Gerber Collision & Glass - Spokane/Francis Ave.

4.9 (4,803reviews)

98%

(509) 483-4113

1627 E Francis Ave, Spokane, WA 99208

98%

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1627 E Francis Ave
Spokane, WA 99208

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Spokane/Francis Ave.

See Photos

1627 E Francis Ave
Spokane, WA 99208

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Spokane/Francis offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Hyundai

I-Car

Jeep

Kia

Ram

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Website

Reviews (4,803)

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Newest
Rating

4,163 Customers Rated

5 Stars

69.9% Complete

(3358)
4 Stars

10.2% Complete

(488)
3 Stars

2.3% Complete

(111)
2 Stars

1.7% Complete

(80)
1 Star

0.5% Complete

(24)
< 1 Star

2.1% Complete

(102)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with many highlighting flawless repairs, perfect paint matches, and vehicles returned cleaner than expected. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was frequently commended, with numerous vehicles completed ahead of schedule. A few customers noted delays due to parts availability or programming issues, and one mentioned dissatisfaction with a color-match result and difficulty reaching staff for resolution. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.

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Service Quality
Communication

"... could give them a number higher than 10, I would. They took all the stress out of the situation. They were professional, kind, funny and caring!" Read more

"the vehicle looks and drive like it did before the accident!"

"... an accident my dealings with Gerber were superb! The repairs exceeded all of my expectations to include a near perfect paint match. Highly recommended!" Read more

"Awesome company and service. Friendly, professional, helpful and they do excellent work!"

"... vehicles repair. The pick up process was smooth and the staff were extremely friendly. We will definitely return to Gerber collision in the future with our vehicle ..." Read more

"extremely communicative, worked hard to inform us of changes, delays, and the status of repair."

"I received text messages on every step they were doing I liked that"

"I really appreciated the Tuesday and Thursday updates. Everyone was very kind and helpful throughout the ..." Read more

"excellent work and excellent service! i am thankful for the regular updates you sent, too!!"

"... car on the outside. Great job and was done quickly! Customer service and communication was excellent!" Read more

Service Quality
Communication

Service Quality
Communication