CARSTAR Hermantown

4.9 (653reviews)
97%
4757 W Arrowhead Road,  Hermantown,  MN  55811
Bot
Shop AssistantSparkles

In operation 39 years.

CARSTAR Hermantown is located in Duluth, MN. In business since 1987, we're your trusted specialists in collision repair, auto painting, and auto glass replacement. Over the years, we have been continuously improving our standards and keeping up with the latest technology so that we can offer our clients only the highest quality work. With our customer-focused professionals, you can also count on receiving personalized attention - from the moment you call until the time you drive your transformed car right out of our garage. Our family-owned shop is proud to serve clients in Duluth, Hermantown, the Northland, and the entire Twin Ports area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
GM Basic
I-Car

Reviews (653)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, excellent communication, and timely repairs. Many highlighted the friendly, knowledgeable, and professional staff who made the repair process smooth and stress-free. Regular text and phone updates were frequently appreciated, keeping customers informed throughout. Repair quality received high marks, with many noting their vehicles looked brand new upon return. Customers were also pleasantly surprised by complimentary interior and exterior cleaning. A few customers noted delays, though most acknowledged these were due to parts availability or external factors, and felt well-informed throughout. One customer mentioned a lack of transparency around repair timelines as an area for improvement, and another noted a scheduling communication issue upon pickup.
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"Car star was great. They did all the work with excellence and speed and I couldnt have asked for anything else."
"... drive again. I highly recommend this body shop. The workmanship is top notch. The staff is great to work with. Great communication throughout the repair. I couldnt ..." Read more
"Fast repairs, great communication, and easy to work with. Great experience. Thank you!"
"Always thorough communication, outstanding service and work."
"Friendly staff and great service. Had a small issue after service call them and was resolved quickly, very happy with ..." Read more
"Texts twice weekly and a telephone call kept me abreast of the work status. I was very pleased with the communications."
"Car Star has exceptional customer service. They have great communication. The work performed was quality work. Happy with ..." Read more
"... workmanship is top notch. The staff is great to work with. Great communication throughout the repair. I couldnt be more pleased with the outcome of choosing this shop for ..." Read more
"While the repairs are very well done, no one would give me an estimate on how long the repairs would take. I was told two weeks, and that eventually ..." Read more
"Excellent communication! A+"

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Great service. The quality of work was great. Iam very impressed.

Customer Service

They were very attentive and polite

Returned Clean

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Repair Quality

entire staff was very helpful and informative. replaced bumper and paint touchup looked really good. Thanks

Customer Service

Grace is a keeper!

Returned Clean

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Very helpful and welcoming

Repair Quality

The truck looks brand new, and came back clean and shinier than ever

Customer Service

The customer service was professional, and answered all my questions in a timely manner while also providing helpful checkins while the truck was being repaired

My Experience

Outstanding service and quality work above and beyond expectations.

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Returned Clean

My Experience

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Returned Clean

My Experience

Every nasty piece of hardened tar is completely gone. The car is vacuumed & washed, & with the exception of a ding on a side mirror, a couple other marks have disappeared. They promptly got me in & in less time than I figured, I was out again. I needed a rental car in the interim & was given a ride to Enterprise. I am completely pleased with my experience with Carstar & will recommend them to anyone else.

Likely to Recommend

I already have recommended Carstar

Repair Quality

I sent a satisfaction report last Friday night, telling you how happy I was with the results, details, cleanliness. It looks great!

Customer Service

Very, very pleased. Ride provided to Enterprise, no waiting. All questions positively answered. Staff upbeat.

Returned Clean

My Experience

Although collision repairs are usually a nightmare experience this event, and dealing with Carstar Hermantown was an absolutely zero drama event. Dustin and Grace were professional, experienced and really cared about me the customer. I would definitely recommend this repair facility to anyone needing body work. Definitely a 10 out of 10 experience

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My Experience

Great communication and smooth process and the repairs are perfect too! Thank you!

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My Experience

Rides just as good as it did before the accident. 10/10. Thank you!

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Great job

Repair Quality

Driving feels great! Thanks so much!

Customer Service

Great communication

Returned Clean

My Experience

Great customer service, repairs done correctly and on time. Would recommend.

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Great work

Customer Service

Returned Clean

My Experience

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Returned Clean

My Experience

Great place for vehicle repairs!

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Repair Quality

Glad they found the problem and could get it fixed.

Customer Service

Grace was very nice and gave us updates

Returned Clean

My Experience

They were very easy to work with and kept me updated on my vehicle.

Likely to Recommend

Repair Quality

They were very easy to work with and kept me updated on my vehicle. Very professional.

Customer Service

Kept me updated on the whole process, very professional.

My Experience

Very much appreciate the text updates every week. Everyone I spoke with was helpful and pleasant.

Likely to Recommend

Repair Quality

Liked the text updates that kept me informed regarding progress. Grace was very friendly & helpful. Very satisfied with the work & prompt assistance with one little issue discovered after I picked up the car.

Customer Service

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