Allen Chevrolet Cadillac

Likely to Recommend - 0.5/5.0 -

The sales staff was wonderful when I purchased the vehicle. Unfortunately, a month later I was involved in an accident with a deer. I picked up my vehicle after repairs in February. My frustration level was very high and my confidence level was very low each time I spoke to the body shop.

Repair Quality - 0.5/5.0 -

The final product was satisfactory, however the vehicle was at their location for 2 months.

Customer Service - 0.5/5.0 -

Receptionist at the body shop was rude and condescending. The Maintenance Manager did not respond timely. Was told 3 times the vehicle was ready and the Maintenance Manager was available at the pickup time once. No one to speak to about concerns.

Returned Clean

Likely to Recommend - 5.0/5.0 -

We’ve been spreading the word and will continue!

Repair Quality - 5.0/5.0 -

Since purchasing an automobile for our daughter at Allen Chevrolet of Monroe, we have no regrets. The entire dealership staff are friendly and welcoming. They are eager to help and provide an environment that welcome everyone. We will be lifelong customers of Allen Chevrolet and Micheal Vantress. Micheal went over and above for our family and even checked in after our purchase. Great place to purchase an auto!

Customer Service - 5.0/5.0 -

Love the service we have received!

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Car looked like new when I got it back, very pleased. Little slow about fixing it but had to wait on parts to come in.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great customer service very happy with the work that was performed on my Yukon

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

The parking assist light is still on.

Customer Service - 3.0/5.0 -

State farm almost close the claim it took so long.

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0 -

Brian, your new collision manager, was very helpful and informative. Since it took 2 1/2 months for our car to be fixed, mainly because your previous manager Shawn didn’t order the correct parts, we can’t say overall we were happy with service. Again, Brian was good, but 2 1/2 months because of incorrect parts being ordered, or not ordering the correct parts, was unacceptable.

Returned Clean

Likely to Recommend - 2.5/5.0 -

In the end the quality of work seems to be good but the overall experience was not.

Repair Quality - 4.5/5.0 -

The repairs appear to be done with quality with quality parts.

Customer Service - 1.5/5.0 -

This repair experience was a struggle. There were communication issues between the dealer and customer. This eventually got better at the end of the job but was unsatisfactory throughout most of the process.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Most definitely would recommend

Repair Quality - 5.0/5.0 -

Best body shop experience ever!!!

Customer Service - 5.0/5.0 -

The body shop totally handled everything! What a great team!!

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

Repaired quarter panel work was excellent. My vehicle was side swiped by a school bus while parked legally. Issue I have is the tire where the bud struck my vehicle keeps losing air. I asked that the tire be replaced too. It was not. Mentioned several times during updates and estimates on repairs. Tire(s) never replaced. Very disappointed on lack of thoroughness with customer concern on damage caused by bus. Tires should have been replaced no questions asked. That’s where the bus struck the vehicle. Very disappointed.

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Repair was great however i wasn’t expecting an additional $170 on top of my estimate for labor to remove a stripped bolt. Not my fault that Chevrolet did that in the factory. This was not an insurance claim , it came out of my pocket so I wasn’t pleased with the add on for something out of my control

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

I am thankful for the rental car that was provided. However, it took 6 months to get my vehicle in for repair. I was told my vehicle would be done on a Friday, still not done, no word until I called for an update on Monday. Was told the employee was washing it all day on Monday. Was finally able to pick up on Tuesday. Car repair looks awesome. Great job done. Other than the mentioned above.

Customer Service - 2.5/5.0 -

See previous response.

Returned Clean

Likely to Recommend - 4.5/5.0 -

I will totally let my family and friends know who to talk to there. Joe Donahue set me up with my car and Sean and Amanda took care of the car when I needed it.

Repair Quality - 5.0/5.0 -

The body shop did a fantastic job on my car!! I was even told that if I need anything or have any questions, to stop by. Sean and Amanda are amazing people to have on your team!!

Customer Service - 5.0/5.0 -

Sean and Amanda are amazing people!! If you have any questions or concerns, they will help you and take care of it. I feel like family with them!!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing work and fantastic customer service!

Customer Service - 5.0/5.0 -

The receptionist and Manager were very professional, friendly and knowledgeable.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great

Repair Quality - 5.0/5.0 -

Great experience

Customer Service - 5.0/5.0 -

Great

Returned Clean

Likely to Recommend - 5.0/5.0 -

Smells good too

Repair Quality - 5.0/5.0 -

In my car came back nice and clean and loved and then going to do it and I’ve been in the hospital cause I had heart problems so I didn’t get a chance to do it yet and now I don’t have to it’s beautifully clean thank you and I am very satisfied

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It was a great experience . professional and courtious . Thank you for taking care of my Truck .

Customer Service - 5.0/5.0