me your name is well known. Working with Travis was a delight. Hats off to you and the team.

Likely to Recommend

Yes, indeed.

Repair Quality

It was a great experience, knowing I would have the best company taking care of my car.

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Returned Clean

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Depends if the correct the rework

Repair Quality

Headlights one dim, one bright. Fog lights one pointed up and one down. AC not working. Was told by Abra reason is the aftermarket parts that insurance company required to use. Contacted insurance company and was told Abra never contacted them about the parts.

Customer Service

Blamed insurance company for poor job.

Returned Clean

My Experience

So very impressed with their professionalism from great customer service to very knowledgeable job experience. Keeping you in the loop as your vehicle is being repaired. So happy with the outcome & letting others know how happy I am with the service I received.

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The service is very professional land the staff friendly

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The staff were all very courteous and kept me informed.

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Best company I have ever worked with! Truly a top notch operation!

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Returned Clean

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Very competitive prices, good service.

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They did great work and the cost was what they quoted.

Customer Service

Even though I could tell that they were very busy, they still took their time to get me a quote, explain the process, and get me booked to bring our car in.

Returned Clean

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