Fix Auto San Rafael

5.0 (1,572reviews)
100%
21 Belvedere St.,  San Rafael,  CA  94901
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Shop AssistantSparkles

In operation 29 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated facility collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. For more information visit fixautousa.com/san-rafael.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Chinese
  • Vietnamese
  • Russian
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,572)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, describing repairs as meticulous, professional, and leaving vehicles looking brand new. The team received high marks for proactive communication, with regular progress updates keeping customers well-informed throughout the repair process. Timeliness was frequently highlighted, with many vehicles completed on or ahead of schedule. Customers appreciated the friendly, caring atmosphere and the extra touches such as complimentary car washes and interior cleaning. A few customers noted areas for improvement, including earlier notification of delays and clearer upfront estimates for all repair options, as mentioned directly in their feedback.
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"... refinishing completely right the first time. However, they have mastered the technique. My car came out as promised, on time and, this is the really shocking part, under ..." Read more
"... changes on the fly. The communication was superb! Almost as good as the care they took with my car! instead of dreading going back to pick it up or to ..." Read more
"It looks brand new and absolutely beautifully fixed, I am completely satisfied with the repairs. They ..." Read more
"Fix gave me a very detailed estimate and stuck with it. The repair was meticulous."
"Great Body shop! Quality , service , timing , communication were are excellent"
"My car was done ahead of time and was waiting, polished and ready in a covered waiting area near the office."
"It was ready on time! And it was beautiful!"
"... accuracy and overall quality of the work was superb. Very nice it was done exactly when promised!" Read more
"It was ready early with extra requests included"
"It was ready the same day as promised."
"... Not just the completion of the job at hand but the Communication of assembly that lets us know exactly what is going on..A super great job in every way. I thoroughly recommend ..." Read more
"Although there were several unexpected delays, each time it was clearly communicated with detailed explanations."
"Customer service was amazing, I was well taken care of, kept up to date on the status of my repairs and very impressed with the whole operation."
"... They were helpful in providing repair options and communicative with status updates on the repair process. I really appreciate their help and great service." Read more
"Great thorough service, good communications"

Likely to Recommend

Repair Quality

Fast, efficient and great communication

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The service I received was excellent.

Customer Service

Khoa was kind, efficient, and knowledgeable.

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Repair Quality

Great service and communication!! Did an amazing job repairing my car

Customer Service

Great communication

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Repair Quality

Good friendly service

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Would recommend but with some cautions.

Repair Quality

So far repair seems ok. I was given 2 options and an estimate for the cheaper one, but was not given one for the more extensive option , but was given a ballpark quote for that one. Something was noticed when the bumper was removed and I was told my car would have to be kept overnight or maybe a few days. I hate surprises like that. I would have chosen a different day and made arrangements had I known .

Customer Service

Remarks above in first comments section. Also , some confusing advice was given .

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Repair Quality

It looks brand new and absolutely beautifully fixed, I am completely satisfied with the repairs. They even vacuumed the inside as well, to which I am grateful and say that is great customer service.

Customer Service

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Repair Quality

Went out of there way to get me in and out quickly while I enjoyed breakfast across the street. Then added in a car wash!

Customer Service

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I have recommended them many times.

Repair Quality

They always go above and beyond to help. Fair pricing. Excellent work. Friendly staff.

Customer Service

Very friendly and helpful staff.

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Very thorough and quality work combined with great communication.

Repair Quality

Customer Service

Great communication

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Repair Quality

Easy to work with, efficient, and good results

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Repair Quality

The best in Narn

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The best in Marin

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Repair Quality

All around Excellent Service.

Customer Service

Very professional and friendly