Alioto's Garage - Folsom

4.9 (9,293reviews)
98%
1835 Folsom Street,  San Francisco,  CA  94103
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Shop AssistantSparkles

In operation 87 years.

Alioto’s Garage has been family-owned and operated since 1939, proudly serving San Francisco and the greater Bay Area as a third-generation auto body repair group. With more manufacturer-certified collision centers than any other provider in the region, our factory-trained technicians ensure every repair is completed to exact manufacturer specifications—done right the first time. Our various locations are certified by leading automotive brands including BMW/MINI, Honda/Acura, Ford, Lucid, Mercedes-Benz, Porsche, Rivian, Tesla, and Toyota. Using advanced tools, equipment, and repair techniques, we restore vehicles to their pre-accident condition while delivering an exceptional customer experience from start to finish.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Honda
I-Car
MINI
Scion
Tesla
Toyota

Reviews (9,293)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new upon return. The text-based update system received widespread acclaim for keeping customers informed throughout the repair process. Timeliness was frequently highlighted, with numerous customers receiving their vehicles earlier than expected. The complimentary interior and exterior detailing was a recurring pleasant surprise. Seamless coordination with insurance companies and rental car services was also widely appreciated. A few customers noted areas for improvement directly from their feedback, including occasional communication gaps, longer-than-expected repair timelines, and isolated quality concerns on specific repairs.
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"... stood out to me was their attention to detail and commitment to quality. The work was done efficiently, yet without cutting corners, and the results were ..." Read more
"... front body work repair and came out 7 years younger. The work was exceptional, the team kept me aware of each progress step during the repair, and the ..." Read more
"The repair was beautiful- perfect blend, and to my eye, I can not discern any vestige of the damage"
"Wonderful job by the Aliotos team in restoring my car to a pristine condition"
"... and paying my bill, the car was brought around, and the repair had not been completed satisfactory. Front quarter panel was bent. Air dampener below ..." Read more
"This right here impressed me the most, the communication and step by step texts letting me know what's going on."
"Great communication, advisor kept me updated along the way, from first day checking in to parts order and finishing"
"Communication was superb, quality of the work is fantastic, and the car being cleaned and detailed was the cherry ..." Read more
"They were great communicating every step & phase of the repair. There were no insurance surprises. clean well run ..." Read more
"Work performed is always good but support and communications continues to be an issue. This was my last attempt…"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Professional, courteous and efficient. Appreciated the text updates and ability to communicate that way during the repair.

My Experience

Overall great experience. Good communication, good work and quick turnaround.

My Experience

Repair made the car look new again. Thanks for the detail prior to pick up!

Likely to Recommend

Repair Quality

So glad I came to this shop for repair

Customer Service

Returned Clean

Likely to Recommend

Customer service was on hit

Repair Quality

I believe your shop did an awesome job on my car. I love it. I love the way it looks. I believe you did a little extra because they put a brand new front screen over the headlight and that was a little extra. I do want to say the night I got my car back I was driving it, and the lights came on by their self. I thought I had hit the light switch, but I didn’t when I got to my destination and came out of the store. I started my car and looked around. It turned the lights on, turned the lights off. It only happened once, but the lights came on by their self. I still believe you did an awesome job. Thank you.

Customer Service

I believe you did an awesome job on my car, but I do wanna say the lights came on by their self the day you gave me back my car it only happened once to believe you did an awesome job. Thank you.

Returned Clean

Likely to Recommend

I would totally recommend your facility

Repair Quality

Absolutely amazing repairs

Customer Service

We had two Kemper claims and Karen Ruiz took excellent care of us. Very happy with the consistency of communication.

Returned Clean

My Experience

Excellent communication re updates and stayed committed to the timeline re work completion. Great workmanship and detailing-car looks brand new!

My Experience

Amazing service! So convenient that I could pick up and drop off my rental car there too. And thank you for cleaning my car and charging it! So thoughtful.

My Experience

My car repair exceeds my expectation. I particularly appreciate Ken for all his patience and thorough service.

Likely to Recommend

Already have, and will continue to come back myself if I ever need any other repairs.

Repair Quality

My car came back pristine. They even took care of a small adjacent but unrelated scratch, free of charge. Excellent quality work, booking was basically immediate, and repairs took only a couple days. If you're a Tesla owner, don't think Tesla service is your only/best option.

Customer Service

Customer service was great. Everyone was friendly and professional.

Returned Clean

Likely to Recommend

Repair Quality

I’m So Very very Happy 😊 You make my vehicle Thank you so much Entire Team

Customer Service

You make my vehicle Good 😊 I’m so very Happy . Thank you so much Entire Team

Returned Clean

My Experience

Good

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great service and communication from the service advisor. Repair was quick and completed in less than a week!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Absolutely a top recommendation. As I told the intake person when I first visited, you were the #1 shop in San Francisco recommended by my State Farm interface. Let me know how I can get the message to State Farm that you are #1+

Repair Quality

Arranging for dropping of the car was easy and conveneint in terms of timing. Work was done quickly. I was kept informed of all significant progress. The body work looks great. Simply stated a super professional organization.

Customer Service

I was particularly impressed by Mike who kept me up to date on what was happening with the car. Just the complete other end of the spectrum from shops where you have to call every few days to find out what's happening.

Returned Clean

My Experience

DID GREAT JOB

My Experience

Love the team! The car is always beautiful, and the support staff is top notch! We adore Karina in the front office, she is a gem!

My Experience

Kept me informed. Nico is super helpful and friendly . The car looks great inside and out. Thank you!