ABRA - Duluth

4.9 (2,795reviews)
98%
109 East Central Entrance,  Duluth,  MN  55811
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Shop AssistantSparkles

In operation 23 years.

From a single repair center back in 1984 to hundreds of locations across the country, ABRA has become a leader in the collision repair and auto glass repair industry. It is an unwavering commitment to doing things Right the First Time, On Time® and exceptional customer service that sets ABRA Auto Body & Glass apart. When you choose ABRA for your auto body repair or auto glass repair, you’ll experience a convenient, hassle free process designed to get you quickly and safely back on the road. ABRA takes care of the details including arranging your rental, coordinating insurance work, and keeping you updated along the way. ABRA’s I-CAR certified repair centers are equipped with the latest collision repair technology and staffed by highly trained technicians, so you can be confident your repair has met the most rigid quality and safety standards. And for added peace of mind, every auto body repair comes with a written limited lifetime warranty, valid at an ABRA location across the country.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,795)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, excellent communication, and timely repairs. Many highlight the exceptional repair work, with vehicles returned looking brand new, and several customers were pleasantly surprised to receive their cars cleaned inside and out. Regular updates via text and phone calls were widely appreciated, keeping customers informed throughout the repair process. Repairs were frequently completed ahead of schedule. A few customers noted delays due to parts availability or insurance approvals, and isolated concerns about incomplete repairs or communication gaps were mentioned directly by customers. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"... vehicle and I had the same excellent service and quality paint job that has lasted for years. I am so happy your company has carried on their ..." Read more
"... friendly, competent and easy to work with. Their care and craftsmanship exceeded my expectations. I will recommend them to others" Read more
"Very professional and courteous service. Good communication throughout the process and thorough ..." Read more
"... pricing, worked seamlessly with insurance company, and went the extra mile to make sure we were happy. Highly recommended." Read more
"... updated on the progress of the repairs and having the work done about 1 week earlier than expected. The staff were courteous and willing to answer my ..." Read more
"... made based on what we were told. Communication and timeliness I would rate a 2 at best and most like would not recommend. We had another vehicle that had significant ..." Read more
"Repairs were completed ahead of schedule, and my car looks great!"
"... fantastic from start to finish. The customer service and communication was always professional, polite, and always consistent and often. I liked that when my vehicle was being ..." Read more
"Amazing job! They even went as far as to clean my car. Communication was top notch. Im extremely happy and grateful. Thank you for a wonderful experience!"
"... Very happy employees. Quick work. Complete work. Great communication. They went above and beyond for me and im extremely grateful for their work! I will ..." Read more
"Communication was awesome. Great customer service especially compared with other comparable businesses. Have been ..." Read more
"Repair quality was good. Service and communication was sub par. Was told it was going to be done on several different occasions and it just kept getting ..." Read more

Likely to Recommend

Repair Quality

Customer Service

My Experience

I appreciated the courtesy, respect and prompt attention to everything from the moment I arrived at Abra until I drove off with my repaired vehicle. Excellent experience

Likely to Recommend

Absolutely will refer to abra

Repair Quality

Excellent service all the way around. Joel was fabulous

Customer Service

Excellent

Returned Clean

My Experience

Excellent customer service, done on time, excellent work done with paint.

Likely to Recommend

Absolutely, I have already recommended them to friends and family.

Repair Quality

All around great team, skill and workmanship.

Customer Service

Everyone that I came in contact with at Abra treated me with the highest respect and compassion.

Returned Clean

My Experience

Excellent communication First class result Grateful for service.

Likely to Recommend

Repair Quality

Customer Service

Excellent quality and communication

Returned Clean

My Experience

Awesome staff and service.

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Repair Quality

Customer Service

My Experience

I was really impressed by how thorough and communicative the ABRA team was during the whole process. I highly recommend ABRA. This is my first experience with body repair and it was outstanding!!

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Communication was awesome. Great customer service especially compared with other comparable businesses. Have been talking you guys up for a week.

My Experience

Each interaction I had with staff at Abra was positive. Joel specifically was great to work with, he was insightful and communicated well with updates on my vehicle! The repairs look great and my car looks brand new. I was more than impressed when I got my car back and it was all cleaned inside and out, that was a bonus!

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Repair Quality

Customer Service

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Repair Quality

It took longer than expected and they ran into some hiccups but they always informed us on what they were doing and they were able to repair the damage ! Vehicle looked and ran great when we got it back!

Customer Service

Sam informed us on everything that was going on and was great about updating us

Returned Clean

Likely to Recommend

They are 100% the best body shop in duluth and I would not bring my car anywhere else

Repair Quality

Friendly staff, great communication, very helpful in finding a rental car when they were sold out all over town, and beautiful repair. I have used them before and would definitely.

Customer Service

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Repair Quality

Customer Service

My Experience

My Experience

Franklin and your front desk staff were personable, kind and answered all of my questions. I was extremely satisfied with the follow up phone calls discussing the progress made on my vehicle. Please thank them again for me, and I would definitely recommend d your business to anyone needing repairs thank you. Lori

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Repair Quality

Customer Service

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Repair Quality

Communication on the repairs and timelines was great. The sensor cover was hanging off, there is a bubble on the paint protector with a small piece of dirt under it and i found some caps to something that were sitting in the windshield wiper area. Overall they did a wonderful job of putting my less than 2 year old truck back together.

Customer Service

They were great in every aspect.

Returned Clean