Al Packer East Collision Center
In operation 56 years.
Al Packer Ford / Lincoln is a family oriented business in existence for generations with multiple locations. The Military Trail location which is the Allstate GHRN shop was opened in 1972. Our entire dealership is built on the premise of having outstanding customer service along with a high quality repair. We are expanding our horizons in the future to become an aluminum repair facility. This, along with our highly skilled staff and modern equipment will ensure a quality repair for any customer.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Reviews (29)
- Sort By:
- Newest
Likely to Recommend - 4.0/5.0 -
I think there are other collision companies that would do equal work but communicate more
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Communication could have been better
My Experience - 5.0/5.0 -
Crag did a wonderful job and I appreciate all that he did. He is wonderful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Left paint on my passenger window. The fender and mirror look fantastic.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
My headlight is still broken and paint is on my window.
Customer Service - 4.5/5.0
My Experience - 0.0/5.0
Likely to Recommend - 5.0/5.0 -
waiting for parts was the problem not the repair
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
no loaner car offered had to rent car for 23 days
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
There are at least three spots where dust embedded in the paint during the painting process, which left an orange peel surface. It does not have the same quality as the rest of the vehicle.
Customer Service - 2.5/5.0 -
It took a long time to get an appointment to bring the car in and several days to work on a small repair.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Gary and Craig were excellent on ALL LEVELS! I received my car quicker than I expected. I will definitely recommend them 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was PERFECT and the work was completed before I expected it. I will RECOMMEND your company to others. Thanks for an outstanding job. 🌟🌟🌟
Customer Service - 5.0/5.0 -
Perfect
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Everything was great. Craig in the Body Shop was very good with communication!
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Communication from the assorted reps was horrible… The wait for the parts was unacceptable…, Had to call a Ford Corporate Customer Rep to get any satisfaction……
Likely to Recommend - 0.5/5.0 -
I like to keep my friends
Repair Quality - 4.0/5.0 -
Very difficult to communicate with…
Customer Service - 0.5/5.0 -
None at all
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Rob and Gary did an excellant job. GARY Wiles is a superior manager best in the business
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The body shop did great work . Rob & Gary are the best
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
I know some kinks are being worked out. For that reason I am hesitant to recommend now. The work quality is excellent but at a cost of rental and time.
Repair Quality - 5.0/5.0 -
The repair is flawless. The paint color matches perfectly and you cannot tell there was any damage
Customer Service - 4.0/5.0 -
there were a couple of bumps along the way. However, my concerns were heard and addressed.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent job. Looks brand new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job, and done in an expedient time frame