ABRA - Dubuque
In operation 68 years, 29 years at this location.
From a single repair center back in 1984 to hundreds of locations across the country, ABRA has become a leader in the collision repair industry. It is an unwavering commitment to doing things Right the First Time, On Time® and exceptional customer service that sets ABRA Auto Body apart. When you choose ABRA for your auto body repair, you’ll experience a convenient, hassle free process designed to get you quickly and safely back on the road. ABRA takes care of the details including arranging your rental, coordinating insurance work, and keeping you updated along the way. ABRA’s I-CAR certified repair centers are equipped with the latest collision repair technology and staffed by highly trained technicians, so you can be confident your repair has met the most rigid quality and safety standards. And for added peace of mind, every auto body repair comes with a written limited lifetime warranty, valid at an ABRA location across the country.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service was exceptional, and all of Abra’s employees that I interacted with were professional and courteous.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
John is the absolute best! So pleased with the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
John is the absolute best.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The final result of repair is excellent, although it took 4 weeks for the repair to be completed. I had to phone and ask rather than being informed as to why the completion date was being extended multiple times.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Rick was amazing! From start to finish, we knew what our status was, our questions were answered, and he handled all communications with the insurance provider. Thank you SO much ABRA & Rick!!
Likely to Recommend - 5.0/5.0 -
All family members
Repair Quality - 4.0/5.0 -
Very satisfied, great service. The repair did take a bit longer than expected but Abra definitely helped us out to provide a replacement car (free of charge!) to bridge the gap in days. All in all good experience. Will definitely come back. Not to forget the repair looks good as new!
Customer Service - 5.0/5.0 -
Nothing to add, good and professional.
Returned Clean
My Experience - 5.0/5.0 -
Actually, I am the owner. Maria Kingsley. But, I am amazed by your work! And the fact that you cleaned my car afterward is awesome. My car is back to beautiful and you can not even tell anything ever happened! And you had it completed in the time you said it would be done. Thank you so much!
My Experience - 5.0/5.0 -
Absolutely great experience. Chad was wonderful. So grateful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
High-quality work. Would recommend. 2nd visit.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair was done nicely but it took 3 weeks which we were not prepared for...
Likely to Recommend - 0.5/5.0 -
I would not recommend this shop based on the excessive delays, consistently poor communication, careless workmanship, and the fact that our forward-collision system no longer works properly. The vehicle was returned in worse condition in some respects, and the shop has not responded to my message about the problem.
Repair Quality - 0.5/5.0 -
We were initially told the repair would take about one week. Between scheduling delays and more than five weeks in the shop, it took nearly eight weeks. Completion estimates were repeatedly inaccurate, and communication from both Abra and AFI was lacking and often delayed. Our insurance rental coverage eventually ran out, leaving us without a vehicle for almost the final three weeks. The bodywork also appears to have been done carelessly. There are now slots ground through the bumper and pry marks where a technician apparently tried to remove it. These were not present before the repair. Although no warning lights were on when the vehicle was returned, the forward-collision system no longer detects vehicles as it did before the accident and repair. Abra billed our insurance more than $6,000 for damage caused by hitting a raccoon and leaving a quarter size hole beneath the bumper, not including the rental expense. I had to call the shop and our insurance company repeatedly just to keep the repair moving. The entire experience was stressful, unreasonably long, and our vehicle is now worse in some respects than when we brought it in.
Customer Service - 0.5/5.0 -
Communication from Abra was inadequate and often delayed. The completion date changed repeatedly, and I frequently had to contact the shop myself for updates. The original one-week estimate became more than five weeks in the shop and nearly eight weeks overall, leaving us without a rental vehicle for almost three weeks. Given the poor communication, repeated delays, visible damage from the repair process, and the forward-collision system no longer working properly, I am extremely dissatisfied with the customer service we received.
Likely to Recommend - 5.0/5.0 -
Will be taking to social media to share our pure satisfaction!!
Repair Quality - 5.0/5.0 -
10!! - ABRA /Chad/Kelly/Josh/Tim = FABULOUS. Following up with a brag letter & will be posting our phenomenal experience all over local DBQ sites! TY!!
Customer Service - 5.0/5.0 -
See first comment
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very satisfied and would recommend, although. Im not certain of their prices as this was a service paid for by insurance
Repair Quality - 5.0/5.0 -
My experience with Abra was very good. Their representatives were friendly and their shuttle service was top notch. The shuttle vehicle was clean and the driver was very friendly. The work was done in a timely manner.
Customer Service - 5.0/5.0 -
Customer service was friendly and professional