Alioto's Auto Body - Mill Valley

5.0 (473reviews)
100%
18 La Goma Street,  Mill Valley,  CA  94941
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Shop AssistantSparkles

In operation 87 years.

Alioto's Garage is now Alioto's Auto Body. Same family-owned company, same locations, same commitment to quality collision repair. Alioto’s has been family-owned and operated since 1939, proudly serving San Francisco and the greater Bay Area as a third-generation auto body repair group. With more manufacturer-certified collision centers than any other provider in the region, our factory-trained technicians ensure every repair is completed to exact manufacturer specifications—done right the first time. Our various locations are certified by leading automotive brands including BMW/MINI, Honda/Acura, Ford, Lucid, Mercedes-Benz, Porsche, Rivian, Tesla, and Toyota. Using advanced tools, equipment, and repair techniques, we restore vehicles to their pre-accident condition while delivering an exceptional customer experience from start to finish.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (473)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, professional staff, and outstanding communication throughout the repair process. Many highlight the frequent and proactive updates via texts and calls, which kept them well-informed at every stage. Repair quality is frequently described as excellent, with cars returned looking brand new, and several customers noted their vehicles were completed ahead of schedule. The friendly, courteous, and professional atmosphere is a recurring theme, with many customers expressing they would return and recommend the shop. A few customers noted occasional delays due to unexpected parts or staffing issues, though these were generally communicated clearly and handled professionally. Minor concerns around interior cleanliness, part fitment, and credit card surcharges were mentioned by a small number of customers.
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"... staff prioritized my time, not the company's profit; customer service was amazing and I received all the communication a car owner could hope for. I'm always treated like ..." Read more
"Every step of the way I was updated. Replacement parts were thoroughly inspected and only perfect ones were accepted"
"Service, workmanship and efficiency as well as kindness was excellent! I very much appreciate all their help with my car!"
"A little misalignment of the bumper… they took it in immediately and had it fixed to my satisfaction in less than an hour. Incredible service"
"Inside of car was left dirty."
"Excellent updates and the car was ready even earlier than they had estimated"
"Very easy to work with, communicated frequently and finished the work in less time than expected. Car looks like new!"
"It was not ready on expected date, but it was well communicated that it would be delayed. Happy with service and communication."
"Was told 4-5 days. It took two weeks."
"... It was a bad situation because I needed my car and after having been in the shop for 2 weeks, this was a major inconvenience." Read more
"Communication was excellent during the repair. They kept me informed throughout the entire process. They told ..." Read more
"Outstanding service! Great communication at every stage of the process, and completed exactly when predicted."
"Excellent communication threw out the repair"
"Excellent service and very communicative. They kept me up to date on the status and timing of my repairs. This is great information to have for planning purposes. ..." Read more
"Great communication and reponsivness. Very efficient and clear every step of the way"

My Experience

Great communication, friendly staff. Very satisfied customer.

My Experience

I have never had such an excellent experience with an auto repair Group than Alioto’s. The frequent updates on the progress of the work and the helpfulness of Nick in explaining the entire process was greatly appreciated

Likely to Recommend

Repair Quality

The puddle light on the drivers side mirror is a tad weaker than the original when compared to the other side. There has been an issue or 2 otherwise -- new issues that have cropped up, namely tailgate issues never before seen , though I can't say with 100% certainty that this was a product of their work. I also find the new mirror slower to auto dim than the previous one. I really don't think it's OEM, but it was a very specific feature laden mirror. I'm not sure another shop would have been able to locate a true OEM mirror with matching functionality. I don't know with total certainty that it isn't ORM, just that its function isn't identical

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My Experience

Very thankful for all of you guys and thank you to William who is always efficient, responsive, and on it! Could not be happier with the service received, thanks again

My Experience

Alioto’s kept me informed on every step of my car repairs, I was had no problems wondering when my car would be available for pick up… they had a good communication set up with enterprise car rental service for pick up and drop off from start to finish of car repairs! the entire process was stress free! When picking up my vehicle I was at first confused ( I had to look at the license plate to make sure I walked to the correct vehicle!) It looked sooooo good!! Outside of the car as well as the inside!!!!! (My car was being serviced for exterior damage…. The interior damage inside was damage due to grandchildren stickers and snack’s… I Kidd you not.. no evidence of kids ever being in the vehicle! Except for the car seat I had to put in there at pick up!) I’m sooo happy with the service aliototo’s provided.❤️

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Returned Clean

My Experience

I have been to the shop before and was happy to hear my insurance company sent me there again. Knowledgeable team members, on time work delivery. Will recommend the shop to all of my friends

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Customer Service

Great people, great service. Thanks, VS

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So well organized and technologically enabled

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On top of every detail

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Job well done.

Repair Quality

Customer Service

I believe Nick checked me in, not a very friendly exchange, maybe more suited for San Rafael than Mill Valley. Or perhaps he was having a tough day and was cranky. Checking out was the best as it was handled by a fantastic guy (sorry, didn’t get his name)., My top rating of 10 is for he and the others on the team that have genuine people skills. Cheer up, Nick.

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My Experience

On time service, great updates, above and beyond service! Will use again!

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The best!

Customer Service

The best!

Returned Clean

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Repair Quality

William Cunningham and his team were outstanding especially in their keeping me informed during a long repair process.

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Pleasure to work with and fantastic job!

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Great service on a tough job. Thank you!

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Returned Clean

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Customer Service

Great communication and excellent service