ABRA - Durango

4.6 (3,797reviews)
92%
1200 Carbon Junction,  Durango,  CO  81301
Bot
Shop AssistantSparkles

In operation 14 years.

From a single repair center back in 1984 to hundreds of locations across the country, ABRA has become a leader in the collision repair and auto glass repair industry. It is an unwavering commitment to doing things Right the First Time, On Time® and exceptional customer service that sets ABRA Auto Body & Glass apart. When you choose ABRA for your auto body repair or auto glass repair, you’ll experience a convenient, hassle free process designed to get you quickly and safely back on the road. ABRA takes care of the details including arranging your rental, coordinating insurance work, and keeping you updated along the way. ABRA’s I-CAR certified repair centers are equipped with the latest collision repair technology and staffed by highly trained technicians, so you can be confident your repair has met the most rigid quality and safety standards. And for added peace of mind, every auto body repair comes with a written limited lifetime warranty, valid at an ABRA location across the country.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (3,797)

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Tamas and the crew really worked hard to get the Sequoia back to us in time for us to take it on a 4-week road trip. Everyone that we interacted with was pleasant, courteous and professional. They were Great!!!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

See first comment for explanation

Repair Quality

My truck looked amazing! The work they did is phenomenal! How ever I had sandbags in the bed and they are missing. Not that big of a deal. On the third morning I went to the gas station and when I went to leave my truck wouldn’t start. Had zero power. No lights no dashboard nothing. I message you guys and got told even tho I paid you guys for a brand new battery that it sounds like a maintenance issue and you will not honor they work or replacement that I paid you for. Turns out my battery terminals were barely hanging on because you guys didn’t tighten them down. Again not a big deal the batteries g deal after all of this is I went to hit my wipers and water to get a bug off my windshield and the water doesn’t spray out onto my windshield anymore. I’m afraid to call and ask and get told sorry that’s not covered under the $20 k repair we just did for you. That why I left five stars

Customer Service

They kept me up to date but when I asked specific questions I felt like I got a generic answer

Returned Clean

My Experience

Cheyenne was awesome. She notified me let me know what was going on outstanding customer service. The repair of my truck was absolutely awesome. It was nice and clean. It looked better than when I bought it brand new. Thank you

My Experience

They did an amazing job, very happy with the results. Thank you!

My Experience

Excellent work!!!! Well done We took my husband’s truck to Abra, when he hit a deer. Excellent work!!!! The same well done!!!!! We will recommend Abra to others.

Likely to Recommend

Recommend Abra to anyone

Repair Quality

Excellent work, we all ways take our truck and 4 runner to Abra, when we need bodywork done. I recommend Abra very highly!!!!!!

Customer Service

Always helpful and cheerful.

Returned Clean

My Experience

Tamas did an excellent job offering explanations and communicating during the repair process. It was a stress-free and quick repair!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

It was quite obvious that Abra was happing personnel issues. We were scheduled and then rescheduled, but finally brought my vehicle in.

Customer Service

The customer service was great. They kept us informed on the repairs. Abra was not at fault while waiting for parts after a snow storm.

My Experience

Tamas was awesome and very responsive to work with. Thank you!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thank you for the quick and quality repairs

My Experience

Took a lot longer than it should have. I was warned that there was over ninety cars being serviced when I brought my car in for repair, but three months seems excessive. My main concern was my hybrid high voltage battery being degraded by sitting for so long during the winter months of December- February. I was assured by Tomas that the battery was disconnected and would not be effected by sitting for so long. I hope that will be true. At the end of the repair, we were waiting for the bumper and the grill to show up after being ordered. I can understand the parts not showing up on time but, three months seems like a long time for the parts to show up. Tomas and his team were thoughtful and communicative during the process, which I appreciate. It’s a complex problem compounded by too many vehicles in a tight space- I hope Abra can negotiate for more space, keep their techs and workers employed with less stress, and continue to serve the community. So far as I can tell, the work done on my car was completed in good order. I have had it back in my possession for less than 24 hours

Likely to Recommend

Repair Quality

It was very quick and they spoke with me the whole time with updates. showed my kids that there was a kid club and offered snacks and drinks

Customer Service

Returned Clean

Likely to Recommend

Definitely would recommend!

Repair Quality

You all were great and I appreciate that you detailed my vehicle after the repairs. I loved that!!

Customer Service

Everyone was so friendly and helpful.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean