Richardson Motors

4.4 (97reviews)
83%
5400 Westside Dr.,  Dubuque,  IA  52003
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Shop AssistantSparkles

In operation 68 years, 7 years at this location.

We have been repairing vehicles for more than 50 years with the last two in our new state of the art facility. Our collision center focuses on customer satisfaction before, during and after the repairs. By successfully placing customer safety, needs and happiness above all else, we pride ourselves on our reputation in the community and the surrounding area. We are proud to be a part of the largest dealership in the tri-state area and the preferred choice for so many of our customers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
Subaru
Tesla

Reviews (97)

Likely to Recommend

Not in my nature to recommend.

Repair Quality

Customer Service

Emily is AWESOME!! She has helped us in the past. Very knowledgeable and helpful!

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Very easy to work with & awesome work! Great job & Thank you!

Likely to Recommend

Total dissatisfied. I gave Richardson’s a second chance after the first time I had repairs there and the vehicle had to go back three times. This will be the last

Repair Quality

Car was not done to satisfactory workmanship. Vehicle is still at Richardson’s. Hopefully it’s gets done correctly before I go to pick up next time

Customer Service

Not sure yet.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I cannot say enough praise for all involved in the repair of my vehicle!!! This was my first experience with Richardson Motors and I will most definitely return!!

Customer Service

Emily Weber was truly amazing!!

Returned Clean

Likely to Recommend

Absolutely

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Hands-down Emily (in Body Shop) made all the difference. Richardson Motors is lucky to have someone like her on their team. Her customer service is incredible. I cannot thank Emily enough for how seamless the process was!

Likely to Recommend

The car looks great and I've noticed nothing other than the tires being low. It's just the communication was almost nonexistent.

Repair Quality

Customer Service

There wasn't communication when there was a delay, the car wasn't fully charged at the time given, and the tires gave me a low pressure warning the next day, which made me wonder about the balancing.

Returned Clean

Likely to Recommend

Repair Quality

I thought a $37.50 charge for miscellaneous seems very excessive. for replacing a couple tie rod ends.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

They did an awesome job on my car. Wonderful customer service.

Customer Service

They were all great.

Returned Clean

Likely to Recommend

Repair Quality

Very good service and repair.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Repair dept. Does wonderful work. Luckily for me I had great coverage from State Farm. A $3,000 Bill & I paid $100.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Emily was an ABSOLUTELY wonderful person with whom to work! She was cordial, efficient, and a great listener.

Returned Clean

Likely to Recommend

Already have

Repair Quality

Got the car in quick, did a great job on the repair

Customer Service

I needed a quick turn around on the vehicle and this was the only shop in town to help me with that!

Returned Clean