ABRA - St. Cloud
In operation 33 years.
From a single repair center back in 1984 to hundreds of locations across the country, ABRA has become a leader in the collision repair and auto glass repair industry. It is an unwavering commitment to doing things Right the First Time, On Time® and exceptional customer service that sets ABRA Auto Body & Glass apart. When you choose ABRA for your auto body repair or auto glass repair, you’ll experience a convenient, hassle free process designed to get you quickly and safely back on the road. ABRA takes care of the details including arranging your rental, coordinating insurance work, and keeping you updated along the way. ABRA’s I-CAR certified repair centers are equipped with the latest collision repair technology and staffed by highly trained technicians, so you can be confident your repair has met the most rigid quality and safety standards. And for added peace of mind, every auto body repair comes with a written limited lifetime warranty, valid at an ABRA location across the country.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Yes. Car looks pretty good. They also clean my car, the interior was so dirty, and they did a great job, I wasn’t expecting that. Highly recommended. Eric handled everything pretty smooth, as well as Paula she greeted me. Like I was part of Abra.
My Experience - 5.0/5.0 -
They are very courteous and explained everything done to my vehicle. Very professional!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Such great work!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent and quick work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Truck looks brand new again. Great job everyone. Very professional easy to work with and they got the job done ahead of schedule. I would definitely recommend your shop for repairs. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very good job that your team did, it’s look awesome and really nice. Thank you for the smooth transition of dropping off the car and picking up the rental.
My Experience - 5.0/5.0 -
N/A thank you for keeping me informed
Likely to Recommend - 5.0/5.0 -
Love the place
Repair Quality - 5.0/5.0 -
Always kept me informed
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service and fast repair. They explained everything clearly and my car runs perfectly now. Highly recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Finished earlier than expected and looks like new. I was pleased that you helped set up transportation for rental.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Lonny and the women at the front desk were all super helpful and kept me informed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was perfect
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was the best experience ever. On top of letting me no the progress of my vehicle. It was scheduled to be done on a Monday they had it done on Friday. Everything was perfect
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was happy with the final product and workmanship, but I was not happy with the scheduling. I should not need to leave my vehicle for three days to have a grille replaced. There was no body damage, no paint work, and no mechanical issues, just a broken tine on the grille from a bird strike. The estimate was for 4.5 hours of labor. This should have been scheduled as a same-day repair and pickup. Three days is excessive.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
I was very happy with the result and the cleanliness of the vehicle when it was returned to me. Your scheduling of services leaves a lot to be desired.,
Customer Service - 3.0/5.0 -
I brought my car in for a grille replacement. There was no body damage, paint work, or mechanical issue involved. I had a scheduled 9:00 AM drop-off on Wednesday, and my expectation was that this would be a same-day job, as the estimate listed 4.5 hours of labor. At no point prior to drop-off was I informed that this would be a multi-day repair. I expressed my dissatisfaction with the timing at drop-off when I learned it could be more than same day, but there was no effort to discuss, explain or change the situation. Based on that interaction, I assumed the repair would likely extend overnight and made alternate plans to drive my cargo van. I received no communication on Thursday. Then on Friday morning, I was notified that the repair had just begun and that my vehicle might not be ready for up to 11 days? Later that afternoon, I called to check on the status and was told I would receive a call back. Around 3:30 PM, I received a text stating the vehicle was complete and ready for pickup. At pickup, I was told that nothing less than a 10-star review was acceptable. I explained that I would gladly give a 10 for the quality of the work, but not for the scheduling or communication. My concern was not the quantity of communication, but the absence of any acknowledgment of the inconvenience or attempt to understand my concerns. There appeared to be no effort to engage in a meaningful discussion or offer any explanation that would justify having a vehicle for three days to complete 4.5 hours of work. I made it clear at both drop-off and pickup that I was concerned about the timeline, yet there was no meaningful attempt to provide context, address the impact, or discuss possible alternatives. For context, I am located very close to ABRA Auto Body & Glass and could have dropped the vehicle off with minimal notice if needed. I would also say your employees were very kind and polite (I want to emphasize that, this is not a grudge against them), just not trained on how to meaningfully dialogue and find common ground. Did anything happen with my car before Friday AM? Could it have been more efficient for me if I was able to drop off on Friday? Bottom line: excellent workmanship, but an absence of customer empathy in the scheduling for repair process.