American Way Auto Body

5.0 (1,768reviews)
100%
6614 E. Trent Ave,  Spokane,  WA  99212
Online Estimate
Book Appointment

Complimentary loaner vehicle for customers without rental coverage to drive while your car is being repaired. We clean your vehicle in and out. PPG's Water Base Paint

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (1,768)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional repair quality, with many noting their vehicles looked brand new upon return. The staff receives high marks for professionalism, friendliness, and going above and beyond. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is frequently highlighted, with several vehicles completed ahead of schedule. Customers also express pleasant surprise at receiving complimentary car washes. A few customers noted occasional delays due to parts availability or insurance approvals, and one mentioned a gap in proactive updates, but these were generally understood as circumstances beyond the shop s control.
AI-Generated from reviews written in the last 12 months
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"American Way Auto Body did an amazing job on repairing the damage to my car. They literally made it look like it came from the ..." Read more
"Exceptional work and outstanding craftsmanship. The work exceeded my expectations, and the team provided ..." Read more
"... I will go to. Customer service is impeccable, and the final product has always been pristine!" Read more
"Amazing amazing amazing work, looks brand new, even with a specialized color"
"My car looks brand new. They were absolutely fabulous, took care of me and didnt over charge. I would 1000% ..." Read more
"It was promised by Wednesday, but I got it Tuesday afternoon. I was very happy with that."
"... would like fixed they were happy to do the job. Very professional quality and faster than we were expecting." Read more
"Everyone there was extremely helpful and kind, repairs were done before expected date, and there was great communication on updates. What ..." Read more
"They did the repairs without delay and I had my car returned in a very reasonable amount of time."
"Ready one day early!"
"Excellent communication!! Really appreciate the texts and even calls when necessary."
"... the experience was one of the best.I've ever had. The communication was off the chart.So you would never guessing about the cost or the ..." Read more
"... the customer service was beyond exceptional. The communication as to the progress on the repairs were readily available. I pray I never have to, but if the circumstances ..." Read more
"... I met there was personable and knowledgeable. The texts they provided to keep me up to date were helpful and appreciated." Read more
"Fast and very great communication! Cleaned my car too and it looks amazing with the repairs!"

Likely to Recommend

Repair Quality

Chet is a stand up guy. Has always treated me with respect and friendship.

Customer Service

Gal upfront seemed maby new and unaware of situation. Had hard time counting change back i paid cash. Hopefully she just new and young. Im old school. Worked in a drive in when I was 12,lol. First thing you learned was to count back cash. All good.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They’ve been amazing! Jennifer, Andrew and Stacy are so kind, honest and professional. I’d highly recommend them!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Andrew was a great communicator and dedicated to the process from start to finish. This is the 3rd time we've used this shop and we have been pleased every time. Great service.

Likely to Recommend

We would refer you and use you again. You're our go to business for repairs

Repair Quality

Everyone was amazing and we will continue to use your company.

Customer Service

Everyone was amazing and we will continue to use your company.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You all are amazing! Thank you for everything! I truly appreciate you all!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Based on my experience, I will recommend this shop to everyone I know.

Repair Quality

I was concerned with how the paint was going to look because of the unique coloring. When I arrived to pick up my truck, it was absolutely beautiful! The work that was done made it look like the truck had rolled off the factory floor. Very impressed!

Customer Service

Excellent, friendly and professional staff. Communicated all updates.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have many times

Repair Quality

Customer Service

Great body shop

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Final repairs shows pride in workmanship. I will let all of my friends know they should have their cars repaired with you. Stacey went out of his way to be helpful and make the process smooth and efficient. Great dealing with you. Thanks, Todd Herold

Likely to Recommend

I will recommend them to everyone I know!

Repair Quality

Great job. Stacey was fantastic to work with. Everything was explained clearly. Everyone involved went above and beyond expectations. I couldn't be happier.

Customer Service

Super attentive to details. Listened to my concerns about coverage. Showed that they really care about the customer's experience.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional, timely, communicative.

Likely to Recommend

Repair Quality

They did a nice job. The car looks great. Andrew arranged transportation for me which I appreciated.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Fast and very great communication! Cleaned my car too and it looks amazing with the repairs!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great people to work with!

Likely to Recommend

Repair Quality

Customer Service

Very satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Great

Repair Quality

Great

Customer Service

Great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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