Caliber - Duluth - Central

4.9 (331reviews)
98%
50 W Central Entrance,  Duluth,  MN  55811
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (331)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team receives strong recognition for professional, courteous service and clear, proactive communication through text updates and phone calls. Timeliness is frequently highlighted, with several customers receiving their vehicles ahead of schedule. A standout surprise for many was the complimentary interior and exterior detailing. A few customers noted areas for improvement, including occasional delays, a repair panel alignment issue, a non-functioning brake light, inconsistent communication about repair estimates, and a mix-up with a wrong part - all mentioned directly in customer comments.
AI-Generated from reviews written in the last 12 months
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"Excellent service Caliber collision team! You guys did an outstanding job. I highy admire the workmanship, fit, and finish and my vehicle looks like new again. You guys are ..." Read more
"Thank you for your professionalism, partnership, integrity, excellent communication and nice work! Though we never want to have to call ..." Read more
"Service was amazing. Scheduling was easy. Repair was extremely fast and they even detailed the interior which was a very welcome surprise! Highly reccomend!"
"... collision is the absolute best body shop and the restoration of your vehicle is nothing short of miraculous My vehicle looks like a new! Im beyond grateful for ..." Read more
"Overall, the paint and everything was good. Just the headlights are uneven and not at the right height"
"... was impeccable and the attention to detail superb. Estimated to take 10 days, I was delighted it took only 7 days. Thank you to all the employees, friendly and respectful!" Read more
"... part that could not be seen during the estimate. Still got the job done quicker than expected." Read more
"Was promised AM but it was not ready until close to closing time."
"Week later, but again, turned out well"
"Customer service was awesome! Every few days we received a phone call to let us know the status of the repairs."
"Excellent communication with consistent updates. Great coordination between insurance and rental agency"
"Yes i was so happy with the communication. I didn't have to call and check on the status of my repair at all because they let me know the whole timeline."
"The texts were timely and informative"
"... customer service is top notch. I am grateful for the clear, concise communication and setting of proper expectations and then over delivering!" Read more

Likely to Recommend

Repair Quality

Good follow-through. The work is excellent

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

Excellent work like always

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car was done in a timely manner and was clean inside and out looked like a brand new car. Very much appreciated!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Five stars for the team at Caliber Collision in Duluth! They recently fixed the tailgate on my truck and did a fantastic job. The repair looks flawless, and the service was quick and professional. Highly recommend them if you need bodywork done right!

My Experience

Thank you for a great experiences and timely with repairs. It is greatly appreciated

Likely to Recommend

Repair Quality

Thank you very nice and efficient job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did an excellent job repairing my doors after scraping a pillar

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication throughout the process, and my car looks brand new after completion! Highly recommend this location, they were really great to work with.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks brand new! I had scratches in the front and a deep slash on the tailgate. The work was impeccable and the attention to detail superb. Estimated to take 10 days, I was delighted it took only 7 days. Thank you to all the employees, friendly and respectful!

Likely to Recommend

Repair Quality

Work completed in timely fashion.

Customer Service

Excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was exceptionally helpful, professional and prompt service!!

Likely to Recommend

Repair Quality

Good communication until the very end. Caliber tried to charge me for a pre-pay that they already had. I was also given instructions about caring for paint but after I asked the checkout person looked and said nothing was painted. No problems have appeared with the work itself.

Customer Service

See previous comments.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely recommend and will continue to recommend in the future

Repair Quality

Drop off and pick up have never been easier. Provided excellent communication and knowledge. Took time to explain the process and what to expect. Vehicle came back sparkling from the inside out.

Customer Service

Drop off and pick up have never been easier. Provided excellent communication and knowledge. Took time to explain the process and what to expect. Vehicle came back sparkling from the inside out.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Leah is phenomenal! She walked we through all the steps of my repair, kept me updated frequently & went above and beyond in regards to communication!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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