ABRA - Spokane
In operation 9 years, 3 years at this location.
Knudtsen/ABRA Auto Body is a family-owned and operated company that provides the community with full-service auto body collision repair. At Knudtsen ABRA, we strive to be a team and truly value our relationships with each of our customers and the community.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
I found the texts void of content and referring to my car as a live being extremely annoying. We get a flood of information all day long and don't need more that say nothing and just think they are cute. At the same time, I was not informed of a change in scope before it was undertaken. This is improper. I have always had a repair shop call when they found something to be done that was not discussed in the estimate. So, you are presenting as being very communicative and, in fact, are not. After getting the car back, I drove it 4 miles and the engine sounded a bit rough. OK. A few hours later, I started it up and 1) the cruise control light on the dashboard was flashing and I could not get it to turn off, 2) the check engine light was ON, 3) the anti-skid light was on and I could not get it to turn off. None of these were happening prior to the repair, the repair did not involve any electrical work in or around the dashboard, nor any electrical work at all that I know of save maybe disconnecting and reconnecting the fuel level sensor. I am going to have to bring it in again at some inconvenience.
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.0/5.0
Kept me Informed?
No
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was awesome and kept me informed during the while process!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you so much for the short turn-around.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Estimate was raised in cost after initial quote was given
Customer Service - 4.0/5.0 -
Several phone calls during normal bus. Hours sent to "voicemail"
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
Finished in time for my deadline but lied to me about progress several times which was verified by the insurance company
Returned Clean
My Experience - 5.0/5.0 -
Great job, quick turn around also they keep me in the loop the whole way through the process.
My Experience - 5.0/5.0 -
It was fast and efficient. Good work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very pleased
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0 -
we had to take our car back, a second time due to handle falling off, lift gate note securing and gap in rear passenger door