Gerber Collision & Glass - Spokane/55th Ave.

4.9 (4,093reviews)
96%
3014 E 55th Ave,  Spokane,  WA  99223
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Gerber Collision & Glass - Spokane/55th offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (4,093)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for professionalism, friendliness, and knowledgeability. Regular text and phone updates throughout the repair process were widely appreciated, keeping customers informed without needing to follow up. Many vehicles were completed ahead of schedule, which delighted customers. A few customers noted areas for improvement directly in their feedback, including occasional delays beyond initial estimates, inconsistent or generic automated text updates, and isolated quality concerns such as alignment issues. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... delivered my vehicle to my home when it was done. The repairs to vehicle exceeded my expectations. I received notices of the progress and it was completed ..." Read more
"Gerber went above and beyond to repair my truck!"
"The repairs were done professionally, completed earlier than the estimate, and both people I interacted with there ..." Read more
"Bumper was not aligned right and when I took it back they had to do it 2 times . Not impressed."
"Our Dodge Charger looks absolutely amazing - totally satisfied"
"They did a wonderful job. It was first thought it would take up to 2 months and they finished in 3 weeks. Great up dates throughout."
"Not even close. It was 3 weeks late"
"Excellent. Hit the bid exactly, and the car was done early - unheard of in all my years of prior repair work. Gerber will get all our business."
"... regular updates and prompt answers to questions. They delivered the car five days early and returned the rental car for us. Weve been really happy with them." Read more
"It seemed like 14 days was long for repair when we were quoted 5-7 days"
"They did a great job on My Car and their communication was outstanding. I would highly recommend."
"... me was great . For someone like me who has anxiety you always were quick in your responses and you took the time to explain in detail what was going on . ..." Read more
"The texts were totally generic. I had to phone the shop to find out what was really happening."
"Appreciated the timely responses throughout the process!"
"The communication between Gerber and us was very useful. Thank you for the frequent updates."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

There is some type of residue on the undamaged part of the car next to the repaired part. We mentioned it when picking up the car. We tried cleaning it of and it is a bit of a mess now.

Customer Service

See previous answer.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were very professional and very courteous. Did a great job.

Likely to Recommend

Repair Quality

They were courageous and professional. Kept me well informed, and did an amazing job. You can’t even tell it has been repaired they matched everything so well.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was incredibly helpful and professional. They provided regular updates and promptly responded to my questions. Great experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Really good communications. Many companies forget that part.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I just received my car. 3 day early (yeah). So far everything looks great and is working great. Mark did a great job keeping me informed with updates!👍👍

Likely to Recommend

Repair Quality

Overall repair looks very good. Mark did a great job updating me as the repair progressed. Thank you Gerber

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They did a wonderful job. It was first thought it would take up to 2 months and they finished in 3 weeks. Great up dates throughout.

Repair Quality

They did a wonderful job. It was first thought it would take up to 2 months and they finished in 3 weeks. Great up dates throughout.

Customer Service

They did a wonderful job. It was first thought it would take up to 2 months and they finished in 3 weeks. Great up dates throughout.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

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