Richardson Motors

5.0 (88reviews)
5400 Westside Dr.,  Dubuque,  IA  52003
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Shop AssistantSparkles

In operation 68 years, 7 years at this location.

We have been repairing vehicles for more than 50 years with the last two in our new state of the art facility. Our collision center focuses on customer satisfaction before, during and after the repairs. By successfully placing customer safety, needs and happiness above all else, we pride ourselves on our reputation in the community and the surrounding area. We are proud to be a part of the largest dealership in the tri-state area and the preferred choice for so many of our customers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
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Dodge
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Honda
Hyundai
I-Car
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Kia
Nissan
Ram
Subaru
Tesla

Reviews (88)

My Experience

Hands-down Emily (in Body Shop) made all the difference. Richardson Motors is lucky to have someone like her on their team. Her customer service is incredible. I cannot thank Emily enough for how seamless the process was!

Likely to Recommend

The car looks great and I've noticed nothing other than the tires being low. It's just the communication was almost nonexistent.

Repair Quality

Customer Service

There wasn't communication when there was a delay, the car wasn't fully charged at the time given, and the tires gave me a low pressure warning the next day, which made me wonder about the balancing.

Returned Clean

Likely to Recommend

Repair Quality

I thought a $37.50 charge for miscellaneous seems very excessive. for replacing a couple tie rod ends.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

They did an awesome job on my car. Wonderful customer service.

Customer Service

They were all great.

Returned Clean

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Repair Quality

Very good service and repair.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Repair dept. Does wonderful work. Luckily for me I had great coverage from State Farm. A $3,000 Bill & I paid $100.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Emily was an ABSOLUTELY wonderful person with whom to work! She was cordial, efficient, and a great listener.

Returned Clean

Likely to Recommend

Already have

Repair Quality

Got the car in quick, did a great job on the repair

Customer Service

I needed a quick turn around on the vehicle and this was the only shop in town to help me with that!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

With the need for me to return the truck for clean up I am concerned about what other details were missed

Repair Quality

I had to bring my truck back in to have over spray cleaned off my windows and finger prints cleaned off my door that would not wash off. I also had to clean a white substance off the under side of my hood that was left.

Customer Service

Returned Clean

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Repair Quality

Camera don’t work when work was completed

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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I always tell my friends and family if they need to buy a car to come to Richardson's and purchase the car the salesman and the people are the friendliest that I know of and they're more than willing to take their time and explain things to you about the price and stuff like that

Repair Quality

Great work on my Yukon .

Customer Service

Andy help me and was every information about the work on it and just every nice .

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Everything as planned, and thanks for shuttle service

Customer Service

Returned Clean

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Repair Quality

All good

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean