AL Piemonte Lincoln

My Experience - 5.0/5.0 -

Thank you for taking good care of my car. I appreciate you.

Likely to Recommend - 5.0/5.0 -

Quality work. Great staff

Repair Quality - 5.0/5.0 -

Looked like new

Customer Service - 5.0/5.0 -

Very promp and polite

My Experience - 5.0/5.0 -

Awesome job. Would highly recommend Alex Karras. I am very particular about my car. When someone hit it in the parking lot barely a momth after purchase I was very upset and concerned about the repairs. Never know it was damaged. Thanks

Likely to Recommend - 5.0/5.0 -

highly recommend

Repair Quality - 5.0/5.0 -

Great job, would highly recommend

Customer Service - 5.0/5.0 -

no drama, got the job done

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

I need to bring it back when the pandemic is over. There is a part of the black plastic that is missing in the front. I can send a picture. The BRAKE light keeps coming on even on empty streets. Think it may be streets with reflectors. Not sure if missing piece on front is result of this. Also I cannot get controls to passenger door to work to put down window etc. everything worked fine before the accident. Not sure if it’s a simple reset or if it is something else. Thank you. Nothing urgent but some concerns I’ve noticed when we’ve had to be out recently.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The Alex Body shop did an excellent repair of the bumper of my Acura TL. I will recommend your work to others. Thank you, Walt for having it happen. Great job!

Likely to Recommend - 5.0/5.0 -

Very courteous and efficiently repair my car in a professionally manner while caring of my customer needs.It was a pleasure, thank you

Repair Quality - 5.0/5.0 -

Business with Alex Lincoln Body Department was very professional and an excelkent repairar of my Acura bumper damage. Thank you for your derailed work.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Courteous professional folks

My Experience - 5.0/5.0 -

Just want to say thank you for a great job on my car and i would make sure to recommend it to anyone else that need there car repair.

Likely to Recommend - 5.0/5.0 -

Yes they were very friendly and very nice

Repair Quality - 5.0/5.0 -

Thank you for the great job on my car repairs

Customer Service - 5.0/5.0 -

Thanks for the great service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

The documentation I recieved from your collision shop stated that the Geico adjuster visually inspected the Finish of my car for " All visible parts properly aligned and secure". That is not the case I would request that someone else who has my interest in mind look at my car next time. Because it's coming back to be corrected.

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Job was well done. Lets just say that first. I thought the comunication was off this time. Text message on Tuesday says that car is on track for completion date. Thursday we are now delayed till Tuesday. Call a person! You gave me a free rental and that was great, I truely appreciated it. Tuesday comes around and nothing, no email, no call NOTHING! I finally caved in and called on Wednesday around noon and was told should be done by mid afternoon. Call came in at 4:20 PM. Thank goodness we were able to get there in time or itwould have been another day till I got my car back. Also, strange to me, last time my daughter's car was fixed, everything was on track. Time done was even sooner, which was awesome! As far as I know the quote was on target also. This time, new advisor, the quote was wrong and time was off. I was never notified that the quote was going to be adjusted. I didn't know if, since it went through insurance, you contacted them and got approval, orif no approval was given. Had we been paying out of pocket, would we have been given the call or not? Would we just arrive there and be told the cost is now $500 more? Please explain this practice and how it hasn't bitten someone hard in the past.

Likely to Recommend - 5.0/5.0 -

Despite the fact that I had to return to get it repair, I was happy that the shop did everything they could to rectify their mistake. When I returned to give them a second chance to repair, they got me a rental car for the day; it was a little bit inconvenience for me. Overall, still a job well done. The honest and polite staffs made a big difference and I would strongly recommend everyone to come here.

Repair Quality - 5.0/5.0 -

It was an 8 but the shop rectified the mistake; and I am happy after giving your shop another chance to fix it.

Customer Service - 5.0/5.0 -

They went out of their way to make sure they fixed their mistake. Everyone was very polite and pleasant.

My Experience - 5.0/5.0 -

Nice finish on the car.

My Experience - 5.0/5.0 -

They opened the repair shop on Saturday when it is normally closed to enable me to pick up the car and close out the paperwork.. They did excellent work on the car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work

Customer Service - 5.0/5.0 -

Opened on Saturday so I could pick car up

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0