American Way Auto Body

5.0 (1,756reviews)
100%
6614 E. Trent Ave,  Spokane,  WA  99212

Complimentary loaner vehicle for customers without rental coverage to drive while your car is being repaired. We clean your vehicle in and out. PPG's Water Base Paint

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (1,756)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional repair quality, with many noting their vehicles looked brand new upon return. The staff receives high marks for professionalism, friendliness, and going above and beyond. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is frequently highlighted, with several vehicles completed ahead of schedule. Customers also express pleasant surprise at receiving complimentary car washes. A few customers noted occasional delays due to parts availability or insurance approvals, and one mentioned a gap in proactive updates, but these were generally understood as circumstances beyond the shop s control.
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"American Way Auto Body did an amazing job on repairing the damage to my car. They literally made it look like it came from the ..." Read more
"Exceptional work and outstanding craftsmanship. The work exceeded my expectations, and the team provided ..." Read more
"... I will go to. Customer service is impeccable, and the final product has always been pristine!" Read more
"Amazing amazing amazing work, looks brand new, even with a specialized color"
"My car looks brand new. They were absolutely fabulous, took care of me and didnt over charge. I would 1000% ..." Read more
"It was promised by Wednesday, but I got it Tuesday afternoon. I was very happy with that."
"... would like fixed they were happy to do the job. Very professional quality and faster than we were expecting." Read more
"Everyone there was extremely helpful and kind, repairs were done before expected date, and there was great communication on updates. What ..." Read more
"They did the repairs without delay and I had my car returned in a very reasonable amount of time."
"Ready one day early!"
"Excellent communication!! Really appreciate the texts and even calls when necessary."
"... the experience was one of the best.I've ever had. The communication was off the chart.So you would never guessing about the cost or the ..." Read more
"... the customer service was beyond exceptional. The communication as to the progress on the repairs were readily available. I pray I never have to, but if the circumstances ..." Read more
"... I met there was personable and knowledgeable. The texts they provided to keep me up to date were helpful and appreciated." Read more
"Fast and very great communication! Cleaned my car too and it looks amazing with the repairs!"

My Experience

Final repairs shows pride in workmanship. I will let all of my friends know they should have their cars repaired with you. Stacey went out of his way to be helpful and make the process smooth and efficient. Great dealing with you. Thanks, Todd Herold

Likely to Recommend

I will recommend them to everyone I know!

Repair Quality

Great job. Stacey was fantastic to work with. Everything was explained clearly. Everyone involved went above and beyond expectations. I couldn't be happier.

Customer Service

Super attentive to details. Listened to my concerns about coverage. Showed that they really care about the customer's experience.

Returned Clean

My Experience

Very professional, timely, communicative.

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Repair Quality

They did a nice job. The car looks great. Andrew arranged transportation for me which I appreciated.

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Repair Quality

Fast and very great communication! Cleaned my car too and it looks amazing with the repairs!

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My Experience

Great people to work with!

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Very satisfied

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Great

Repair Quality

Great

Customer Service

Great

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My Experience

Outstanding job as usual. The whole staff is amazing. Stacey went above and beyond to ensure everything was right... thanks everyone!

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Repair Quality

Service and communication were excellent and work done was perfect!!

Customer Service

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Repair Quality

They were great all around. Kept me informed or the progress. They reached out when parts got delayed.

Customer Service

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My Experience

You guys went above and beyond. Truly a great experience and great people to work with. I can't thank you enough! Will definitely keep you guys at the top of my list for any future body work on personal cars or recommendations for friends

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Repair Quality

Customer Service

Stacey Fox was extremely kind and considerate, going the extra mile, going out of his way to help meet our needs. Much gratitude! Thank you!

Returned Clean

My Experience

Having worked with American Way Auto body many times, I truly can tell you they do the most amazing work! Thank You for the beautiful job you did on my Truck! Great Communication, High-Quality workmanship!

My Experience

Stacy Fox is great to work with

My Experience

Service was excellent!

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My Experience

My Experience

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Repair Quality

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Returned Clean