Allen Chevrolet Cadillac

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service they were very friendly

Customer Service - 5.0/5.0 -

Very nice

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair was done on time and the work looks as good as original paint

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I only gave you 1 because a 0 isn't possible. I will warn people to avoid you like the plague. Not just the body shop, but rhe office leadership and business leadership. My concerns were ignored and dismissed. The same pointless responses given only after I chased them down. The WORST company I've encountered.

Repair Quality - 3.0/5.0 -

The repair seems appropriate body repair wise. I have no encountered error messages at random that I never saw prior to the repair, even when I drove it for 2 weeks between dropping it off and dropping it off.

Customer Service - 0.5/5.0 -

I called frequently over the course of the One Hundred and Sixty-Three days it was held at your site. The phone was never answered, messages were rarely returned and I got a total of three calls back. They responded only when it was in their best interest

Returned Clean

Likely to Recommend - 0.5/5.0 -

Not only will I not reccommend you. I will actively go out of my way to dissuade people from patronizing this establishment.

Repair Quality - 0.5/5.0 -

You kept the car for 3 months. I had to pull teeth for updates and then get executive support involved. You couldn’t even get a wheel or doorguard installed for 3 months while it sat waiting for a headlight. You then oversprayed paint all over the car. I hope GM pulls your license. This is on top of the dumpster fire purchase that I’m stilll furious about. I’ll never do business with this dealership as long as I draw breath.

Customer Service - 0.5/5.0 -

I’ve had better experiences having my teeth pulled.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

I wish you would send out a weekly update on the status of the job

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would recommend very likely for sure 100 💯

Repair Quality - 5.0/5.0 -

On the passenger door there is a little part that looks like it didn't get painted or the top coat I noticed it and it looks rough not smooth

Customer Service - 5.0/5.0 -

The staff and customer service was great.

Returned Clean

My Experience - 0.0/5.0 -

It took 7 weeks. I had to call to get updates weekly. They NEVER called me. Had I not called it would still be there. Now the back up camera does not work.

Likely to Recommend - 2.5/5.0 -

They all drive Fords and Chrysler product. I was the first to try a Chevy. So no I would not recommend Chevy.

Repair Quality - 3.5/5.0 -

Communication is poor. Had I not called every other week. I would have no idea what was going on. What was initially told would be about 3 weeks turned into nearly 8. So yeah phone up dates would have been nice. The app and auto text message were impersonal and non informing to my job.

Customer Service - 3.5/5.0 -

See previous comment

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

The repair wasn't completed by the promised completion date, and contact person was difficult to reach.

Customer Service - 3.5/5.0 -

See previous question

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Feedback was horrendous. Timing was awful. I lost my car because you did a poor initial estimate. I had always had great service in the past but I'll never return.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

I’m in the middle of the road with that question. Because you do have very friendly people, but giving something back to a customer that you know is not done correctly is why I’m in the middle of the road with recommending your dealership.

Repair Quality - 0.5/5.0 -

My truck was not fixed correctly.. I’m waiting for a call back from the body shop and they are supposed to fix it right. It was there for 2 months or more and I got it back and it’s still not fixed right!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

The process took much longer than expected and the body shop communication was lacking. Also there are still pieces that could be fixed.

My Experience - 5.0/5.0 -

Your professionalism and workmanship were outstanding! My SUV was repaired and returned to me in beautiful condition! Thank you!

My Experience - 5.0/5.0 -

Brian was very helpful and informative. Great representative of Allen.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

The body shop did a fantastic job matching the paint color and bringing my car back to new like condition. Thank you!!

My Experience - 5.0/5.0 -

Amanda ,Brian and were great customer care reps . Not sure who did the work I’m guessing it was a team effort but everything looks great at the 70 mph test . Just kidding very good work.

Likely to Recommend - 5.0/5.0 -

This is a silly question of course I would perfect

Repair Quality - 5.0/5.0 -

I filled out this once already I hope it’s getting back to the people that deserve to be recognized for there hard work . Amanda was the first I talked to and she was top notch very professional can’t say anything but good things . Brian was the second person I talked to also very good guy and did what he said he was going to do . The worker bee’s that I never saw or know who they are I’m sure it’s a team effort on repairs , but at 55 mph the truck looks amazing !!! Just kidding truck looks very nice , paint looks like it matches perfect and they got my out of that Toyota rental in a timely fashion .. Good work to everyone involved

Customer Service - 5.0/5.0 -

Awesome Amanda and brian very goos people and very professional.

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean