Collision Center at Friendly Ford Lincoln
In operation 40 years, 9 years at this location.
We are a family owned shop with an all new state of the art facility. We have been in the collision industry for over 30 years and we repair all makes and models with quality repairs that are warrantied. All our staff is state certified and trained/certified yearly. We honor all insurance companies and work hand in hand to ensure a quick and quality repair. When we have completed the repairs your vehicle is cleaned inside and out to the highest standard. Do you need a loaner vehicle? We have a fleet of loaner vehicles available if you don't have rental coverage on you insurance coverage. We are open daily at 7:30 a.m. (expect weekends and select holidays) and are happy to help you answer any questions you might have. The best part about us is the fact that we treat everyone like family and will not cut corners. So when you are ready for that repair call us we are there to ensure you get a fast, quality repair with outstanding service.
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Amazing work great communication
My Experience - 5.0/5.0 -
Good job was done in a timely manner. Also was kept informed of the progress
My Experience - 5.0/5.0 -
Bumper collision repair appears good. Whites Auto Glass windshield replacement appears good. Service Department completed recalls.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Initially, bumper looks good. Initially, windshield replacement looks good
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Not sure I would if there are employees who take there life out on us customers....
Repair Quality - 4.0/5.0 -
Thought it was great at first till I returned car cause was not driving right but the guy was very rude I have a lot to say to much to type....
Customer Service - 0.5/5.0 -
Rude guy had me in tears ask front desk lady sorry I forget her name..... Bringing up how he's been ripped off in the past. What does that have to do with me... I didn't know what's wrong with my car I just know the stuff want happening before the accident.... I'm not the mechanic.... Just if the wall stuff he was bringing up& not to do work me... Very unprofessional
Returned Clean
My Experience - 5.0/5.0 -
My car looks brand new. Very happy with repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
had issue with the lights on my car still not working right
Customer Service - 2.5/5.0 -
bring it in was awesome calling answering my question great what disappointed me was the after care
Likely to Recommend - 5.0/5.0 -
Very pleased with Friendly Ford
Repair Quality - 5.0/5.0 -
I observed the vehicle after the extensive repairs and was extremely pleased, however I chose to purchase an escape as it did not have such a mileage stipulation. Thank you for your expertise!!
Customer Service - 5.0/5.0 -
Very professional and considerate
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tell Ryan and the rest of the staff - thank you
Likely to Recommend - 5.0/5.0 -
The Shankie family is a great asset to Monroe and the surrounding areas. I will always send people to friendly ford for all their service needs!
Repair Quality - 5.0/5.0 -
The team did a nice job with my daughter’s car. Very satisfied with the communication and quality of work!
Customer Service - 5.0/5.0 -
See prior comment
Returned Clean
My Experience - 5.0/5.0 -
Thank you for the outstanding work on my car! It’s clear you take pride in what you do, and it really shows in the quality of your work. My car looks great and I truly appreciate your professionalism, attention to detail, and honesty throughout the repair process. It’s hard to find people you can trust, and you’ve earned my confidence. Thank you for a job exceptionally well done—I wouldn’t hesitate to recommend you to others!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
Everything is good however it sounds like I have an air leak now sounds like the windshield how do I get that fixed now that the other repairs are done?
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looked like new after they repaired it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very satisfied with the work Ryan and his team did on my Edge.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
overall paint, fit and finish are very good
Customer Service - 4.5/5.0 -
overall the customer service was very good. initially the communication of status/updates was slow but improved
Returned Clean
Likely to Recommend - 4.5/5.0 -
Repair work was great but seemed to take a long time to schedule and get everything done. Maybe that's not unusual. This is 1st time I've needed repair work