ABRA - Clarksville
In operation 79 years.
From a single repair center back in 1984 to hundreds of locations across the country, ABRA has become a leader in the collision repair and auto glass repair industry. It is an unwavering commitment to doing things Right the First Time, On Time® and exceptional customer service that sets ABRA Auto Body & Glass apart. When you choose ABRA for your auto body repair or auto glass repair, you’ll experience a convenient, hassle free process designed to get you quickly and safely back on the road. ABRA takes care of the details including arranging your rental, coordinating insurance work, and keeping you updated along the way. ABRA’s I-CAR certified repair centers are equipped with the latest collision repair technology and staffed by highly trained technicians, so you can be confident your repair has met the most rigid quality and safety standards. And for added peace of mind, every auto body repair comes with a written limited lifetime warranty, valid at an ABRA location across the country.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 0.5/5.0 -
I went with the KIA dealerships suggestion and I think I should have asked state farm to make the suggestion instead. If I ever need work on our cars again Im more likely to do research and look at different options. I wouldnt tell friends or family to avoid this location, but I wouldn't go out of my way to recommend them. I really didn't like the feeling I had driving away with a few issues unresolved and called next day to have them take an additional look. My opinion might change depending on how they handle the follow up.
Repair Quality - 2.5/5.0 -
It was confusing when picking up, giving me the impression that the bumper was different and thus a different color. Instead of then explaining that portion of the bumper was the original. It now has a tiny bit sticking out, and the hatch wasnt centered even though we pointed to that in the pre inspection. It took a little to get status updates, and in the paperwork I explicitly asked for photos and additional details. I will stop to point out, the staff was incredibly nice, and anyone I talked to was great. So front people 10/10 (ignoring the hiccup of explaining the work done, I blame myself a little for the confusion as well, I should have asked clarifying questions), and then the 5/10 rating because the back end took 5 days to replace a small section of the bumper without addressing the non centered hatch, and didnt take the time to insure the side panel was even with the car.
Customer Service - 5.0/5.0 -
Great staff. Though the explanation could have been better, and my questions clearer as well.
My Experience - 5.0/5.0 -
Lori and the team at ABRA was amazing from beginning to end. The communication and professionalism is wonderful! Every week I received updates on the progress of the vehicle. Lori also went out of her way to meet us on a Saturday when the business was closed, just so we could pick up the vehicle since Friday we weren’t able to due to conflict with our work hours. The car looks great. Highly recommend!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
We have already sent several people to Abra for their vehicle needs
Repair Quality - 5.0/5.0 -
Lori Simpsons professionalism, and keeping me informed on how things were going was much appreciated, the vehicle came back good as new
Customer Service - 5.0/5.0 -
My representative, Lori was great about walking me through the process so I would know what/when to expect things to be done and completed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took a little longer than I anticipated, however at the end of the day, ABRA got my vehicle back when I needed it.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Lori was very helpful and kept me up to date with my vehicle repairs. Also repairs were completed faster than I expected so overall I’d say I was very satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0 -
very nice job like it never happened
Customer Service - 1.0/5.0 -
Communication after I dropped my vehicle off could have been much better. Once my car was in your possession, I felt like I was completely at your mercy when it came to getting updates or knowing when the work would actually be completed. I often felt like I had to chase down information rather than being kept informed. What frustrated me the most was that delays caused by issues within your shop—such as a technician being out sick—ended up costing me money. I understand that unexpected situations happen, but customers shouldn’t be financially penalized for problems that are completely outside of their control. Insurance rental coverage only lasts so long, and when repairs are delayed due to internal staffing issues, the customer is the one left paying out of pocket. There should be contingency plans in place so that one employee being unavailable doesn’t bring work to a halt. If delays on the shop’s end result in additional expenses for the customer, there should also be some form of goodwill or compensation, whether that’s assistance with rental costs, a credit toward the repair, or even a small gesture acknowledging the inconvenience. Instead, it felt like I simply had to absorb the extra costs while waiting for my vehicle. I will say that the customer service during the estimate and intake process was excellent—you definitely know how to make customers feel welcome. Unfortunately, that level of service wasn’t maintained throughout the repair process. Because of my experience, I won’t be returning for future body work, and I wouldn’t feel comfortable recommending your shop to my family or friends. out of generosity I would give this place a 2.5 stars at best.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looked amazing I was very impressed it looked better than when I bought it at the dealership brand new and they even detailed it to Perfection I was very impressed
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I think Lori was amazing and kept me informed every step of the repair. Thank you for the outstanding service.
My Experience - 5.0/5.0 -
Lori is fantastic! Text messages were prompt and relayed all the information I needed. I highly recommend your shop and especially Lori. Thank you for the great service. Pattye Cooper
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Y’all did amazing and I was planning on detailing my car after I got it back however when i picked it up it was already very clean, saved me money and went above and beyond. The professionalism and customer support was amazing as well. 11/10 will recommend
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Abra did an excellent job repairing our car with OEM parts. Every detail was addressed. In addition, Lori kept us very well informed during the repair process. We will definitely recommend Abra to others in need of proper auto body repair. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Service was effective throughout entire process. Lori was great with updates and communication. The body work was well explained and my car looks amazing. Thanks for such professionalism!