ABRA - Durango

4.6 (3,806reviews)
92%
1200 Carbon Junction,  Durango,  CO  81301
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Shop AssistantSparkles

In operation 14 years.

From a single repair center back in 1984 to hundreds of locations across the country, ABRA has become a leader in the collision repair and auto glass repair industry. It is an unwavering commitment to doing things Right the First Time, On Time® and exceptional customer service that sets ABRA Auto Body & Glass apart. When you choose ABRA for your auto body repair or auto glass repair, you’ll experience a convenient, hassle free process designed to get you quickly and safely back on the road. ABRA takes care of the details including arranging your rental, coordinating insurance work, and keeping you updated along the way. ABRA’s I-CAR certified repair centers are equipped with the latest collision repair technology and staffed by highly trained technicians, so you can be confident your repair has met the most rigid quality and safety standards. And for added peace of mind, every auto body repair comes with a written limited lifetime warranty, valid at an ABRA location across the country.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (3,806)

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Customer Service

My Experience

You all are personable, professional and communicate openly. You make unfortunate experiences with a car wreck be easier. I appreciate all of your staff as each one is exceptional at what they do.

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Of course

Repair Quality

Very professional members of staff

Customer Service

Very professional members of staff

Returned Clean

My Experience

ABRA always does a great job. If there’s any complaint, ABRA takes way too long. It took three months to get an appointment and get repairs done for a half-marble sized ding. That’s too long. There is no other auto body shop in town, so it’s a captive audience. The he population is growing, and the wait times are getting worse. Why not expand?

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Customer Service

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Quality of repairs appears good but time well tell. Multiple communication problems, long wait for car which caused my family multiple issues, no sincere effort to make things right rather than basic line that you are working on as quickly as possible.

Repair Quality

Repairs took longer than expected- over 30 days. Car had to go back into the shop after painting due to unnoticed frame issue.

Customer Service

Communication was minimal, timelines were not communicated well. Once a problem was discovered, I had to go to the office after asking for a call back for several days.

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Repair Quality

Great service! Super friendly and helpful.

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My Experience

I will be bringing my truck back to have the bed aligned. It is currently off by about half an inch to the left on the frame.

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Repair Quality

Car turned out great. Excellent communication

Customer Service

Great communication

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Repair Quality

Fast service, nice quality and contacted me when part was ready

Customer Service

Nice people.

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My Experience

Tamas was fantastic and followed up with everything in a very professional manner. He gets a 10 rating from me. Dave haug

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Repair Quality

They were very professional and kept me informed of progress with the car.

Customer Service

My Experience

It took a while but my car came back looking great.

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My Experience

No complaints, worked out well. Staff was friendly and very helpful.

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My Experience

Thank you for all your help, updates and professionalism. I’d recommend you to anyone needing body work!! Congratulations on your new space coming along!!

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Repair Quality

Customer Service

After hours I couldn’t leave a message and they didn’t know what extension (240) was being referred to in the automatic message? No messages could be left “extension 240 is not available”

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Likely to Recommend

Repair Quality

I have paint drips on my door from where it was painted and dripped down, and my headlight was not installed properly. No one walked me around my car and told me the work that was completed. At that point is when I would have potentially noticed the work that was done incorrectly.

Customer Service

Returned Clean

My Experience

Tomas was fantastic. Five stars in every way