Al Packer
In operation 52 years.
Al Packer Ford Collision Center is a family owned auto repair business that has been serving the community for over 50 years. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners per their request. We carry a limited Lifetime Warranty with every repair. We repair all makes and models and work with ALL Insurance companies. We now hold a FORD certification for Aluminum repairs and are part of the FORD Certified Collision Network.
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very happy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was friendly and ensured I was informed of what was going on with my repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I use to bring my Ford Explorer to this shop for everything and never had a problem. That was the reason why i recommended Al Packer over Toyota but the quality of service has fallen since then. I cant recommned this shop to anyone.
Repair Quality - 2.5/5.0 -
My vehicle was taken to this shop for repairs that happen while it was stolen. The vehicle had damage to the passenger rear quarter panel and the theives trashed the inside and ashes partially filled the cup holders and spread throughout the vehicle. My initial conversation with Dave I explained that wanted a "thorough" cleaning and did not want any reminders of the internal smell and hygiene of the vehicle. During this conversation I was assured that they would take care of that and the external damages and it would good as new. When I picked up the car it was at night so everything looked good but, I was rushing cause it was cloose to COB. In the morning I noticed the cupholder still had ashe residue
Customer Service - 2.0/5.0 -
Initial greetings and communication was good up until I pointed out the ashes, difference in right side compared to the left, and the scratch on the rim. They requested for me to stop by the shop where i pointed it out but nothing was done and I was told he would forward it to his supervisor and I needed to contact my insurance agency. I thought this trip was a waist of my time. Since then I havent heard from anyone concerning the partial detailing, rear quarter panel that is slight rounded compared to the left, and the scratched rim. He gave me the impression that he thinks Im over reacting and said the ashes could have been from coffee. Well coffee is a liquid and ashes are a completly different color and smell. I dont think he looked at the car prior to the detailing because if he did he would have never made that assumption because both cup holder were half filled with cigar flickings. If you pay for a service you should walk away feeling happy and I am not and nothing has been done. This going back and forth is a strain because I have to leave my job to drive all the way over their I wish they conducted a thorough inspection before telling me to pick up the car. If the metal process couldnt match the opposite side they should have replaced the damaged section, the scratch on the rim was marked as prior damage w/o confirmation with me the customer, and the ashes was obvious.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Dave was outstanding. He kept me updated on the progress of my car throughout the repair