Morehart Murphy Regional Auto Center
Morehart-Murphy Collision Center has been serving Durango and the surrounding area for more than 40 years. Our goal is to provide the highest quality repairs utilizing the latest proven technologies. We are equipped and trained to perform collision repairs on all makes and models of vehicles and we strive to maintain the best professional relationships with all insurance carriers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 3.5/5.0 -
I did not understand just how long it was going to take to finish. I would have been better able to plan
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
This is the second time I’ve had my truck in for collision repairs. The first time, there was a battery in the truck bed, unrelated to my repairs. Someone at the shop just tossed it in there while the truck sat in the lot for about a month. I didn’t notice until after I’d gotten the truck home, but the battery had leaked acid that got under the bedliner and damaged the paint. Old truck, used for work, so I didn’t make a stink about it. The replaced rear taillight also stopped working about a week after I got the truck back, but it was easier to just order and replace myself than to take back to the shop. This time, hit a deer and the truck went to the shop 8/17. Completion date promised was 9/18. That’s a healthy chunk of time. I didn’t get the truck back until beginning of October. Robin, the service manager was very pleasant and professional when I called, but i had to call.
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0 -
See previous comment in this regard.
Repair Quality - 5.0/5.0 -
Repair looks wonderful.
Customer Service - 3.5/5.0 -
I dropped off my veh on a Thurs am. I was advised that it would remain in your care until Mon pm. As i was staying in Aztec for the weekend, I planned accordingly & obtained a rental vehicle from Thurs to Mon. I then made arrangements to care for my 95 yr old Grandmother fr Fri to Sat so her everyday care team could take a much needed day away. Then on Fri afternoon, i was called & advised that my veh was ready for pick up even though I was originally told to plan on a Mon afternoon pick up. It placed me in a very uncomfortable position as Grandmothers care team had already left town. Also I obtained a rental veh and if I had been advised that my veh would have been ready the day after I dropped it off, I would not have needed to obtain a rental & I would not have been in such a predicament with grandmother. And one other thing, I requested the collision team to also complete a needed oil change since the vehicle was scheduled to be in your care from Thurs to Mon and when they called on Fri & advised that the vehicle was ready for p/u, the oil change had not been completed. So after getting a little upset over the position your team placed me in with grandmother's care the veh was not really ready for p/u at that time. In reality, I did not need to get upset at all, because the oil change had not been completed & my veh would not be ready for p/u until Mon afternoon.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is the third time I have had this car repaired at Morehart Murphy. The results look like new and the prices are incredibly reasonable. I’ll be back for sure!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
Five weeks in shop , no updates on service, or problems
Customer Service - 3.5/5.0 -
Communication with customers on vehicle progress was minimal
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
Body work is superb in my opinion. Took longer than expected but I used my second car so no rental car fees. Communication a bit difficult but always got an answer. Gal checking me out and reviewing payment amount abrupt and a bit surly. The only negative in an otherwise positive experience. Thank you for excellent work! Bev
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I think that they need to have better communication with their customers. Have an update app or something.
Repair Quality - 5.0/5.0 -
The repair of themselves were done very well. I just wish that one section that had been kind of dinged up beforehand that was right there had been able to be replaced. But I understand that it wasn't part of the accident and wasn't part of the repair.
Customer Service - 3.5/5.0 -
Once I got the attention of the customer service people, everything was fine. I just wish that they had started the service sooner so that I wouldn't have had to pay for extra rental. It was kind of a he said she said between the insurance company and the shop.
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Not enough communication during the process. Lots of voicemails but no return calls