All City Auto Body

4.5 (359reviews)
87%
3446 W Hacienda Ave,  Las Vegas,  NV  89118

In operation 44 years.

All City Auto body is a family owned auto repair business that has been serving the community since 1982. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. All City Auto Body always promises to deliver quality auto collision repair services and honest answers. Each Tech at our company is a reliable, knowledgeable, and highly skilled professional, experienced in handling vehicle repair jobs on all makes and models vehicles. We take pride in the quality of our work, and we go out of our way to help our clients get back on the road in no time, ensuring their safety. Once you visit our auto body repair shop in Las Vegas, NV, you will find that our staff members are professional, friendly, and knowledgeable

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (359)

My Experience

Karla was wonderful at keeping me informed of the repair status and was a joy to work with. The repair was completed perfectly and returned to me looking just like it did the day I bought it!

Likely to Recommend

I would not recommend All City Auto Body to anyone. The excessive delays, lack of urgency, poor communication, and the improper release of an unfinished vehicle with safety concerns make this a shop I would actively advise others to avoid. Once this matter is fully resolved, I intend to share my experience across my social media platforms, which have 82,000 followers, including 22,000 local followers, so others can make informed decisions.

Repair Quality

The repair quality and overall handling were unacceptable. I accepted a January 9 delivery date, and this repair has gone well beyond that date, despite the scope of work reasonably requiring no more than 2–3 weeks. The vehicle was released as fully repaired without proper inspection or freeway-speed test driving, immediately exhibited a serious issue, and had to be returned the same day. Additional repairs were then identified only after release. The extended timeline, improper release, and safety concerns reflect poor repair quality and process.

Customer Service

Customer service was extremely poor. The estimator showed little urgency or concern throughout the process, even as delays continued, safety issues arose, and the vehicle was improperly released as repaired when it was not. Communication was inconsistent and often required me to initiate contact. While a $250 discount off my deductible was offered, this represents only a small fraction (approximately 5%) of the actual financial impact I incurred, including loss of income, Uber rides, rental cars, and repeated disruptions caused by the delays. This gesture did not come close to addressing the inconvenience, financial harm, or lack of accountability experienced during this repair.

Returned Clean

Likely to Recommend

Repair Quality

You were estimated time for 2 for fixing my car and then keep postponing to 5 weeks .. it’s really not professional and I’m really dissatisfied.

Customer Service

Disappointed and dissatisfied…

Returned Clean

My Experience

Got it done efficiently and well!

Likely to Recommend

Repair Quality

Customer Service

Vehicle was promised on December 22, delayed to December 29, then delayed to December 31 or later. The delay from the 29 to the 31 wasn’t even communicated to me. Received several text saying the vehicle will be ready on time. I was going in to pick up the vehicle on the 29 but decided to call to make sure it was ready. They then told me it was going to take an extra week. This is when I let them know I was very disappointed in the communication and servicing of my vehicle. They had told me the parts had been damaged earlier on for the first delay and they had gave me the same excuse for the 2nd time delay. I felt no real urgency from All City to repair my vehicle. I would not recommend family or friends to All City because of this.

Returned Clean

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My Experience

Very good Services

Likely to Recommend

Muy atento personal

Repair Quality

The best good Services

Customer Service

The best good Services

Returned Clean

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Returned Clean

My Experience

It was actually done a week early. They did a beautiful job.

Likely to Recommend

Great to work with

Repair Quality

Looks great they were done way early.

Customer Service

They were great called and kept me updated.

Returned Clean

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Repair Quality

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Repair Quality

The employees are professional and the service is outstanding, My vehicle came out looking brand new. Thank you All City!

Customer Service

Returned Clean

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Repair Quality

Excellent service.

Customer Service

Excellent service

Returned Clean

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Repair Quality

Customer Service

Returned Clean