Allen Chevrolet Cadillac

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

The original repair date I was given had to be rescheduled further out. Under impression car would be 2-3 days for repair, but turned out to be 5 days. No car available to drive while my car was getting body work. Upon receipt of car, everything had not been repaired when I went to pick car up. Pointed out to new body shop manager Shaun and he scheduled me back in and got taken car of. Thank you Shaun.

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Very poor. Even was told by enterprise rent a car what a poor reputation Allen has.

Repair Quality - 2.0/5.0 -

Took over 1 month to complete repairs and I had to advise the body shop where they could locate a replacement grill.

Customer Service - 2.0/5.0 -

The new body shop manager did his best to try to make things right.

Likely to Recommend - 2.5/5.0

Repair Quality - 0.5/5.0 -

Please understand that this is regarding prior management. From inspection to scheduling, it was a complete mess. I had to call multiple times to get my truck looked at. Once I finally did, no one called me back to get a date to bring the truck in. Ultimately I gave up. A couple weeks later I get a call asking me why I didn't bring my truck in the week prior and I explained to them no one called me to let me know. The lady told me that she did and that I must be mistaken. she said she called the week prior and left a voicemail, she didn't though. I brought the truck in and called around one a week to find out an update but no one ever picked up. I left voicemails to ask them to call me back to let me know the status of the cosmetic repairs of the truck. Nothing. No one called me back for about 4 weeks. I get a call from a man on the 30th day saying that my truck is ready and I can pick it up. When I went to pick up the truck the next day I was met by a new individual and he told me that he was the new manager. He apologized for the treatment that I received and asked how he could make it right. I wasn't sure but thought it was a nice gesture, I figure it's just lip service but I guess it's the thought that counts.

Customer Service - 0.5/5.0

Likely to Recommend - 2.5/5.0 -

I would recommend with a caveat.

Repair Quality - 2.0/5.0 -

There appears to be a lack of quality control. My vehicle is waiting for a service repair created by the body shop.

Customer Service - 3.5/5.0 -

They were friendly but rough around the edges

My Experience - 5.0/5.0 -

Allen Chevy Body shop was amazing, that’s why I decided to purchase Chevy Trax, your body shop sold me to your dealership. 5- stars😊😊

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

High 10, thank yoy for great services

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Friendly, helpful, and super simple process. Thank you

Customer Service - 5.0/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 2.5/5.0 -

You don't want to know how I feel about the repairs on my vehicle

Customer Service - 3.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good service

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service and repairs

Customer Service - 5.0/5.0 -

Everyone was very friendly and helpful.

My Experience - 0.0/5.0 -

The most unprofessional service I have ever experienced. Get someone else to run your body shop. Woody isn’t competent.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I have told people about your service and friendliness.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service and staff. Great job on the car.

Customer Service - 5.0/5.0 -

Everyone is so friendly and communicated every step of the way. Very accommodating.

Likely to Recommend - 5.0/5.0 -

I will continue to do service with Alan Chevrolet I have for quite a few years

Repair Quality - 5.0/5.0 -

Everyone was extremely friendly and very professional!

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I already have and I will continue to do so. They've earned it.

Repair Quality - 5.0/5.0 -

Great job.

Customer Service - 5.0/5.0 -

Everyone was extremely helpful and upbeat. A pleasure to deal with.

Returned Clean

My Experience - 5.0/5.0 -

Completely satisfied

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent behavior

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Allen Chevrolet did a great job of communicating the progress of our vehicle. They were very friendly and accommodating.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Communication issues between service and body shop. Passing the blame issues between body shop and service. The car was in repair from April 25th until July 16th. In addition, the car had scrapes and scuffs to the front bumper skin that wasn't there when dropped off. I asked them to fix it best they can. Engine light came on within an hour of picking the vehicle up but the business was closed for the weekend.

Customer Service - 0.5/5.0 -

No call backs!!!! unless I called them several times!!! I just wanted straight answers!!!