American Way Auto Body
6614 E. Trent Ave,
Spokane,
WA
99212
USA
Complimentary loaner vehicle for customers without rental coverage to drive while your car is being repaired. We clean your vehicle in and out. PPG's Water Base Paint
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
Payment Types
- MasterCard
- Visa
- Cash
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional repair quality, with many noting their vehicles looked brand new or like they came straight from the showroom floor. The team receives high marks for outstanding communication, including proactive text and phone updates throughout the repair process. Timeliness is frequently highlighted, with several customers noting their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond are recurring themes. Customers also appreciate the added touch of vehicles being cleaned and detailed upon return. A small number of customers noted occasional delays, primarily attributed to parts availability or insurance approvals, though these were handled transparently. Overall, the shop earns strong loyalty, with many customers returning repeatedly and enthusiastically recommending the shop to friends and family.
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Service Quality
"... amazing job on repairing the damage to my car. They literally made it look like it came from the showroom floor."
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"... absolutely beautiful! The work that was done made it look like the truck had rolled off the factory floor. Very impressed!"
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"Exceptional work and outstanding craftsmanship. The work exceeded my expectations, and the team provided ..."
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"Amazing amazing amazing work, looks brand new, even with a specialized color"
"... body is the only auto body shop that I will go to. Customer service is impeccable, and the final product has always been pristine!"
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"It was promised by Wednesday, but I got it Tuesday afternoon. I was very happy with that."
"Everyone there was extremely helpful and kind, repairs were done before expected date, and there was great communication on updates. What ..."
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"Excellent work in a short amount of time. They also returned the rental car. Very helpful."
"Done sooner than anticipated. Another 10!"
"Our cars have always been ready on time or early!"
"... the experience was one of the best.I've ever had. The communication was off the chart.So you would never guessing about the cost or the ..."
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"... me peace of mind knowing my car was in good hands. Their communication was clear and timely, and they went above and beyond to make everything ..."
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"Fast and very great communication! Cleaned my car too and it looks amazing with the repairs!"
"... walk in the door until the day you pick up your car. Communication is consistent. I was never left in the dark. I would recommend them to anyone!"
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"Great customer service made it way easier on me and less stressful."
Barbara
(Toyota owner)
reviewed 9/24/26
My Experience - 5.0/5.0 -
The car looks great, I'm very happy with the repair. It took a little longer than expected but was worth the wait. Thank you all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with repair. My car looks like new. Thank you
Customer Service - 5.0/5.0
Returned Clean
Geoffrey
(Hyundai owner)
reviewed 9/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Terina
(GMC owner)
reviewed 9/23/26
My Experience - 5.0/5.0 -
American Way did a FANTASTIC job on repairing my truck!!! Stacey Fox handled everything for me. Super kind and understanding. I felt I could trust them fully. THANK YOU BEYOND!! Terina
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Serena (Susan)
(Subaru owner)
reviewed 9/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Michael
(Ford owner)
reviewed 9/17/26
My Experience - 5.0/5.0 -
We have used American Way Auto Body before. We have found them to be very knowledgeable as well as polite and courteous.
Likely to Recommend - 5.0/5.0 -
We have used American Way before and have always been satisfied.
Repair Quality - 4.5/5.0 -
Good job on our car.
Customer Service - 4.5/5.0 -
The people there are well informed and easy to work with.
Returned Clean
Alison
(Ford owner)
reviewed 9/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Donald
(Subaru owner)
reviewed 9/11/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0
Phillip
(Toyota owner)
reviewed 9/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
David
(Ford owner)
reviewed 9/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Don
(Toyota owner)
reviewed 9/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Minard
(Toyota owner)
reviewed 9/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Janelle
(Toyota owner)
reviewed 9/3/26
My Experience - 5.0/5.0 -
They were honest about the status of my car. They didn’t get frustrated when I would call and check on things.
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Steve
(Toyota owner)
reviewed 9/1/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience
Customer Service - 5.0/5.0
Returned Clean
Heather
(GMC owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Gerald
(Lexus owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Taylor
(Chevrolet owner)
reviewed 8/28/26
Likely to Recommend - 5.0/5.0 -
Would always Recommend!
Repair Quality - 5.0/5.0 -
Very satisfied! Super helpful!
Customer Service - 5.0/5.0 -
The car turned out perfect!
Returned Clean
Dylan
(Dodge owner)
reviewed 8/27/26
My Experience - 5.0/5.0 -
Appreciate Andrew and the team for focusing on getting my truck back to the way it was before it was damaged..
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Brayden
(Chevrolet owner)
reviewed 8/27/26