Alan Byer Collision Center
Alan Byer Collision Center is a well managed high quality repairer. We focus on pre-loss repair work. Our facility is clean and is an easy to reach location. Our shop prides itself in customer communication and transparency. Alan Byer Collision has twenty plus happy insurance partners.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Reviews (212)
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- Newest
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The back of the car and the front of the car was repaired. My car was damaged under their care and they failed to notify me. They didn't fix the driver window where the guard was cracked. It was supposed to be fixed and it wasn't. The passenger side of the car was already damaged but not to the extent that it is since I received the car from them I have pictures that damage occurred while in the care of the garage. I am upset but can't afford to go back and forth with them due to health and the fact that I can't be without my auto. There damage that I saw on the driver side is noticeable. I believe that my car was driven into and out of a tight space by someone and that is how the damage was done.
Customer Service - 3.5/5.0 -
The initial contact was very nice they were understanding of the complications that developed and were flexible with my schedule and assisted in the rescheduling. The second contact was negative the female who stepped in place of the first representative was initially rude and was caught in a lie because she failed to do the necessary research about my case and stated that the insurance company hadn't sent money for the repair. I contacted liberty mutual who verified that money had been sent just as I had said. The last representatives that I dealt with we're pleasant. I have additional issues with the work that was and wasn't completed. I'm upset and shocked with them because I have utilized them previously and had been satisfied this time I am dissatisfied througly and refuse to go back again. I'm just out of luck with them this time and refuse to go back again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly
Customer Service - 5.0/5.0 -
Communicated often and responded quickly
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
The overall results were good however, what I went through for that to happen was very unpleasant. I had additional work done to mt car and given a date all the work would be done. However, I received my car 2 weeks past the projected date. When I went to pick the. Car up, all the work wasn’t completed and Chris the guy we were working with just walked away when I asked why the work wasn’t done. He never spoke to me again, other staff members did. Chris was extremely unprofessional.
Customer Service - 4.5/5.0 -
I am satisfied with the results but wouldn’t want anyone else to go through what I did. I want to give high praise to the guy that worked on my car. The night I couldn’t take my car home because all the painting wasn’t done correctly, he saw I was upset and came and talked to me and also was there when I picked up my car. I would rate my satisfaction with him a 15. The office manager, did a good job smoothing over the situation.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have already recommended Alan Byer to several people for collision repair. My first experience with them was approx 10 years ago and was very satisfied.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Repair took slightly longer than projected.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Would like to hear more on the status of the repair
Likely to Recommend - 3.0/5.0
Repair Quality - 0.5/5.0 -
Copart lost my front license plate and doesn’t really seem to care? I’m not sure who to talk to about it
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
The work looks good. The ladies at the desk and my estimator were good. I didn't like the attitudes of two other fellows with whom I had glancing contact. I found them dismissive.
Repair Quality - 5.0/5.0 -
This weekend was the first time I saw the car clean & in the sun. It appears AB replicated the flaked metallic paint job very nicely.
Customer Service - 4.5/5.0 -
See last question.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The staff at Alan Byer are great! However I'm still experiencing an issue with one of my tires and/or tire pressure gauge. Will be bringing it back to be looked at again.