Gerber Collision & Glass - Spokane Valley

4.9 (3,739reviews)
98%
3106 N Argonne Rd,  Spokane Valley,  WA  99212
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Gerber Collision & Glass - Spokane Valley offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,739)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as leaving vehicles looking brand new. The staff is widely recognized for being friendly, professional, and genuinely caring. Communication stands out as a major strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another highlight, as many repairs were completed ahead of schedule, often surprising customers. Customers also value the seamless coordination with rental car companies and the courtesy of returning vehicles clean. A few customers noted areas for improvement, including more consistent communication updates, better inspection of completed work before delivery, and ensuring correct parts are installed on complex vehicles.
AI-Generated from reviews written in the last 12 months
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"... like new again! I am absolutely delighted with their superior craftsmanship and attention to detail." Read more
"... previous comment, but in a nutshell, it was perfect! Paint match was perfect, panels were perfect, and the car drives perfectly, just as if it never ..." Read more
"The repair is perfect! On top of that they cleaned my car inside and out!"
"It was cleaner than when it went into the shop."
"Excellent quality work. Couldn't tell at all where the repairs were done. Also appreciated the extra work to paint the whole ..." Read more
"Repairs were completed days ahead of schedule!"
"The team at Gerber was amazing, finished a week early and out did my expectations. 1010 —Highly wrecked-amended!!! lol"
"I was told a few days repair. I took my car in this morning 0805, @0815... I picked my car up same day, washed, repaired. Blew my mind. ..." Read more
"... their responsibility but took care of it anyway. Repairs were done so quickly that I canceled my car rental. I am a forever a loyal customer. Thank you for your ..." Read more
"... the vehicle off, I showed up, they evaluated it and had it buffed out for me in no time saving me from having to acquire a rental vehicle!" Read more
"... accident never happened. Quality workmanship. Plus they kept me posted on progress daily so I never had to call and ask them." Read more
"The communication was incredible and I felt so taken care of through the whole process!"
"... handled from there, and the TuesdayThursday calls. I loved being in the loop throughout. And let's not forget how amazing the work itself ..." Read more
"Communication was not well. Timeliness was not well as well and communicated very poorly. Left mess in ..." Read more
"... conversation to my last interaction at vehicle pick up, I knew what to expect, what a next step was and who to contact for questions. This experience was wonderfully easy ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Kia looks great! And thank you for the quick turn-around.

Likely to Recommend

Repair Quality

The results were great...thanks!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a great job and even finished sooner than expected!

Likely to Recommend

Repair Quality

Everything went great and they even finished early!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Valerie and Cody were very welcoming, communicated every step of the way. My car looks brand new. Thank you so much.

Likely to Recommend

Repair Quality

Excellent work,Great communication and friendly staff. Cody and Vallary were extremely helpful.They made everything so easy .

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Car looks great! Like new again!

Likely to Recommend

Repair Quality

Customer Service

Excellent Job, great service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Cody was incredibly helpful! I had a pretty challenging situation and he went above and beyond to help me out and answer my questions

Likely to Recommend

Repair Quality

Customer Service

Cody was so incredibly helpful and kind

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They are great, they made the everything simple and quick. My toyota was in and out in two days.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The moment I submitted my claim, Tina the receptionist called me in less than hour to schedule an estimate. From there Cody and his team did a wonderful job. I got my rig the next day as they promised!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated cody being on top of updates on my vehicle, and they even got my vehicle repaired 2 days early! Also Tina is very helpful and gives such welcoming energy! Thank you

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

One thing I absolutely appreciate was the communication 💯 I couldn't believe it when I called to check on my jeep and was told "I was just going to call you, and will call you with updates every Tuesday and Thursday " 😱 You mean I don't have to stress??? And you all lived up to your word! This shop has the BEST communication i have encountered in a long time! (And ive recently dealt with a few different shops ) Keep up the great work

Likely to Recommend

Repair Quality

I absolutely appreciate the communication! Nothing can make or break a situation more than communication or the lack of communication. Much appreciated thank you

Customer Service

Great communication

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you all for the superb customer service. I felt involved with every detail in regards of the fixing of my vehicle. Front reception was always willing to help, the repair people were spot on with detail, customer service and any questions that I would have .

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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