Gerber Collision & Glass - Spokane/Francis Ave.

4.8 (4,825reviews)
98%
1627 E Francis Ave,  Spokane,  WA  99208

Gerber Collision & Glass - Spokane/Francis offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (4,825)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professionalism, and attention to detail. Many highlighted the seamless repair process, with vehicles often returned cleaner than expected, including thorough interior and exterior cleaning. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was frequently commended, with numerous repairs completed ahead of schedule. A few customers noted delays due to parts availability or programming issues, and one expressed dissatisfaction with a color match and unresolved follow-up. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to others.
Select to learn more
"... could give them a number higher than 10, I would. They took all the stress out of the situation. They were professional, kind, funny and caring!" Read more
"the vehicle looks and drive like it did before the accident!"
"... an accident my dealings with Gerber were superb! The repairs exceeded all of my expectations to include a near perfect paint match. Highly recommended!" Read more
"Awesome company and service. Friendly, professional, helpful and they do excellent work!"
"Great workmanship, great customer service and completion was ahead of time. We would highly ..." Read more
"They repaired the body damage on my car in a verry timely manner. The car was returned to me nice and clean."
"3 days early"
"The repair seemed to take way too long 31 days my car has been in shop my insurance stopped paying ..." Read more
"... parts due to very bad weather on the west coast. the repair was completed 3 weeks late, but I had no problem with that as is was out of the hand of our ..." Read more
"... experience was above a 10 rating! I was on vacation so having my car fixed fast was extremely important and I am so happy to have had a my car repaired in ..." Read more
"extremely communicative, worked hard to inform us of changes, delays, and the status of repair."
"excellent work and excellent service! i am thankful for the regular updates you sent, too!!"
"Gerber collision was excellent at communicating and providing updates about my vehicles repair. The pick up process was smooth and ..." Read more
"I really appreciated the Tuesday and Thursday updates. Everyone was very kind and helpful throughout the ..." Read more
"... extremely helpful! They got us in in a timely fashion and updated us every step of the way!" Read more

Likely to Recommend

Repair Quality

I always use these guys. Always a great experience. They keep me updated, and get stuff done when they say it will be done. They make the insurance claim filing completely easy and no hassle!

Customer Service

Returned Clean

My Experience

My Experience

Our experiences with Gerber Collision & Glass have always been exceptional and they will continue to be out go-to for auto repair! Thank you to the entire team for such excellent work and service.

My Experience

Best customer service I’ve had in a long time. Explained everything in great detail from beginning to end. Vehicle looks amazing, better than new! Thank you!

Likely to Recommend

Repair Quality

Above the bar in customer service.

Customer Service

Excellent.

Returned Clean

Likely to Recommend

We have used Gerber before and trust them

Repair Quality

Communication was great and they completed the car in the time frame they estimated. Looks great!

Customer Service

Very friendly l. Explained different scenarios of what the repair might entail when dropped off and advised as they went along.

Returned Clean

Likely to Recommend

Repair Quality

Very satisfied. Happy with the work, and with the customer service they provided. Thank you!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Nice people

Likely to Recommend

Repair Quality

My Volvo looks beautiful and Stacy and the manager were super helpful and I appreciate all the hard work they did on the car

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Very pleased with the repair and the office staff

My Experience

The updates and shared info was useful. The damage to my car was far more extensive than I imagined from a " febder bender"!

Likely to Recommend

Repair Quality

Customer Service

Thank you so much..

Likely to Recommend

Repair Quality

The staff is professional friendly and has great communication

Customer Service

They were accommodating and endured that we were well informed every step of the way

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great staff excellent outcome thank you

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Gerber Collision went the distance making this bad experience go so smoothly. I appreciated the friendliness and the transition from dropping my car off and having the rental car right there and ready to go.

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service