All City Collision Center Burbank

4.9 (1,165reviews)
98%
1020 S. Victory Blvd.,  Burbank,  CA  91502
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Shop AssistantSparkles

In operation 9 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Ford
Honda
I-Car
Mercedes-Benz
Tesla
VinFast

Reviews (1,165)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, professional repairs, and outstanding communication throughout the repair process. Many highlight that vehicles were returned looking brand new, with several noting impressive paint matching and meticulous attention to detail. Complimentary cleaning, washing, and detailing received enthusiastic appreciation. Customers frequently commend the team for proactively keeping them informed at every stage. Timeliness was a strong point, with multiple customers noting early or on-time delivery. A few customers noted areas for improvement, including delays in parts procurement, an EV battery depleted at pickup without prior notice, and minor finishing oversights such as missing emblems or unpainted rims, though these were promptly resolved. Overall, the vast majority of customers express high satisfaction and willingness to return and recommend the shop.
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"... spotlessly clean and looking even better than new! Their professionalism, communication, and quality of work are unmatched. If you need your Tesla repaired, this is absolutely ..." Read more
"Best collision repair center around. Their expertise and attention to detail is unremarkable. Top-tier customer service and repair."
"... on my Tesla because everytime I come to pick it up it feels and looks brand new again." Read more
"... used All City multiple times on various Teslas - the service has always been excellant! I wouldn't use any other autobody shop but All City!" Read more
"... Collision team was phenomenal from start to finish. Very diligent with updates on repairs and quality workmanship. Five 5 stars ⭐️ across the board for ACC. Thank you ..." Read more
"... All City Collision team went above and beyond and got my car ready for me before an upcoming road trip, which was very much appreciated!" Read more
"... early Monday morning and was told perhaps Friday....I got an email about 1030 AM on Wednesday!! Very please with early delivery." Read more
"... we arrived from the airport Wednesday afternoon, the car was ready. We were on our way so quickly! Thank you!!" Read more
"Not happy with the amount of time that it took to repair my car espicaly as the repair was not major, over ..." Read more
"It was difficult with getting the parts"
"Very personable service, easy to reach and was kept informed as the process developed."
"They were very professional and communicative. I was informed throughout each important step of the process."
"... situation to get everything right. They were very conscientious in keeping me informed and staying on top of the process as well as doing a great job on the repair ..." Read more
"Customer service is some of the best service I've received anywhere. Pleasant, professional and they remembered ..." Read more
"All City Collison team were amazing. They were transparent and informative all throughout the process."

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My Experience

Jack was really helpful and very communicative throughout the entire process. Would work with him again for sure.

My Experience

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Very personable service, easy to reach and was kept informed as the process developed.

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Sarkis & Katelyn were great, always updating me with the work progress status. Excellent repair work especially the paint matching. Awesome work, thank you!

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Great quality work. Thanks again!

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Estimate was accurate, communication was great. repair looks good.

Customer Service

good communication

Returned Clean

My Experience

⭐⭐⭐⭐⭐ Highly Recommend! Exceptional Tesla Service I had an incredible experience getting my Tesla repaired here. From start to finish, the team went above and beyond. Dealing with car repairs can be stressful, but they completely took the pressure off by walking me through the entire insurance process and explaining every detail clearly. Not only did they return my car exactly when they promised, but it was also spotlessly clean and looking even better than new! Their professionalism, communication, and quality of work are unmatched. If you need your Tesla repaired, this is absolutely the place to go.

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Thanks for everything

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Returned Clean

My Experience

Two issues have persisted after the repair: - vehicle is consistently pulling (not drifting) to the right - vehicle is consistently reporting poor visibility from left front fender camera in night conditions despite the camera being perfectly clean.

My Experience

All City Collison team were amazing. They were transparent and informative all throughout the process.

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Its been several great experiences going here for all my car repair needs. They are very well organized company, professional, polite, and trustworthy worthy. Would recommend them to all my friends and family members any day of the year.

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