Riley Subaru Collision Center

4.8 (330reviews)
96%
4455 Dodge Street,  Dubuque,  IA  52003

In operation 51 years, 25 years at this location.

Riley Auto Sales is I-Car certified, so our technicians are trained and up to date on all vehicles. We provide high quality repairs with fast turn around. We also work on all makes and models.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Subaru

Reviews (330)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. The repair work is frequently described as excellent, with perfect paint matching and attention to detail. Communication stands out as a strength, with regular updates and clear explanations throughout the repair process. Timeliness is generally strong, with many vehicles completed ahead of schedule. Customers particularly appreciate the complimentary loaner vehicles and thorough cleaning services. Some areas for improvement mentioned by customers include more proactive communication updates and ensuring all work is completed correctly the first time.
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"Great job and very transparent with everything and quick with the repairs. Thank you!"
"The paint match was perfect and no unexpected fees or billing happened outside of the repair quote. ..." Read more
"They are Fair! Honest! And even gave me a loaner car! I feel like every one in the garage was 1st Class ..." Read more
"Wonderful to have a brand new loaner at no charge ๐Ÿ˜€the detailing was above and beyond my expectations. ..." Read more
"A very nice place to deal with. I would return. More than satified."
"It was ready before."
"It was ready early and shoveled off too"
"It was ready quite a bit sooner than promised"
"Excellent work done right on time"
"It took two weeks more than they initially said it would take."

My Experience

I was surprised to see the interior was cleaned. Now you just need to communicate with service a little better and they with you.

Likely to Recommend

Repair Quality

The repairs themselves were very well done, however there were some marks that were not repaired they said was not caused by the accident that went unrepaired. The unrepaired marks were 100% caused by the accident.

Customer Service

Would be a 10 if the total damage had been repaired.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

So appreciative of my car being delivered to me

Likely to Recommend

Repair Quality

I appreciate the quality customer service and repair work provided by Riley Subaru.

Customer Service

Excellent customer service team -- cordial and timely with updates.

Returned Clean

Likely to Recommend

Repair Quality

Bumps all over the newborn painted pieces and my driver door now chunks when opened.

Customer Service

No updates, never called back until the very end, and had a battery put in without any authorization.

Returned Clean

My Experience

Likely to Recommend

Just like most dealership collision repairs. If going through insursnce, which I did. I was happy. If you're out of pocket. Probably go elsewhere. It is what it is.

Repair Quality

There were a couple of finishing issues. They replaced my washer fluid tank due to front end collision with an animal. However they did not fill it, nor did they connect the hose from tank to sprayer. They also removed and reattached my rear windshield, but there was windshield adhesive on the middle of the windshield that I had to remove. Both these issues weren't a problem for me but I work on my cars a lot more than the average person. I am not sure a less technical person would have been able to fix the washer issue on their own. Other than that, I felt like they worked with me well to fix my car and I am overall satisfied with the service.

Customer Service

Decent communication when reached out to. Could use a little more pre-emptive communication though. They explained the delays and issues well and were good at accomidating me.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everyone there was very nice and easy to work with.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Looks great!!!๐Ÿ˜Š

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Happy with the service

Customer Service

Returned Clean

My Experience

I would never shop anywhere, but Riley SUBARU. While they were fixing my car, they gave me a brand new car to drive. The service was great. Couldnโ€™t be happier..

Likely to Recommend

Repair Quality

Wonderful to have a brand new loaner at no charge ๐Ÿ˜€the detailing was above and beyond my expectations. No other body shop would have gone the extra mile! I give your whole staff at Rileys and A plus, will highly recommend you to everyone!! Thank you for such a pleasant experience ๐Ÿ™

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Very nice place

Repair Quality

A very nice place to deal with. I would return. More than satified.

Customer Service

Very nice people.

Returned Clean

My Experience

Overall, the service was good. However, it would be great if they could provide regular updates on the processes promised to customers.

My Experience